Zerographic Systems Bewertungen 

136
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We have used Zerographic for a few years now and have always been impressed with the level of service provided. Our Account Manager, Mackenzie is always on hand to deal with any requests we may have o... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We needed to upgrade our printer to a newer model and update our (almost out of term) package to something better suited to our current needs. Mackenzie was able to offer us a fitting alternative, one... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Nothing is too much for our account manager, Mackenzie, he is always eager to get the query or issue sorted out in sufficient time. He delivers everytime.

Bewertet mit 1 von 5 Sternen

If you're considering a printer contract or new printer I suggest you walk away from Zerographic right now. They are without doubt the worst company I have ever had the misfortune of dealing with. The... Mehr ansehen

Unternehmensdetails

  1. Fachgeschäft für Drucker und Scanner
  2. Geschäft für Computerzubehör

Informationen, die aus verschiedenen externen Quellen stammen

Zerographic delivers printer and copier solutions to business. Services and products are fuelled by Xerox tools to deliver the best business results.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

136 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.5

Alle Bewertungen

(136)

5 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Disgraceful

Wanted 2 printers for our office and warehouse, advised that our ERP system is not the best so there may be an issue printing the barcodes on the pick-lists. Was assured that all would be fine, if not then we have 14 days to cancel without any penalty.

Good deal offered, paper, toner the lot! Despite being hassled hourly after the initial enquiry.

Printers delivered, installed and they didn't print the barcodes!! Called and spoke with the service team and despite best efforts we asked for them to be taken back and the contract cancelled.

That was in June.

Now well into September we are still waiting for the printers to be collected, the contract to be cancelled and monies taken (well over £1,000 now) to be refunded.

I have spoken to so many people at Zerographic and not one has the decency or respect to resolve the problem, hence why I have been left no choice but to advise others of their malpractices and please avoid this company at all costs.

7. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Dear Simon Mitchell,

We are very sorry to hear you are disappointed with Zerographic and have resorted to leaving a negative review online.

In order for me to look into the matter for you and to gain some clarity on the issues outstanding, please could you provide additional details and email them to rachel.howell@zerographic.com. I would need your company name and the device serial numbers to bring up your details. I also need to understand who you Account Manager is.

With regards to the contract, we supply the devices, toner and service however we do not supply the paper as part of this contract.

All client concerns are taken very seriously and I will make every effort to ensure this is resolved and let you know where we are in the process.

Kind regards,
Rachel (Zerographic)

Bewertet mit 5 von 5 Sternen

Getting a copier against the odds!!

Have had a great experience acquiring a new copier from these guys. That is not to say that everything went smoothly, and hardly anything seems to these days, but thats all the more reason to highlight what the people at Zerographic did to make me write this.

Supply of copiers is tough at the moment and more than one supplier has confirmed that. in this case I did not get a copier when I had hoped to. What I did get from the salesman Clive Davis was a free loan machine (not asked for it just arrived!) and a logistics expert in Mike Powell who was not satisfied until we got our machine is the shortest time practical.
Its easy to be disatisfied with poor service if you are not willing to consider the adverse circumstances that may cause things not to go the way that you want them to.

When you have suppliers who you can see do give a damn and are doing their utmost to tame the problems and make the outcome less inconvenient then I think you've found people you can do business with

3. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Dean,

Thanks for your 5* review! I will be sure to pass on your comments to both Mike Powell and Clive Davies. It is great to see we were able to provide a good service and that the team went above and beyond to help!

Many Thanks,
Rachel

Bewertet mit 5 von 5 Sternen

Bloody Good Service

Zero Graphics supplied us with a small Xerox printer, for our small office. They were very good.
From the first contact, all the way to installation, I cant fault them.
Recommend.

20. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Meshan,

Thank you very much for you review! We’re glad that you’re happy with the service you received from our Team.

Kind regards,
Sam

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service; very helpful, knowledgable and professional. I highly recommend and very happy with our end product

4. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello WT,

Thank you for your 5* review! We’re glad that you’re happy with your end product and the service that we provided.

Many thanks,
Sam

Bewertet mit 5 von 5 Sternen

Highly recommended

Excellent service, Clive was fantastic and explained everything we needed to know, delivery and installation was quick and easy and I would thoroughly recommend his services

20. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello Sue,

Thank you very much for your review; we’re glad that you’re pleased with our service. I will pass on your kind words to Clive Davies, he will be happy to hear that he was able to provide such a great service for you.

Best wishes,
Sam

Bewertet mit 5 von 5 Sternen

Very refreshing to receive professional…

Very refreshing to receive professional and efficient service.

I had many questions and they were all answered promptly, which resulted in me getting the copier I required, within 10 days of initial contact.

The delivery and technical team were very friendly and knowledgeable. The machine was up and running and myself and our staff trained to use it, all taking no more than an hour.

The Zerox machine we were supplied, is very user friendly and the cost competitive.

18. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello James,

Thank you very much for your kind review. We’re glad to hear that you’re satisfied with the service you received from us, and that we were able to answer all of your questions.

It’s great that your machine is a great fit for your company. I will be sure to pass on your kind comments to our Delivery and Technical team.

Many thanks,
Sam

Bewertet mit 5 von 5 Sternen

Highly recommend Clive and this…

Highly recommend Clive and this company, easily booked, arrived in a few days, clear paper work, Clive came and set it all up and clearly instructed how to use!
Thanyou! Fab service

11. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Kelly,

Thank you very much for your review. You’re very welcome.

We’re happy to hear that you’re happy with our service. I will be sure to let Clive know that you’re grateful for his help; he will be very happy to hear it!

Best wishes,
Sam

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service! Clive was very helpful and recommended the best printer for us as a growing motor dealership.
The communication is super efficient!!
Jamie was also amazing in getting us set up, he connected all of our office computers in no time at all, causing no disruption to business.
We have all the confidence going forward knowing that any issues will be quickly resolved with a phone call to Clive.

Thankyou Clive.

4. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello Carly,

We’re very grateful for your review. We’re glad that you’re happy with the printer you received!

I’ll be sure to pass on your kind words to both Jamie and Clive, they’ll be very happy to hear they were able to leave you feeling so reassured.

Kind regards,
Sam

Bewertet mit 5 von 5 Sternen

Excellent Service

The service we have received from Clive has been excellent. He has been very helpful throughout the whole process and has saved us a lot of money. I would highly recommend this company, super efficient.

26. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Rhiannon,

Thank you very much for your 5* review. We’re happy that you are satisfied with our service and that we have been able to save you money!

I will pass on your kind words to Clive, who will be happy to hear from you.

Many thanks,
Sam

Bewertet mit 5 von 5 Sternen

Great communication

Great communication, swiftly delivered and installed our printer. Can’t fault the service

25. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello Ross,

Thank you for your review! We’re very glad that you are happy with our service.

Let us know if we can be of further assistance in the future.

Kind regards,
Sam

Bewertet mit 5 von 5 Sternen

The service provided by Clive was…

The service provided by Clive was efficient, professional. From the first contact throughout the process finalised with purchase and installation of the printer, the communication was accessible and straightforward.
Thanks to Clive we have a good printer which saves us time and money. I would recommend this company to others.

11. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hello Romana,

Thank you very much for your kind review. It’s great to hear that you’re very happy with the service you received from Clive Davies and that the printer you received is a great fit for your company. I will be certain to pass on your kind words to Clive.

Kind regards,
Sam

Bewertet mit 5 von 5 Sternen

Maguires Developments

Excellent service from Clive from first contact through to installation, nothing is too much trouble. Have saved our company time and money too, I would highly recommend this company, very polite and efficient.

7. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Diana,

Thank you very much for your 5* review! We’re glad that you are happy with the service that you received from us. I will pass on your kind words to Clive, who will be very happy to hear them.

Best wishes,
Sam

Bewertet mit 5 von 5 Sternen

Excellent Service

Excellent service from start to finish from Clive and I would highly recommend the company.

Always on hand to answer questions and a very good price for the A4 printer we required.

4. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Michael Smith,

Thank you for your review! I will pass on your kind comments in the review to Clive who will be most pleased. If we can be of any help in the future, please do not hesitate to contact us.

Many thanks,
Rachel

Bewertet mit 5 von 5 Sternen

The service was excellent from…

The service was excellent from competitive quote to delivery and set up. Clive has been and continues to be extremely helpful. I would recommend this service.

28. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Karen,

Thanks for your review! I will be sure to pass on your comments to Clive. It is great to see we were able to provide a competitive quote and that delivery/set up went smoothly!

Many Thanks,
Rachel

Bewertet mit 5 von 5 Sternen

Printer is exactly as expected and service even better!

Clive and Jamie were both very helpful from first point of contact to delivery and installation on laptops.
The printer did not come with wifi installed but Clive got this sorted within half a day and Jamie went out of his way to help set everything up printing and scanning to a very high standard.
The printer is exactly as expected and service even better!

27. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Dear A Tobin,

Thank you so much for your 5* review. It is great to see your Account Manager Clive provided a great service, it is good to see that the photocopier is as expected and Jamie from our Analyst team was a great help! I will be sure to pass on their praise.

For any further document management requirements, please do not hesitate to contact us.

Kind regards,
Rachel

Bewertet mit 5 von 5 Sternen

Great service from start to finish

Great service from start to finish.

The photocopier was set up efficiently and without fuss or disruption to the working day. The product is just what we needed and we would recommend this company.

Debi-Watts Brickwork Ltd

16. April 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Debi-Watts,

Many Thanks for your review. I am very happy to see you are happy with our service. I will pass your kind comments onto the sales representative and installer. If we can be of any further assistance, please do not hesitate to contact us.

Many Thanks
Rachel

Bewertet mit 5 von 5 Sternen

Great service

Great service, from enquiry, quote, order and set up. This has not only saved us money, but more importantly time, especially with the back office management of service and inks. Clive was outstanding throughout. Thank you!

I would highly recommend, to anyone that is considering a change of printer!

29. März 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Hi Rhys Davies,

Thank you for your 5* review. It is great to see that we have saved you money on your printing costs and time. I will pass on your comments to Clive.

Thanks,
Rachel

Bewertet mit 5 von 5 Sternen

Brilliant service and very

Brilliant service and very, very helpful! Clive you’re a joy to speak too and have saved us ££!! Thank you!!

18. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Dear Suzanne,

Thank you for your review! It is great to see that we were able to save you money against your current supplier or print set up. I will pass your kind comments onto Clive your Account Manager.

If we can be of any further assistance in the future with document and print management, please do not hesitate to contact us.

Thanks,
Rachel

Bewertet mit 5 von 5 Sternen

Very happy with the service Clive…

Very happy with the service Clive provided. Very happy with the product and support thus far.

3. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Dear Adam,

Thank you for your review! I will pass your kind comments onto Clive your Account Manager. If we can be of any further assistance in the future, please do not hesitate to contact us.

Thanks,
Rachel

Bewertet mit 5 von 5 Sternen

We have received a photocopier from…

We have received a photocopier from yourselves recently and dealt with Clive. Clive’s knowledge to answer my questions have been amazing, not to mention his prompt responses. Absolutely amazing, thank you Clive!

21. Dezember 2020
Bewertung ohne vorherige Einladung
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Antwort von Zerographic Systems

Dear Kimberley,

Thank you for your review! I will pass your kind comments onto Clive your Account Manager. If we can be of any further assistance in the future, please do not hesitate to contact us.

Thanks,
Rachel

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