York Ward & Rowlatt Bewertungen 

Having read some of these reviews, I'm left wondering whether we're reviewing a dealership or attempting to assign blame for every unfortunate event that has occurred since the invention of the motor car.

Some complaints seem to revolve around buying a second-hand vehicle and then discovering it has developed an age-related issue months later. A surprising revelation, given that "second-hand" generally implies the car has already had a life before meeting its current owner.

Others appear genuinely outraged that a dealership couldn't instantly abandon everything to perform a "quick 10-second check". Ten seconds, incidentally, is just enough time to complain that nobody is helping you, but not quite enough time to diagnose a mechanical fault.

My personal favourite is the reviewer who mentions having a relative who's a senior mechanic. One naturally wonders why said mechanic wasn't keen to spare those magical ten seconds themselves. I'm sure there was a perfectly reasonable explanation.

Of course, no dealership is perfect, and genuine criticism is fair when warranted. But some reviews read less like customer feedback and more like an audition for the role of Victim in a long-running drama series.

To the dealership's credit, they seem to spend far more time helping customers than replying to every exaggerated grievance posted online.

As for some reviewers, I'd simply advise caution when riding such exceptionally high horses. When you eventually fall off, there's a chance there won't be anyone left to blame.

If i could give a 0, i would. I bought a 2 year old car from these guys and had nothing but issues from the beginning. The customer services does not exist. The dont reply to messages or emails at all and hope I will just go away. The sold me a car that had some dodgy repair work inside the cabin and when i sent multiple messages and emails for them to fix their 'little quick fix', i have been ignored for a week now and will never refer the Wellingbourough branch again. As a family, this is the 3rd car we have purcased there and will never support them again. Be careful of these guys, if something goes wrong, they simply walk away from you and ignore your messages. I purchased this car less than 3 months ago. SHOCKING SERVICE - AVOID

My father went to get his car fixed and when he went there they was giving the car loads of jobs thats wrong with it did not check if my dad was happy with it.
Also the way they spoke to my sad over the phone was so horrible and not a good service at all. So disappointing and 1 score does not even cut it. My partner is a senior mechanic and he was even shocked on how they treated my dad when my dad took his car in earlier this week. Also to top that off the video of under the car was shocking and no explanation at all. WE ARE NEVER COMING BACK HERE AGAIN. If you want to he disrespect by the staff and my dads disabled aswell thats the place to go

I booked my vehicle in for a recall and and egr cooler replacement aswell as two new front tyres.
All was great after 1 day I was told what work needed doing and was told I would have my vehicle back in a few days.
After a few days I heard nothing so I called back and was told that they needed to order a part in so it won’t be completed until the following Tuesday. This was understandable and I wasn’t unhappy with this, however I still heard nothing by the Tuesday it was due so I called up and they said it would be done tomorrow.
I patiently waited for another update on the Wednesday and still heard nothing so I called up to ask for an update. I was told my tyres were replaced and the egr work would be commencing in the afternoon.
They then told me it would be done Wednesday, however I once again didn’t receive any calls on the Wednesday so I called up again just for them to say the egr work is done but not the tyres but they told me the tyres were done the day prior.
So they are now saying it will be done tomorrow and I still haven’t got my vehicle back.
I haven’t received a single update without me having to call them and they have given me 3 false deadlines now.

Customer service is unbeatable.Professional, skilled, very helpful, polite and patient. The best. Thanks.

I’ve just brought my second car with this company, and I will buy from them again.
The first car I bought from them was a Corsa SRI, which was great.
Just a few months back I bought a BMW X2 from them, which was a step up for me.
I only had it a few days when a warning came up on my car, it was about the power train on the car.
I got in touch with them about it, they had it back to see what it was.
It was the clutch, I guess it was just bad luck.
They repaired it under the warranty with no problems.
All through this process they were very professional and helpful.
A few of my family members also have brought cars from them with no problems.
They are one of the best car dealers in Northamptonshire in my view.

My Near-Death Experience After Driving a Vehicle Purchased from York Ward & Rowlatt

I purchased a Vauxhall Mokka X from York Ward & Rowlatt on 29 April 2026. Before buying the car, I raised concerns with multiple members of staff about milky, mayonnaise-like residue on the oil dipstick and oil filler cap. I was worried this could indicate a serious engine issue, such as a blown head gasket. However, instead of carrying out testing specific to head gasket problems, my concerns were dismissed, brushed under the carpet, and labelled as “condensation”.

Within days, on 2 May 2026, the vehicle developed serious problems. I was driving on a busy road when I heard a loud bang coming from the engine. The car began to jerk and instantly lost power. I was terrified for my life as I struggled to control the vehicle and avoid colliding with other cars on the road. The vehicle then stalled, the engine light came on, and smoke came from the exhaust.

York Ward & Rowlatt sold me a car that was unsafe, not fit for purpose, and placed both my life and my family’s safety at risk. This was extremely stressful, especially given that I had raised concerns before purchase. In my view, this situation was entirely preventable had my concerns not been repeatedly ignored by multiple members of staff.

I returned the vehicle to the dealership on 4 May 2026. During the meeting, I asked about resolving the situation fairly, including the possibility of an alternative vehicle. I was devastated and in tears when told there would be no reduction on the replacement vehicle I had viewed. I was also told that my part-exchange vehicle had already been sold, meaning it could not be returned to me. I was therefore left with no car at all. I was then told that, if I was willing to agree to a “£1,000 excess” courtesy car, they could provide one. As a result, I was left to walk home in tears.

I have now had to formally request that the dealership preserve evidence, provide diagnostic results, and confirm what pre-sale checks were actually carried out, including any head gasket checks that should have been completed before purchase. I am currently waiting for a proper written response and resolution.

Based on my experience so far, I feel that the pre-sale checks, communication, and customer care have fallen well below the standard I expected from a main dealership. I would strongly advise anyone buying a used car from this dealership to have all mechanical concerns independently checked before completing the purchase and to get everything in writing.

I dealt with Stuart in servicing for ad blu problems with my Peugeot. Stuart was extremely helpful and knowledgeable. My vehicle was booked in today to be fixed. Stuart looked after my vehicle and explained everything to me when I collected my vehicle. Great service Stuart !

First time buying a car and would highly recommend the place as was made to feel easy from beginning till end. Charlie and Paul looked after me and would highly recommend. Didn’t feel pushed into a purchase and am very pleased with my purchase will definitely be using in the future

(If zero stars were possible, they’d have earned that instead.)

Avoid this company at all costs. I would strongly urge anyone not to buy a vehicle from these people. We purchased an electric car from Yorkward in March 2025, and it has been nothing short of a nightmare ever since.

The vehicle has suffered fault after fault from day one — repeatedly failing to start, showing electrical system warnings, and needing recovery. Every time an issue is raised, they dodge responsibility and hide behind a so-called “warranty” that’s not worth the paper it’s printed on.

Despite months of emails, calls, and written reports, they continue to stall, deflect, and do everything possible to avoid issuing a refund or a proper repair. Their after-sales service is nonexistent and their communication is appalling.

To put this into perspective:
• Purchased 18/03/25 (£9,994)
• Delivered 24/03/25
• First fault reported 03/05/25
• Recovered due to complete failure 11/07/25
• Battery replaced 14/07/25
• Faults returned 29/08/25, 07/10/25, and still unresolved as of 13/10/25.

This isn’t a one-off issue — it’s a pattern of complete disregard for customers.
If you value your money, your sanity, and your ability to drive a functioning car, do not buy from Yorkward.

Following a breakdown on my Vauxhall Grandland, the service department team were so helpful.
As my vehicle needed to be recovered and taken to the garage late in the evening, they advised where to park safely and where to leave the key.
The following day, the team took the car into the workshop, carried out a full diagnosis and carried out the necessary repairs within hours.
They kept me informed with the progress and costs and showed a truly courteous and professional attitude throughout.
Highly recommended for servicing, parts and quality of labour. Well done to all concerned with thanks.

Just bought a car from them. I couldn't rate them highly enough. Very friendly to a fault. I would recommend them to anyone.

Asked if someone could take just 10 sec to check a car sitting out side reception. To see if we needed to book it in for work to be done. Told no one available, have to book it in . Ridiculous, that's not a service to a customer

Made an enquiry regarding a Corsa EV asking for information. The sales manager 'Richard' was helpful in every way. He promptly responded to my enquiries and gave me all the information I requested. A service which these days is hard to find. Although I did not go ahead with the sale, I can say that I appreciate the service given and felt feedback may help other viewers when considering this dealership. Thank you Richard.

I can honestly say that the car I bought from these guys was the best purchase I have ever made so far.

It has reached just over 40,000 miles and still under extended Spoticar warranty till 14/11/2025 with no issues at all and is still doing just over 60 miles to the gallon on motorway journeys.

Apart from a couple of stone chips and the stop/start having a mind of its own at times
It was an excellent purchase from yourselves.
I have had a lot of comments about its shine after washing, so the VX fabric and paint protection was well worth purchasing.

Would not hesitate to recommend these guys for buying a quality second had car

Great customer service from everyone at Kettering! Very organised, good communication, and respectful attitude! We had a positive experience buying a car from here! 100% recommend!

Extremely satisfied with the purchase process!! Communication has been beyond excellent throughout the whole process!

The guys did their best to assist with my commuting needs and organise collection!

Been kept updated throughout the whole process and everything has been properly explained!

Would highly recommend them!!

Special shoutout to Charlie, who has been more than amazing in assisting me with my purchase since the very first call to the day of collection and even after!

Once again outstanding service from Stuart on the YWR service desk. Thanks as always for going the extra mile - top team

I booked my purgeot in for a major service at Y,W&R, the video was a good touch.
Customer service was brilliant, nothing to improve there.
Unfortunately, the service was done and I think they visually inspected the brakes, as it was ticked green on the list.
There is a grinding noise when braking, coming from the back brakes.
When asked, if I wanted to rebook it in by receptionist, I said no.
I decided to take it somewhere else to get it looked at.
I suppose, I expected them to pick that up.
It's the small details that matters in life.