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Dear Nicky,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of the measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or free return for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email(cservice@yoins.com);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
