Wilkinson Cameras Bewertungen 

543
TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fotoladen
  2. Fernglasgeschäft
  3. Fotodruck-Service

Informationen, die aus verschiedenen externen Quellen stammen

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

543 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4.5

Alle Bewertungen

(543)

33 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

I've bought a few cameras from…

I've bought a few cameras from Wilkinsons. Their staff are very knowledgeable, helpful, personable
My latest purchase, a used Lumix LX100 is superb. So happy to have bought it from a local company after one of Wex that was ful of dust, one of eBay that had wifi issues!
Previous purchases were a Leica D-lux7 and an Olympus EM5.
Such a pleasure to deal with a nice helpful, honest reliable company.

6. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Customer Service and Experience

Wilkinson Cameras Direct Sales

I wanted to take a moment to express my heartfelt appreciation for the exceptional service Wilkinson Cameras provided throughout the entire process of ordering my Fujifilm lens. Their unwavering support and exemplary customer service made this experience seamless and enjoyable.

Every step of the way, the care and attention they dedicated to handling my order was evident, ensuring that it arrived safely and promptly. The professionalism displayed by the Wilkinson Camera team was outstanding; every communication was clear, timely, and consistent, which significantly enhanced my confidence in their services.

I feel compelled to share my positive experience, as I would recommend Wilkinson Cameras to anyone seeking quality products and outstanding service and professionalism.

10. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent all-round customer experience

I had a faulty lens and went into the Carlisle store for advice. Given the price of the lens and cost to repair, it was advised against and I was shown the same lens in the used section in the store. I decided to have a think about it because I wasn’t sure if I wanted to have the same lens again. I did a bit of online research and decided to look at another lens.

I returned to the store and spoke with a different assistant. He gave me a lot of advice and said that he would recommend the same lens that I was considering although they didn’t have any in the store to show me. He went on to the website and found a couple in other stores. He recommended one of them as a better option for me. I decided again to leave and think about it.

I then decided that evening to purchase it online. The transaction went smoothly. I opted for the 3-5 days free delivery. It arrived by DPD courier 2 days later which was brilliant! Although I was given a 1 hour delivery window, I had to call the customer services for help with tracking the parcel because I didn’t appear to have the link on my emails. They were able to give me the driver’s current location which was very helpful.

The lens was packed well and was in excellent condition and appears to be working well.

I would definitely use Wilkinson Cameras again.

7. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Buyer Beware

I looked at the Wilkinson camera company website. I saw a compact digital camera advertised for £109 in-store only. I hopped in the car and drove an hour to the nearest Wilkinson store. I looked at the camera and was ready to purchase it, but the employee told me it was £114. I told him the camera was advertised online for £109 only one hour earlier. He confirmed that they had raised the price that morning, and he would not honor the price I had seen before I left home. He forfeited the sale over £5. For me it is a matter of integrity. Why lose a potential customer-for-life over £5? This kind of 'dynamic pricing' is inappropriate. I will not return to shop at Wilkinson if I don't know what the price will be by the time I arrive in the store. I went home and googled the camera that I wanted. By the end of the day, the Wilkinson price was up to £129. Needless to say, I purchased what I wanted from another website. A disappointing experience.

6. Dezember 2025
Bewertung ohne vorherige Einladung
Wilkinson Cameras-Logo

Antwort von Wilkinson Cameras

Update 09/12: Hi, although you haven’t confirmed the exact item, after reviewing our system in detail I’m confident this relates to the Kodak FZ55 (Blue) at our Chester store.

To clarify the pricing accurately:
- The camera-only model was on a Black Friday offer at £109.99 between 27/11 and 05/12.
- The price then reverted to £114.99 on 06/12, and this change updates automatically on our website shortly after midnight.
- The £129.99 price you later saw relates only to the ProMaster kit (camera + case + memory card), not the camera-only version.

At the time of your visit, the only FZ55 available online or in any of our stores was the Blue camera-only version, which had already returned to £114.99 that morning. Our website logs confirm the price update took place correctly, and the updated pricing was also sent to stores.

Our stock history shows that the red and black FZ55 had sold out several days before your visit and was not showing as available online. We understand you believed the red version was in stock online, but the Chester store manager did show you the live website at the time, which confirmed that the red model was unavailable and that the blue version was priced at £114.99.

Based on our stock and pricing logs, the website was displaying correctly throughout.

If you viewed the promotional price prior to the Black Friday offer ending and travelled afterwards, this would explain the difference. This is not dynamic pricing and we do not use any dynamic pricing model. Prices simply change when scheduled promotions begin or end.

We appreciate it is frustrating when travelling a long distance, which is why we always recommend checking price and availability on the day or contacting the store to reserve an item.

If you would like to discuss this further, we are happy to help.

------------------------

Original reply 08/12:
Good morning,

We don't have a dynamic pricing policy, but products can change price - usually overnight, for example when an offer finishes at midnight.

Which store did you visit please and please can you name the exact item you were looking at so we can clarify any offers or pricing and see why the store may have been showing a different price.

Thanks,
Alex | Wilkinson Cameras

Bewertet mit 5 von 5 Sternen

Outstanding Service from Start to Finish Great experience with Wilkinson Cameras…

Great experience with Wilkinson Cameras — easy purchase, fast delivery, and truly outstanding after-sales support. When an issue arose, they handled it quickly, professionally, and with a fantastic attitude. Problems can happen, but the way they resolved mine showed real commitment and competence. Highly recommended!

1. Dezember 2025
Bewertung ohne vorherige Einladung
Wilkinson Cameras-Logo

Antwort von Wilkinson Cameras

Thank you so much for taking the time to leave a review and for choosing to shop with us. It’s very rare for a brand-new product to have an issue, but as you say, these things can occasionally happen. We really appreciate your patience while we got everything sorted.

It does appear to have been a batch-related fault, so you shouldn’t experience any further problems, but if you ever need anything, we’re always here to help.

Thanks again for your kind words and for shopping with us; it’s truly appreciated.

Kind regards,
Alex | Wilkinson Cameras

Bewertet mit 5 von 5 Sternen

Great customer service

I bought an epson 8550 printer which had a manufacturing fault on set up. Wilkinsons were so helpful in resolving the issue and getting a replacement to me promptly. Great customer service by Simon. Thank you.

28. November 2025
Bewertung ohne vorherige Einladung
Wilkinson Cameras-Logo

Antwort von Wilkinson Cameras

Hello,

Thank you for taking the time to leave a review. I'm really glad we were able to get this resolved quickly for you. Unfortunately a small number of units from that Epson batch were affected, but we’re pleased we could arrange a prompt replacement so you could get up and running without further delay.

I’ll make sure Simon sees your feedback, he’ll really appreciate it.

Thanks again for your kind words and for shopping with us. If you need anything else, we’re always here to help.

Kind regards,
Alex | Wilkinson Cameras

Bewertet mit 5 von 5 Sternen

Excellent customer service

I had some issues with delivery, this was mainly due to the delivery company delays. The customer service was amazing and special mention to Graham who is probably the nicest and best customer service agent I’ve ever dealt with. Items have now arrived and I’m a very happy customer. Thank you again Graham and Wilkinson cameras

7. November 2025
Bewertung ohne vorherige Einladung
Wilkinson Cameras-Logo

Antwort von Wilkinson Cameras

Thank you so much for taking the time to leave a review. I’m glad to hear your order arrived safely in the end, and I really appreciate your patience while the courier delays were sorted out.

Graham will be absolutely delighted with your feedback - he takes a lot of pride in helping customers, and I’ll be sure to pass this on to him.

Thanks again for your kind words and for choosing Wilkinson Cameras. If you ever need anything else, we’re always here to help.

Kind regards,
Alex | Wilkinson Cameras

Bewertet mit 5 von 5 Sternen

Couldn't be happier

Delivered today, my stunning Fuji X100VI. I'm so glad I entrusted these wonderful folk with my purchase. This is the first time I've ever bought a brand new camera and they made the process smooth and hassle free.
It started with the offer of extra trade in value against a purchase. I wanted to trade a camera in and I wanted to buy a new one. So it looked good.
The trade in process was easy and the price offered was excellent and remained unchanged after inspection.
Pre order, payment and funding were processed quickly with easy to use/follow links sent straight to me.
Communication was excellent throughout and the camera arrived today, very well packaged and sent via a tracked service.
I'm so glad I found this company and that their offer enticed me into transacting with them.
I couldn't be happier!

8. Oktober 2025
Bewertung ohne vorherige Einladung
Wilkinson Cameras-Logo

Antwort von Wilkinson Cameras

Hello,

Thank you so much for taking the time to leave such a detailed and thoughtful review. I’m really glad to hear how smoothly everything went, from the trade-in offer and valuation to the pre-order process, payment links and delivery. It’s great to know that the communication and packaging met your expectations too.

As it’s been a little while since your camera arrived, I really hope you’ve been enjoying the Fujifilm X100VI. It’s a fantastic choice - I have one myself and absolutely love using it, so I’m sure it’s been a joy to shoot with.

Thank you again for choosing Wilkinson Cameras and for trusting us with such an important purchase. If you ever need anything in future, we’re always here to help.

Kind regards,
Alex | Wilkinson Cameras

Bewertet mit 4 von 5 Sternen

All excellent except that no-choice extra cost!

All completed smoothly and happy with it except for one expensive and annoying thing.

Item ordered was small and light. At checkout, no "standard" delivery option was listed, only this one: expensive "next day" option. (Screenshot taken) A nasty way to make extra money.... I needed the article but either your checkout failure and/or your profit motive is/are unwelcome, as I feel. Buyer beware?

Apart from that, excellent.

10. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Staff in the Carlisle shop were extremely helpful

Staff in the Carlisle shop were extremely helpful with the purchase of a second-hand Swarovski telescope. They got the item out and inspected it over the phone, giving detailed information in response to my questions. They also sent me a series of photos of the item, which clinched it for me. Communication was also exemplary in terms of confirming the purchase and delivery details. The 'scope is in excellent condition (better than I'd expected via the online description), I've been delighted with its optical performance and I'm a very happy customer!

23. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Customer Service at Preston

I have just ordered a pair of Hawke Frontier Ed x 8x25 binoculars from your online store.
I had a choice of various sellers at the same price. I chose to buy from Wilkinson's because of the excellent, caring customer service I received over the phone, when I was originally going to buy from store in Preston

I reserved and then cancelled the reservation. The person who dealt with this could not have been more helpful or understanding. Unfortunately I do not have the man's name to commend him. Thankyou very much. It paid off in a sale.

20. August 2025
Bewertung ohne vorherige Einladung

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