Whiskas UK Bewertungen 

Antwort von Whiskas UK

16. Apr. 2026

Thank you for letting us know about your experience, Kirsty. We’re really sorry to hear your cat isn’t enjoying Whiskas since the recipe change, especially when you’ve stocked up in bulk. We understand how frustrating and inconvenient this must be.

Our goal with the new recipe was to make mealtimes even better for cats, but we know every cat has their own preferences. Your feedback is important to us, and we’re sharing it with our team as we review our products and listen to our customers.

If you’d like to talk things through or need any help, our customer care team is here for you and your furry friend!

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for sharing your story with us, David. We’re truly sorry to hear your Bengal is no longer enjoying her Whiskas fish favourites after so many years, and we understand how upsetting it is when a beloved pet refuses their usual food.

We appreciate your feedback about the recipe change and how important consistency is for cats. Your comments, along with those from other cat lovers, are being shared with our team as we continue to listen and learn. These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval, which is why they have been launched. Our intention with the recipe update was to make meals even tastier and more nutritious, but we know every cat is unique and changes can be challenging.

If you’d like to talk more or need support, please reach out to our customer care team. We’re here for you and your cat.

Thank you for being part of the Whiskas family for so many years.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thanks so much for sharing your experience, Hanif. We’re really sorry your cats aren’t enjoying the new fish and poultry pouches, and we understand how frustrating it is to have food go to waste.

We updated the recipe to improve nutrition and taste, but we know every cat is different and changes can be tough. We appreciate your feedback about wanting a heads-up on recipe changes - we are committed to learning from your experience to improve both our products and communication. If you’d like to discuss your experience further or need support, please reach out to our customer care team.

We’re here to help and want to ensure you and your cats are supported.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for sharing your experience, Nic. We’re truly sorry to hear your cats aren’t enjoying the new pouches, and we understand how worrying it is when a beloved pet struggles to eat—especially after years of happily choosing Whiskas.

These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval which is why they have been launched. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.

Our intention with the recipe update was to make meals even tastier and more nutritious, but we know every cat is unique and changes can be challenging. Your feedback about introducing this as a separate product line is really valuable, and we’ll share it with our team.

If you’d like to talk more about your experience or need support, please reach out to our customer care team.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

We appreciate you taking the time to share your thoughts, Ed.

It’s disappointing to hear that your cats aren’t interested in the new Whiskas wet food, especially when they still enjoy their biscuits. We know how important it is for cats to enjoy their meals, and we’re sorry this change has caused frustration.

Your feedback helps us understand the real experiences of pet parents, and we’re passing it along to our product team. We are committed to learning from all Pet Parents' experiences to improve our products and communication.

If you’d like any assistance or want to discuss options, please feel free to contact our customer care team - we’re here to support you and your furry friend!

Warm regards,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for sharing your experience with us, Vance. We’re sorry to hear about the unpleasant changes you noticed with your cat’s digestion. Our recent recipe update included improvements to the ingredients and formulation aimed at enhancing nutrition and palatability, and it’s designed to support healthy digestion.

That said, we understand that every cat is unique, and some may react differently. If your cat continues to experience digestive issues or any discomfort, we strongly recommend consulting your veterinarian to rule out any underlying health concerns.

If you’d like to discuss your experience further or need assistance, please don’t hesitate to reach out to our customer care team.

Thank you for your care and for letting us know.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for taking the time to share your experience, Victoria.

We’re truly sorry to hear about the distress this has caused you and your cats, and we can only imagine how worrying it must be to see all four of your pets suddenly refuse their food.

Please know that your experience is being heard at the highest levels of our team - the health and well-being of cats is at the heart of everything we do, and we take reports like yours seriously.

Our recent recipe update was developed with the intention of providing balanced nutrition and improved taste, but we recognise that changes can impact cats differently.

If you are still experiencing issues or if you need any support, please reach out to our customer care team directly. We can also connect you with our pet nutrition experts to discuss your cats’ needs and help you find a solution.

Thank you again for your honesty and for being a caring pet parent.

With care,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for sharing your experience, Maria, and we’re very sorry to hear your cat isn’t enjoying the new Whiskas® recipe, especially as it is the only product she seems to enjoy.

Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.

We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it.

If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!

Best wishes, The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for your honest feedback, Ray.

We’re truly sorry to hear that your cats are no longer enjoying Whiskas® after so many years together. We understand how disappointing it is when a trusted favourite changes.

We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. The new recipes were tested with discerning feline taste-testers and were met with enthusiastic approval. However, we know that every cat is unique, and sometimes a change can take a little time to get used to. If your cat is hesitant about the new recipe, we recommend introducing it gradually by mixing it with their usual food to help them adjust.

We’re grateful for your feedback - it helps us continue to learn and improve.

If you’d like to discuss your experience further or need any support, please reach out to our customer care team. We’re here to help you and your cats.

Warm regards, The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you so much for taking the time to share your experience with us, Pat.

We’re truly sorry to hear about the difficulties your cats have had with the new recipe, and we understand how upsetting it must be when a trusted product no longer meets your expectations—especially when it affects your pets’ wellbeing.

We want to assure you that your feedback is incredibly important to us. Our intention behind updating the recipe was to enhance nutrition and taste, based on thorough research and input from pet parents. However, we recognise that every cat is unique, and sometimes changes don’t work for everyone. We deeply regret that your cats have been unwell and are refusing the food, and we’re sorry for any distress this has caused you.

We also apologise if our previous responses felt dismissive or inadequate. We are committed to listening and learning from all pet parent experiences, and your comments have been shared internally for review. We take reports like yours seriously and are continuously working to improve both our products and our communication.

If you’d like to discuss your experience further or need additional support, please don’t hesitate to reach out to our customer care team. We’re here to help and want to make things right for you and your furry friends.

Thank you again for your honest feedback. We appreciate your understanding and hope to regain your trust.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for leaving your review. We’re genuinely sorry to hear about the difficulties you’ve faced with the new recipe and the frustration this has caused, especially during challenging times.

We understand how important it is for your furry friend to enjoy their food and how stressful it can be when a trusted product changes unexpectedly. Our intention behind updating the recipe was to improve nutrition and taste based on research and feedback from pet parents. However, we recognise that every cat is unique, and sometimes changes don’t suit all pets. We regret that your cat is not enjoying the new recipe and that this has put you in a difficult situation.

We also apologise for any confusion regarding the voucher, we have shared your feedback directly with our customer care teams for them to reach out to you. We’re here to help and want to ensure you and your cat are supported.

Thank you again for your honest feedback.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

16. Apr. 2026

Thank you for taking the time to share your honest feedback, Phil.

We’re genuinely sorry to hear that your cat, who has enjoyed Whiskas pouches for so many years, is no longer eating them since we recently updated the recipe. We understand how frustrating and disappointing this must be, especially after relying on Whiskas as your cat’s preferred food for so long.

We want to assure you that your feedback is being taken seriously and is shared directly with our product teams. Our intention behind updating the recipe was to improve nutrition and taste, based on research and input from pet parents. However, we recognize that every cat is unique, and changes don’t always suit all pets. We deeply regret that your cat is refusing the new recipe and that you’ve had to resort to home-cooked meals.

We also appreciate your point about the challenge of transitioning when the old recipe is no longer available. Your comments about transparency and the need for honest communication are important to us, and we are committed to listening and learning from all pet parent experiences.

From time to time, we do update our recipes to ensure we’re providing the highest quality nutrition, but we know that even small changes can make a big difference for sensitive cats. We’d love to help you find a solution, whether that’s offering advice on transitioning foods, sharing tips to tempt your cat’s appetite, or discussing options for your unused box. Please reach out to our team directly, so we can support you and your cat through this!

Thank you again for your feedback, and we hope we can make things right for you and your furry friend.

Best wishes,
The Whiskas® Team

Antwort von Whiskas UK

10. März 2026

Hi there,

Thank you for sharing your honest feedback. We’re genuinely sorry to hear about your cat’s reaction to the new recipe and the disappointment you’ve experienced. We understand how important it is for your cat to enjoy their food, and how frustrating it is when a trusted product changes unexpectedly.

We want to assure you that our recipe update was an effort to improve nutrition and taste based on extensive research and feedback from pet parents. However, we recognise that these changes have not worked for every cat, and we deeply regret that your cat is refusing to eat the new food and that the aroma is noticeably different.

Your feedback, along with that of other customers, is being taken seriously and shared directly with our product teams. We’re committed to listening and learning from your experiences, and we’re sorry if our previous responses have felt impersonal.

We appreciate your feedback and are sorry for any disappointment. If you’d like to discuss your experience further or need support, please reach out to our customer care team. We’re here to help you during the process.

Thank you for your understanding!

Best wishes, The Whiskas® Team