Wheelbase Bewertungen 

I Placed my order. Then got an email claiming they didn’t have the tyres in stock and there would be a 1-2 week delay. 2 weeks went by I heard nothing. I called and spoke to customer services who said my order will be ready in just a few days.Another half a week passed. I called again and spoke to an extremely rude customer service agent that threatened me with “if I cancel they will charge me a 25% restocking fee”. At week 3 I have just managed to cancel the order when they told me it would be another few days. When I ordered the package deal online initially it said 1-3 working days for delivery nothing about needing to import the order from Europe and me being. Left with nothing after 3 weeks. And the attitude from customer service staff is awful. I definitely Won’t order from them again.

Had an issue with my relatively new Brompton, which I couldn’t resolve myself. Adrian at Wheelbase diagnosed the problem and dealt with Brompton to obtain replacement parts. The service was quick and easy and I really appreciate the quick turn around. Great service from a very busy and knowledgeable workshop team.

Fantastic service and very helpful staff.

Awesome business and excellent customer service. The product we purchase was at a price that couldn’t be matched on the market. The follow-up customer was second to none and they really accommodating to our personal circumstances. Highly rated and trusted,

I recently purchased a new Cannondale from Wheelbase and the price was quite simply outstanding. The service and delivery matched the price and I would very happily use Wheelbase again.

Throughout the purchase process Wheelbase were prompt and professional.

Every aspect was seamless, the selection, order, and fulfilment of the order all handled with care. The bike was delivered when promised, it was exceptionally well packaged, lots of support was provided in terms of instructions for the few elements of assembly needed and the after care support provided by Matt has been 5 star all the way - highly recommended!

Very helpful when I placed the order for the bike and helped answer any questions i had. Bike was delivered nice and safe and the adjustment i requested on the bike was carried out by the workshop team , thank you. All in all a good service 🤙

Quick delivery. Good packaging

Wheels arrived very quickly, and quick response to email enquiry. Avery pleased so far.

I bought a set of ere research wheels. Brilliant price, expertly packaged, quick delivery. Wheelbase are superb, cannot recommend them highly enough.

Great customer service.

Ordered some headphones online & they arrived the next day (free delivery!) Then decided I’d prefer the newer version so ordered them & again they arrived the next day. When I returned the originals communication was great, and the refund was processed quickly

Item as described, reasonably priced and swiftly despatched.

Timely and efficient

The website was extremely easy to navigate and the delivery was very quick.

Very good and quick communication, item came the next day with royal mail.great service really pleased thanks.

Terrible.
Reponse you offered nothing,£250 credit,insult,i wrang about getting new ebike,PR carbon pro,guy said we have this have this bike here.cumbria.
I spoke to a guy,in the Kendal shop,
He said to me,we have the Amflow PR carbon,pro,£5400,wow i said great.
I got straight back, on the phone,i was so pleased,excited,jumping up and down,so happy,told 9 emtb guys i was getting this bike,1 in the group,had last years,model.
I was impressed with its performance.
I paid Wheelbase £2700,up front,to keep the bike,
I wasTold the bike would be, with them in Darlington shop,wed/thurs,that week.
So i waited until,Tue/ Wednesday,i wrang,asking if my bike was ready.
Went quite,no answer.
I wrang back on several occasions.
Eventually the cumbria shop guy come on,tells, me this PR PRO, was sold to someone else after i paid the £2700.
I was devastated,after complaining they offered £250 credit.
I was pissed off, the fact WHEELBASE took my £2700.
And sold to someone else, after i paid this money.
Attitude of the lads,after i complained.
The last idiot tried to shout,me down,when i said wanted my £2700 back,i call him big voice,told me it could take upto 10 days,to get my money back.
Honest dont touch them.

Norman Kennedy

Quick delivery and all items were as expected. Would use again

Great communication and bike very well packed.