WeAreBeds.com 

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Having bought a bed previously from this website I was thoroughly disappointed with my recent experience. Purchased a bed with next day delivery only to be called on the day it was meant to be deliver... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bought the wooden Stripe king size bed frame and it was exactly as described. Easy to put together, solid on construction and looks great. Fits a standard king size mattress perfectly. Although t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Couldn't ask for more from them. Nice email offering assistance if any delivery problems, which there were not. Nice to be dealing with someone who actually appears to care if there are though, sa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Received my mid sleeper bed today for my son! Everything arrived in order and didn't take too long to build though the instructions could be better! But at half the price of other similar beds on diff... Mehr ansehen

Unternehmensdetails


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Alle Bewertungen

(318)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Happy couple

The delivery of the bed was just as indicated. The staff that I dealt with by telephone were very helpful and it was an easy mater to order and pay. However when the package arrived the packaging round the head and foot board was damaged and holed. this appeared to have happened while it was being transported. The damage to the headboard had caused one of the support struts to split at the base. This was an easy matter to fix, but other customers may not have felt inclined to do so. However it has not marred our satisfaction with the product or the service we received from your site.

14. September 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fabulous price

After shopping around for a king size bedstead, we found the Hazel upholstered bed. At We are beds it was very much cheaper than anywhere else - it arrived promptly - excellent service

12. September 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Couldn't have been easier!

Ordered a mattress on the wednesday afternoon to be delivered friday. Received an e.mail instantly confirming the order. The mattress arrived on time, well packed and I am very happy with it. Thankyou wearebeds.com

1. September 2014
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

????? What am I reviewing????

The ordering process was excellent - I chose my bed, paid my money and received a confirmation email.
The following day I received an email to inform me that my item had been despatched. I was now getting very excited as I was really happy with the bed I had chosen.
I then received a telephone call to inform me that the bed I had ordered, paid for and been despatched was not in stock and could be ordered but it would take 2-3 weeks. I need the bed quickly, which is why I had gone for a next day delivery so this was not suitable. I was then asked if there were any other beds I would like instead and I gave a list of about 6 different beds I would consider. I was put on hold and then when the lady came back to me I was given the name of a bed that I hadn't mentioned which may be available but actually wasn't.
At this point I requested a refund, which I trust has gone through.
My comment, is required, is, get your communication sorted out as I probably should not have received this email as I have not bought anything!

1. September 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quick, efficient service for a reasonably priced, good quality bed.

Because we had been let down by another company, at the last minute, we rang WeAreBeds to double check the bed we wanted was still available.They were very helpful and friendly and we had no hesitation proceeding with an order.
We were amazed how easy it was to do and even more pleased that the bed we wanted arrived two days later. No problem! The bed looks great even better than the picture. We were kept informed by email at every stage so felt confident that we would not be let down again.

6. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

speedybed

yes I will recommend this company, excellent service, bed frame easy to put together with help from the wife.

3. Juli 2014
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not brilliant!

Ordered a bed to be told 2 days later that it was out of stock. Ordered another one for delivery within 48 hours - bed never arrived as they had forgotten to arrange the delivery. Bed finally arrived and one of the slats broke during the making of it. so overall no that impressed with the service or the product.

21. Mai 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

WeAreBeds are excellent

the web site was easy to use, the bed was delivered on time and was of excellent quality for the extremely good price. I would have no hesitation in using WeAreBeds.com again.

19. Mai 2014
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Wish I'd gone elsewhere

Awful customer service. Bed was due to be delivered in 21 days after ordering - it wasn't - I kept having to contact the company to see what was going on and no-one contacted me. I was told that it had been delivered late from the manufacturer but it wasn't this that annoyed me - it was the fact no-one contacted me to let me know and I kept having to waste my phone bill enquiring! When I was finally given a delivery date I had 36 hours of notice - not enough time for me to book a day off, especially after waiting in the previous week for the bed to be delivered as per the 21 day promise. I wasn't given a choice of time or a chance to rearrange the delivery date and told I would be charged if the bed had to be redelivered, which considering the company had failed to keep the 21 day promise, seemed very unfair. We fortunately had a friend who had a day off work and could take delivery of the bed but it caused upheaval as our friend lives 45 minutes away. Bed itself is great and cannot fault Sealy but will never use this company again.

12. Mai 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good Quality Frame, easy for 1 person to errect

Excellent Service, was told delivery slot of 1 hour rather than have to wait all day not knowing. Friendly Service, Good Product. The bed is out-standing value and of a good quality. Faultless all round would recommend and also use myself again.

9. April 2014
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

great service

2 beds ordered. One came promptly and were as specified. The other not delivered until I chased it up. After that good service.

3. April 2014
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very poor

I recently ordered a bed frame from we are beds and given a delivery date. I had a taken the day off work on the expected delivery date only to find after trying to contact them all morning for a delivery time to hear that they are out of stock on this frame and that they have contacted the manufacturer who longer make this bed. Was refunded my money but no compensation for the day off or the hassle. Very unprofessional and will certainly not recommend this company.

26. März 2014
Bewertung ohne vorherige Einladung
WeAreBeds.com-Logo

Antwort von WeAreBeds.com

Good Afternoon,

Thanks for the honest review.

I do apologise for any inconvenience or confusion caused by this order.

I cannot apologise enough for the fact there was a clear error on our system regarding stock. This problem has now been located and our IT team has fixed the problem and also have put in place things to stop this from happening again.

If a bed is out of stock we can normally get the bed ordered from the manufacturer and sent directly out to the customer ASAP but unfortunately unbeknown to us as we were never instructed but the manufacturer has actually discontinued this model of bed now and stopped production.

I really am sorry for the experience you had with us but I can assure you we tried everything in our power this end to make up and apologise for the error, I just apologise for the fact we couldn't have resolved this issue for you.

Many thanks,

Michael

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