Extremely kind customer service, Adam has resolved my issue (a wrong edition had been shipped to me due to sharing the ISBN/barcode with an older edition) within 20 minutes. Not the first time their... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Amazing customer service. I have a problem with a book I ordered being out of stock. I contacted them via their website and got a response from Steve. He was very helping and even contacted the author... Mehr ansehen
E-mailed yesterday (Thurs about 24/04/2026) about a certain publication and they responded the next day. It is nice to go directly to the publishers of the book but I got into trouble when they did no... Mehr ansehen
I telephoned Waterstones' Wolverhampton shop this morning to enquire about the in-store availability of an item. The sales associate told me there was no stock available and in then realising no sal... Mehr ansehen
Unternehmensdetails
Über Waterstones
Vom Unternehmen geschrieben
Waterstones' mission is to be the leading Bookseller on the High Street and online providing customers the widest choice, great value and expert advice from a team passionate about Bookselling; uniting readers with the perfect books and bringing them together with authors through our events programme.
Browse millions of books online - Fiction, Non-Fiction, Children's, Textbooks and Audiobooks. Discover our range of Signed & Exclusive editions, Gifts and Games. Sign up for our Waterstones Plus card to earn and redeem as you spend in our shops, cafes and online. Free UK delivery to store and on orders of £25 or more.
Kontaktinformationen
Vereinigtes Königreich
- www.waterstones.com
4.5
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5176 Bewertungen
Hat 74 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Emailed the London store about an event…
Emailed the London store about an event happening in June but never got a reply or any communication in response
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Vicki,
Thank you for your feedback, I am sorry to hear you have not had a reply from one of our stores regarding an event you would like to hold.
Please contact our team on our contact page as we have dedicated teams for different types of events and we'd love to ensure you have the right team for your event.
Have a lovely day,
Waterstones Customer Support
Great all round service
I love Waterstones anyway. Everyone is very knowledgeable and has great recommendations. It feels like a community. The remote support were fantastic with a big shout out to Georgina who added me stamps for me from my receipt to my account. Keep up the good work! 😊
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Caroline,
Thank you for your feedback, I am glad to hear that Georgina could add your stamps so you didn't miss out on any of your rewards.
I will be sure to share your kind words with her.
Have a lovely day,
Waterstones Customer Support
What a fantastic customer service…
What a fantastic customer service waterstones has, polite efficient and helpful, Lisa helped with my query , shes a credit to your company
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Jan,
Thank you for your feedback, I am glad to hear that Lisa was so polite and efficient while helping you
I will be sure to share your kind words with her.
Have a lovely day,
Waterstones Customer Support
Very helpful customer service
Very helpful customer service, fast response and solved the problem with my order perfectly
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Excellent staff interaction
Visited the liverpool one store yesterday (19th March) and had a great interaction with a staff member .... didn't catch there name , but she took the time to talk to my neuro spicy daughter, about there joint love of all that is Sarah j maas! This girl was so patient and chatty ! A real credit to the L1 branch ( this was upstairs on the cafe floor )
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Helen,
Thank you for your feedback, it's great to hear our team in our Liverpool One store were so inviting and helpful during your visit.
I will be sure to share your kind words without team in store.
Have a lovely day,
Waterstones Customer Support
Quick and quality service
Really quick response (within 12 hours from initial query) and Lisa was super helpful in getting things sorted within a couple of emails.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Noori,
Thank you for your feedback, I am glad to hear that Lisa would answer your query so quickly.
Have a lovely day,
Waterstones Customer Support
Very helpful and informative customer…
Very helpful and informative customer support, and I am an eager student plus member. Waterstones is definitely where I spend a lot of my time and money! 😅
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Annabel,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Excellent Customer service
Always a pleasurable experience to browse a Waterstones bookshop.
I received excellent customer service when I was accidentally overcharged in store.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello,
Thank you for your feedback, I am glad to hear our team could help to clear this price discrepancy for you.
Have a lovely day,
Waterstones Customer Support
No better company
The books are just lovely and the customer service is even better. Prompt, helpful response times. Will be a forever return customer.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Jacqueline,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Fabulous customer service with…
Fabulous customer service with Waterstones as they are focused on quality and employ knowledgeable human beings as first point of contact simply in the end of a phone 🎉rather than frustrating AI or chat ….which is not quality customer service just shoddy cost cutting ….well done Waterstones
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Katherine,
Thank you for your feedback, I am glad to hear that our team could help you.
Have a lovely day,
Waterstones Customer Support
Great Customer Service
Just to say a big thank you to Adam at Waterstones for great customer service. I'm a regular customer, both in store and on line. I had ordered a signed copy of a book which was dispatched by Waterstones but not delivered by their courier - and with no way of finding out what had actually happened to my book. I called customer service to ask for help. Adam was very helpful, located a further signed copy and arranged for prompt dispatch.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Deborah,
Thank you for your feedback, I am glad to hear that Adam could locate another signed edition as have this delivered to you safely.
I will be sure to share your kind words with him.
Have a lovely day,
Waterstones Customer Support
Very quick and friendly
Very quick and friendly customer service.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Stefanie,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Great experience with waterstones
Great experience with waterstones. Had a small issue and they resolved and was very friendly and efficient!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Hannah,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Simple returns
I ordered a book which a friend had already bought me as a surprise so when i returned it, Barry from the returns team help me out and i now have another book on the way. Highly recommend Waterstones as the stores are great to explore
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Nicolle,
Thank you for your feedback, I am glad to hear that Berry could help you with returning the book you already had and get another on its way to you!
I will be sure to share your kind words with him.
Have a lovely day,
Waterstones Customer Support
Had an issue with my payment method
Had an issue with my payment method. Called and spoke to customer service agent, Lisa, who immediately sorted everything out, making sure via email later that the issue had been resolved and that i was hassle with the outcome.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Camille,
Thank you for your feedback, I am glad to hear that Lisa could immediately resolve your payment query and email later on to confirm this was completed.
I will be sure to share your kind words with her.
Have a lovely day,
Waterstones Customer Support
Customer service
Whenever I have to email in, they always respond fast and solve whatever issue I have with little to no hassle 🫶🏻
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Kitty,
Thank you for your feedback!
Have a lovely day,
Waterstones Customer Support
Thank you Hayley!!!
Thank you Hayley!!! You seem like a really awesome person and Waterstones is v lucky to have you ;)
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Miss O'Sullivan,
Thank you for your feedback, I am glad to hear that Hayley showed her true colours, we also think she is awesome!
I will be sure to share your kind words with her.
Have a lovely day,
Waterstones Customer Support
Great Customer Service
I needed to reach out to customer service due to issues with my order, they handled the issue quickly and were very friendly!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello,
Thank you for your feedback.
Have a lovely day,
Waterstones Customer Support
Extremely Helpful
I had an issue with an error in my address and staff memeber (Barry) was extremely helpful and sorted my issue extremely quickly.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Catherine,
Thank you for your feedback, I am glad to hear that Barry was so helpful in resolving your query so quickly.
I will be sure to share your kind words with him.
Have a lovely day,
Waterstones Customer Support
I have to say the customer service is…
I have to say the customer service is excellent, very helpful with quick replys. I order all my books from Waterstones, they come well packaged and in mint condition. Their pre ordering service is my favourite
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Waterstones
Hello Donna,
Thank you for your feedback, I am glad our team could reply to your query so quickly and that you like our pre-ordering service
Have a lovely day,
Waterstones Customer Support
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