WANDERDOLL Bewertungen 

In the 2 purchases I’ve made with Wanderdoll I’ve always been super impressed with quality, price and fit of items!

I also love how when they have new collections launching the release is normally imminent and doesn’t leave you hanging!

Stunning clothes and incredible quality. Was struggling to register a return and not receiving emails but they got back to me and allowed me to register the return outside of the time frame, customer service was excellent! Thank you so much for your help 💜

I had a great experience with Wanderdoll, lovely item and Gary was extremely helpful! Thank you!

I ordered a dress and received an entirely different item. The dress I received was the wrong style and the wrong color from what I had purchased.

Because the item was shipped internationally, I also had to pay $54 in import duties to DHL before I could even discover that the wrong dress had been sent.

After reporting the issue, the proposed resolution changed multiple times. Initially, I was told that the correct dress would be sent once the incorrect item was returned. Later, I was instructed to return the dress and await a refund. I was then advised that refunds could take weeks or even months depending on the circumstances.

At one point, customer service specifically requested proof of the import duties I paid, which I promptly provided. Later, I was told that a refund had been issued “to cover the cost of duties paid.” However, the refund was only $20, which was the amount I had paid for shipping. The $54 duty charge was never reimbursed.

To be clear, Wanderdoll ultimately refunded the cost of the dress and the original shipping charge. My complaint is that I was left absorbing the $54 import duty cost that resulted from receiving the wrong item, despite providing documentation when requested and despite multiple changing explanations throughout the process.

Mistakes happen. What disappointed me was not that the wrong dress was shipped. It was the way the issue was handled afterward. There were several opportunities to resolve the matter through reimbursement, a credit, a discount on a replacement order, or another reasonable accommodation. None of those occurred.

Based on my experience, I would be very cautious about ordering internationally from this company.

I’ve recently purchased a dress which was rejected and sent back. I’ve sent around 6 emails to Customer Service website and haven’t received not a single reply. Contacted through Instagram but they said they are unable to help. What should I do ? My order number #158959

Olivia was really helpful within regard to my enquiry and dealt with it in a matter of two emails and it was solved in a matter of days. Thank you Olivia. Great Company as known. Great customer service x

Great experience with Wander Doll. Dresses are great quality and as petite person I was worried they wouldn’t fit but the ruffle design is just perfect. Absolutely loved!!! Will buy again

The girls at Wanderdoll are so lovely, and I absolutely love what they represent as a company. They seem genuinely passionate about helping women feel their best and promoting confidence through timeless, high-quality pieces.

I had a question about there “Frankie trousers’ over Instagram and the customer experience as a whole was great and the team came back to me very efficiently with really helpful feedback

I haven’t placed an order myself yet, but from everything I’ve heard through word of mouth, the feedback has been nothing but amazing. People consistently rave about the quality of their premium staples and how well-made everything is. From what I’ve heard, the pieces are more than worth the price tag, with quality and longevity that make them a great investment.

It’s refreshing to see a brand that focuses on making people feel confident and comfortable while staying true to its values. I can’t wait to place my first order and experience it for myself!

I love everything about this brand! Classy yet very on trend always. The outfits are always so flattering and compliments are given every time i wear something from here!

Very helpful and got back to me very quickly great service

I was unable to return my items back in time of the returns window but with the kind help from customer service manager, Gary, I was given a goodwill gesture of store credit instead of wasting the beautiful dresses that were of no use to me, many thanks. Gary was very helpful and went above and beyond to help me and answer any questions I had :)

Response to the below, thank you for your response my order number is 158533

Unfortunately, my parcel went missing, and the customer service has been extremely disappointing. I have tried contacting the company multiple ways: by email, through their website enquiry form, and by messaging Wonder Doll on Instagram.

I have received no response whatsoever to my emails or the web form. The only reply I received was on Instagram, where I was simply told to send another email, despite already having done so.

I’m now around £100 out of pocket for a parcel I never received, and I still haven’t had any meaningful assistance or resolution. I understand that delivery issues can happen, but the complete lack of effective customer support is unacceptable. I hope this review encourages the company to improve how they deal with customers when things go wrong.

I purchased a dress online which came through and it wasn’t quite as expected. I returned this immediately which has been tracked and delivered however they’re not answering any of my communications for a refund. I haven’t had any response nor communication to say it’s being processed. Their communication is terrible.
Wouldn’t buy from them again. Looks like others have the same problem. Never buying again.

⭐☆☆☆☆

Terrible experience with Wonderdoll. My order was cancelled after nearly two weeks, and the package never even arrived. Despite this, I only received a partial refund and lost the shipping costs. Now I’m expected to pay around €20 for a shipment I never received and didn’t cancel myself.

Completely unfair and unacceptable. I would not recommend ordering from this store.

Refund processed due to faulty pants super quickly
Lots of options provided eg discount for cleaning, replacement pair and refund

Olivia was super helpful throughout the process!

I bought this dress for a wedding and absolutely loved it. The fit was so flattering, and it was comfortable to wear all day and evening. The style was elegant and perfect for the occasion, and I received so many compliments throughout the day.

It looked exactly as pictured and made me feel really confident. The customer service was also very helpful and quick to resolve an issue for me, which I really appreciated. Overall, a great experience, and I would happily shop with Wander Doll again.

Great customer service

Quality of clothes are unreal! Absolutely loved everything in my order and all fit like a glove. Such quick replies too for an item I needed to check.

Hi Wanderoll,

In response to your comment on my previous review -

What’s interesting is that since leaving this review, I have now uncovered evidence that supports what I was saying from the very beginning.

I repeatedly told your team that the dress shown in the photographs was not the dress I returned. Rather than investigate my concerns, you chose to publicly suggest that I had returned a damaged item.

I have since discovered that the dress returned to me is not the same dress that I originally purchased and returned. I have evidence of my original order, evidence of the dress returned to me, and evidence of the photographs you relied upon when refusing my refund.

So before publicly portraying me as a customer who returned a damaged dress, perhaps you should first establish why the dress you returned to me is not the same dress I originally sent back.

I find it extremely concerning that I raised these concerns from the outset and was ignored, only to later discover evidence supporting exactly what I had been saying all along.

I have forwarded this evidence directly to your management team and look forward to an explanation.

Everything I’ve ever ordered from Wander Doll is 10/10 I look forward to ever new drop