Have an Account however I can't login, requested new password and that crap doesn't work they are straight trash
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
By the 10th day after I placed my order I had received no package and no email other than "we'll let you know when your order has shipped." Per the Shop app, a delivery attempt had been made two days... Mehr ansehen
Unternehmen hat geantwortet
Eye-catching designs, quality fabrics and craftsmanship is what initially drew me to Voya. As I learned about their 'slow fashion' pholisophy (ethical sourcing, sustainable production), I'm even happi... Mehr ansehen
Unternehmen hat geantwortet
I ordered from your site by mistake (wanted Voya beauty for my partners birthday) not willing to refund e vouchers , so even tho I have to give 1 star , its a ZERO from me
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Voya is our love of travel, fashion and people combined. Using contemporary design we engineer travel orientated fashion, creating flexible pieces made to work for people on the go and to last beyond the season. Using ethical production and sustainable fabrics, we stay conscious to the world around us and aim to inspire you to do the same.
Kontaktinformationen
Vereinigtes Königreich
- sales@voyaofficial.com
- www.voyaofficial.com
1.9
Mangelhaft
50 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Not worth the hassle
Have an Account however I can't login, requested new password and that crap doesn't work they are straight trash
7. Januar 2026
Bewertung ohne vorherige Einladung
Extremely unhelpful .....NO STARS !!
I ordered from your site by mistake (wanted Voya beauty for my partners birthday) not willing to refund e vouchers , so even tho I have to give 1 star , its a ZERO from me
28. Mai 2025
Antwort von VOYA Official
As noted at the time of purchase and in our refund policy, all e-gift card purchases are final and non-refundable. This is standard practice across the industry, and helps us ensure fairness and protect against misuse.
We completely understand how disappointing it is to make a purchase in error — especially when it's intended as a gift — but unfortunately, we’re unable to process refunds for digital gift cards once issued.
If there's anything we can do to help make the most of the voucher or assist you further, we’d be happy to help.
Unresponsive customer service
By the 10th day after I placed my order I had received no package and no email other than "we'll let you know when your order has shipped." Per the Shop app, a delivery attempt had been made two days after my order. Fedex tracking stated that the delivery address was wrong and that the were working on it (the address was correct on my invoice, BTW). I emailed Voya customer service - no reply. Happily my order arrived a few days later, but a little information would have been nice.
12. Mai 2025
Antwort von VOYA Official
Hi there,
Actually I was trying to reach you about this by phone but it seems your phone number was not working. I was in close contact with Fedex but I did not receive any email from you, even now I have checked all junk mail boxes and I cannot find any email from you. Here is our email if you would like to discuss this matter: sales@voyaofficial.com
How did you find the Volans Midi Dress White? This is one of our bestsellers and we really hope you like it. Thank you for your feedback. Hope you have a wonderful day.
Antwort von VOYA Official
Hi there.
You bought a gift card from us. There was no Post & packaging charge. Can you kindly review your rating for us.
Delivery
I am so very sorry. I ordered products from a company of the same name & have mistakenly given feedback on their service. I retract what I have said. Many apologies as the service & the quality of the garment I ordered from you was excellent.
21. Januar 2024
Antwort von VOYA Official
Dear Samantha,
Thank you for your review.
I have looked into your order and I can see that order #VO2289 was placed on Sunday Jan 21 at 8:58 am, and as it was a Sunday, the order was dispatched Monday morning, by royal mail service (not UPS) and was delivered on Wednesday 24 January 2024 at 13:21.
I feel you may have mistaken our company, as we have not had any contact with you via email or our chat service. We are disheartened to read your review, as a small brand we really care about our review rating and all customer feedback.
Best Wishes.
Updated Reply
Thank you so much for revising your review to reflect our company and your actual experience with us.
Beautiful products and a super helpful…
Beautiful products and a super helpful company. I love them!
2. November 2023
Bewertung ohne vorherige Einladung
Perfect size and excellent quality
Perfect size and excellent quality. Delighted with purchase and prompt delivery.
15. April 2023
Very happy!
The cardigan I bought was shipped very fast, has very nice fabric and my order came with a pretty gift, thank you!
8. Oktober 2022
Delightful garment and despatched in…
Delightful garment and despatched in time for me to wear it at a festive do" . Thank you.
20. Dezember 2021
Antwort von VOYA Official
Thank you so much for taking the time to write this lovely review! Best Wishes, Team Voya x
Fabulous!
Really helpful customer service, very quick delivery and the top I ordered is excellent quality for the price it was. Highly recommend
26. September 2021
Antwort von VOYA Official
Thank you so much for your lovely review! As an independent small business we greatly value your feedback! We look forward to welcoming you again to the site. Best Wishes, Team Voya x
Highly recommended!
Amazing company! Just love the style… classic but contemporary, chic & cool! So happy I have discovered this brand, the quality is outstanding, customer service is excellent & they’re ethical too!
I have found my new brand!!! ⭐️⭐️⭐️⭐️⭐️
22. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von VOYA Official
Thank you so much for taking the time to write this lovely review! We look forward to welcoming you again to the site. As an independent business we really value feedback such as yours. Best Wishes, Team Voya x
Antwort von VOYA Official
Thank you Catherine for your lovely review & we hope you will enjoy wearing your purchases & that they will be staple part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Lovely shirt
Lovely shirt, and my item was dispatched quickly and arrived on time. Will definitely order again.
11. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von VOYA Official
Thank you so much for the kind review, we look forward to welcoming you again. Team Voya xx
Brilliant!
Excellent service, package arrived so quickly! Beautiful top; feels and looks gorgeous. My first time shopping at Voya but I would 100% shop again! Highly recommend :-))
8. Mai 2021
Antwort von VOYA Official
Thank you for your lovely review & we hope you will enjoy wearing your wrap top & that it will be staple part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Great Quality, great service.
I ordered a top which arrived, beautifully packaged, a couple of days later.
It is lovely quality and true to size. I will definitely order again from VOYA again.
30. März 2021
Antwort von VOYA Official
Thank you so much for your kind review. We hope that your wrap top will be part of your wardrobe for a long time to come! Best Wishes, Team Voya x
Amazing quality but the sizing is not…
Amazing quality but the sizing is not for most humans.
Delivered very promptly and well. Much better than other companies.
23. Januar 2021
Antwort von VOYA Official
Thank you for your kind review, we welcome any feedback.
The long socks have had positive reviews so far, so thank you for informing us that the size is an issue. We will look into this before developing our new season sock collection.
Best Wishes, Team Voya x
Fabulous
Lovely clothing, great quality I ordered the Luna travel wrap this time. It feels very luxurious, love it
13. Januar 2021
Antwort von VOYA Official
Thank you for your kind review and for being a loyal customer!
Best Wishes, Team Voya x
Gorgeous cashmere socks!
Gorgeous, luxuriously soft cashmere socks. Arrived super quickly
12. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von VOYA Official
Thank you so much for your kind review.
We hope they will be keeping your feet toasty for a long time to come!
Best Wishes, Team Voya x
Cashmere socks
Very happy with my purchase “ cashmere socks”. Good quality, nicely packed and very quick delivery!
11. Januar 2021
Antwort von VOYA Official
Thank you so much for your kind review.
We hope they will be keeping you cosy for a long time to come!
Best Wishes, Team Voya x
Great product and service!
Easy to use website and my item was dispatched quickly and arrived on time. Fantastic product too, my partner was very pleased :)
4. Januar 2021
Antwort von VOYA Official
Dear Graeme,
Thank you so much for your review. As an independent small business we greatly value feedback! We hope they will be part of your partners wardrobe for a really long time! Best Wishes.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.