Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Unternehmen hat geantwortet
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... Mehr ansehen
Unternehmen hat geantwortet
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
Unternehmen hat geantwortet
Unternehmensdetails
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
- Internetanbieter
- Telefon- und Internetdienst
- Telekommunikationsanbieter
Über Vodafone UK - Folkestone
Vom Unternehmen geschrieben
Kontaktinformationen
9 Alexandra Gardens, CT20 1SS, Folkestone, Vereinigtes Königreich
4.9
Hervorragend
282 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Andrew is aways extremely helpful
Andrew is aways extremely helpful, answers all of my silly questions and made my mind feel at ease! Always a great experience
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Ellen,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew helped me and my son to sort out…
Andrew helped me and my son to sort out problems with our broadband and got us unlimited dater thank you so much Andrew we really appreciated your help🥹
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Lesia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew was so kind and he helped me and…
Andrew was so kind and he helped me and my mum to sort out everything with my new phone and SIM card
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Tarix,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in the shop to buy a new Vodafone plan and Matt dealt with the change and was sl helpful and knowledgeable and sorted it all out and will be back in September to upgrade to a nrw phone, 😊
Came in the shop to buy a new Vodafone plan
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt helped us today with phone plans…
Matt helped us today with phone plans and was extremely helpful and informative.
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Matt in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A* Service
He was very helpful and gave us the best information, and was funny and provided good customer service in the process. I now have a normal sim back!!!
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, lowered my bill, very friendly.
Jamie at Folkestone
24. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi. It's amazing to see you've had brilliant service from Jamie in one of our stores. Thank you for leaving this amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was so helpful
Andrew was so helpful, brilliant service quick and easy, thank you, Andrew
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi Jenny. We're happy to hear that you received brilliant service. We appreciate your positive feedback and support. If you need anything, reach out to our team.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew is amazing
Andrew is amazing, has been sorting my phone contracts out for many years!
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi Curtis! Thank you for your feedback. We're glad to see you've been getting an amazing service from Andrew over the years.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neil is very patient with the elderly…
Neil is very patient with the elderly and always cheerful when we go in for assistance.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Linda,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient
Efficient, friendly service. Got what we wanted done, without fuss. Thank you
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi, we are pleased to hear about your fantastic experience. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Andrew was fantastic
Andrew was fantastic, very patient, very nice and very good at his job.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Eryberrie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A smooth transaction and explained in…
A smooth transaction and explained in detail..
Andrew extremely helpful and proffesional..
Happy with my changeover ..
Barrie m
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi Barrie. Thank you for your review for Andrew. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly staff
Very friendly staff. Andy is very good and helpful.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hi Lynn. Thank you for your review for Andy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful saved us money as well.
Very helpful saved us money as well.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Folkestone, wow so helpful !!
Popped in the Folkestone branch as my WhatsApp wasn't ringing. Andrew the advisor is soon patient. Got into my settings and worked out what I had done wrong. He also looked to see if my plan was due for an upgrade. Andrew is so helpful and professional and very pleasant to speak to .
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
I have been a Vodafone customer for many years and never had to complain until now.
I recently took my phone into the Folkestone branch for repair to a broken screen, luckily it was still under warranty.
They booked it in for repair and said I would get an email to confirm, and when it would be back .
Vodafone carried out the repair,and sent my phone back to store via DHL delivery company.
Unfortunately my phone never arrived back to the store,( I kept checking every day for 2 weeks)
apparently it was "damaged in transit" according to DHL.
The store manager Neil Price and store assistant Grant were very kind and helpful in trying to retrieve my phone, as I was extremely upset about it.
Both guys were extremely helpful and did their very best to get my phone back, unfortunately without success.
Their customer service went above and beyond, both going that extra mile to help me, in a very difficult situation.
Neil Price & Grant Holden , you are both a credit to Vodafone.
Thank you
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Kaz,
Thanks for the lovely review and fantastic support for Neil Price & Grant Holden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neil folkestone
Neil, store manager at vodaphone folkestone. Customer service excellent. Greek sim issues, let us use his phone to connect to Greece customer services, well done
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Perrie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely and helpful staff
Lovely and helpful staff, especially Grant who served me 😊
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Jemma,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly, helpful staff with expertise
Excellent support with a phone issue which Andy resolved. Managed to upgrade home broadband at the same visit. Satisfied customers!
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vodafone UK - Folkestone
Hey Annabel,
Thanks for the lovely review and fantastic support for Andy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.