Richard was incredibly helpful talking me through the options for adding an additional sim and changing over from 3 to Vodafone. The changeover process was smooth and he talked me through how to use t... Mehr ansehen
Unternehmen hat geantwortet
Unit 5 , The Arcade, OL6 7JD Ashton Under-Lyne, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Richard was incredibly helpful talking me through the options for adding an additional sim and changing over from 3 to Vodafone. The changeover process was smooth and he talked me through how to use t... Mehr ansehen
Unternehmen hat geantwortet
Richard was excellant. He wxplained everything in great detail which i understood, been here a few times and he has always been good.
Unternehmen hat geantwortet
Fantastic experience from visiting Ashton today as had a problem with my device, I spoke to Rick who managed to resolve this within a few minuates. He also check my account to see if I had the best... Mehr ansehen
Unternehmen hat geantwortet
Adam in store was a fantastic help in converting my Irish contract into a UK sim deal where both numbers can still operate. He also added my son’s Irish phone to the contract. A brilliant service
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Unit 5 , The Arcade, OL6 7JD, Ashton Under-Lyne, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and informative

Antwort von Vodafone UK - Ashton Under-Lyne
Rick did a smashing job with a full breakdown of my bill and contract end date explained very helpful

Antwort von Vodafone UK - Ashton Under-Lyne
Viken was excellent in store today, he helped me within minutes of doing a sim swap. However I spent over an hour on the phone to the call centre with no help, the person was not helpful he said his name was Robert. I run my own business and this was very inconvenient for me, I habe now lost half a days work sorting the other sim card to be able to contact my customers.
I had to drive down to the store which took another 2 hours out of my day. I am not happy with the service that was provided over the phone.

Antwort von Vodafone UK - Ashton Under-Lyne

Antwort von Vodafone UK - Ashton Under-Lyne
I just want to say thank you to Bradley.He was so friendly and helpful.5 stars

Antwort von Vodafone UK - Ashton Under-Lyne
Bradley did do our job and he was the best advisor ever 5 star .

Antwort von Vodafone UK - Ashton Under-Lyne
Quick and easy, good deal and team were super helpful.

Antwort von Vodafone UK - Ashton Under-Lyne

Antwort von Vodafone UK - Ashton Under-Lyne
Viken helped us as much as he could. Wonderful man and helped us save a bit of money too!

Antwort von Vodafone UK - Ashton Under-Lyne
Helpful knowledgeable and made it easy to get my new contract
Also helped with my old phone too
Much appreciated

Antwort von Vodafone UK - Ashton Under-Lyne
Absolutely appalling.
I recently got totally stitched up by these.
I broke my old phones screen by accident but needed a new one ASAP for 2 days later as I was going abroad, so hurriedly went down to my local store to get a new phone.
Well I still had 5 months on my old contract going, so had to end up paying for 2 contracts at the same time.
Anyway, I eventually paid off my old contract and just kept paying on the new one, but I've only just recently found out, I have 2 separate bills with these lot, one bill that is paying for the airtime (£24.80) and one other bill paying for a device which has they say is worth £648 (is a Samsung Galaxy S24 FE 128GB Mint 5G really that expensive?) which I pay £18 a month to pay it off, which has upped the cost of my bills of which I never expected.
This was NOT explained to me, I was with Three for 6 years before these lot and had one bill only, not 2 separate ones, I believe they are on a scam.
Now tied to them till 2027 and will never use these lot ever again.
Beware the small print and dodgy sales people!
1004992178
UPDATE to the reply from them?
DM? This isnt a chat site or social media. This is a cop out answer and proves your contempt for customer care!
I contacted someone via the chat on app and all I got told, constantly, was I signed a 36 month contract for the unit and that's that!! 36 months and 2 separate bills, I knew nothing about, one for the phone and one for using it. Absolutely preposterous!!
Can't wait for it to be over! No stars for this!!

Antwort von Vodafone UK - Ashton Under-Lyne
Bradley is Excellent & Fantastic Service & an Excellent adviser for Vodafone from start to entering the store to leaving I cannot thank him enough & I value his expertise Also a lovely young man Thank you Bradley 100% Service

Antwort von Vodafone UK - Ashton Under-Lyne
Very helpful and polite brilliant service

Antwort von Vodafone UK - Ashton Under-Lyne
Very helpful and gave me the best prices

Antwort von Vodafone UK - Ashton Under-Lyne
Really helpful and easy to sort out upgrade

Antwort von Vodafone UK - Ashton Under-Lyne
Bradley was ver nice to us and very helpfull

Antwort von Vodafone UK - Ashton Under-Lyne
Came in with several issues. Was sorted out straight away, no messing around. Very professional and very good customer service from Vic the retail technician expert.
Extremely happy customer. Thanks very kindly for all your help. 10/10 👍

Antwort von Vodafone UK - Ashton Under-Lyne

Antwort von Vodafone UK - Ashton Under-Lyne
Bradley was amazing very helpful and made changing my phone a very pleasurable experience and I felt at ease. I would highly recommend Bradley and Vodafone to my friends and colleagues

Antwort von Vodafone UK - Ashton Under-Lyne
Bradley was very approachable and courteous. He explained everything as we went through all the options available to me.

Antwort von Vodafone UK - Ashton Under-Lyne
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.