The Vitamin Shoppe Bewertungen 

It’s my two year anniversary with The Vitamin Shoppe. I’m grateful for Fugate (TVS store manager) and The Vitamin Shoppe located on Brook Rd., Glen Allen, VA for the following reason.

When I was learning how to heal my cancer (in the very beginning, circa March 2023), I experimented with a variety of nutraceuticals (because experimentation is the only way to create lasting solutions). One day, I decided to test my physical limits using a food supplement. Within minutes, I realized that I had exceeded my physical limits and I couldn’t find my activated charcoal. I rushed to the local Urgent Care clinic and explained my dilemma and need of activated charcoal. The nurse on duty apathetically stated that she could not help me (even though I had health insurance and cash-on-hand). Perplexed, my mind raced to think of a solution, because my time was running out. I was light-headed, weak, and I knew I would pass out in minutes. Mustering all my focus, I remembered a Vitamin Shoppe I had visited (in another town), so I checked my coordinates and a TVS was literally under 5 minutes away from me. I rushed into TVS and quickly explained to the CSR that I had accidentally poisoned myself and I needed a bottle of water and activated charcoal to absorb the consumed food. The Vitamin Shoppe employee (Fugate - store manager) quickly and calmly brought me the two items. He helped me open the capsules to add the charcoal to the water. In seconds, I drank the entire solution. I asked Fugate if I could sit on his store front lawn and if I became unconscious would he kindly call 911. Instead, he said I could sit on one of his chairs inside the store to wait, so with gratitude, I did. In 15 minutes, I felt better. I asked to pay for the water and the charcoal, but Fugate said there was no charge. Two years later, I’ve learned how to heal my body using nutrition and many of my nutraceuticals are purchased from The Vitamin Shoppe because I am now a regular customer. I enjoy conversing with the staff and I applaud TVS’s new line of stearate-free nutraceuticals such as the milk thistle which is important for proper liver detoxification.

My experiences in the past were okay. I usually order online for a store pick up. It has become extremely difficult to do so lately due to the store being out of stock, so a few times I ordered for delivery. This wasn't much better. The thing that is causing me to consider other alternatives is due to their advertising. I got a card in the mail saying that I was a special level customer and that I was being offered 25% off my whole order and I could pick the date to use the card. There was an expiration date for the use of the card, but that wasn't my problem. My problem was the small print on the card. There were like 8 lines of small print listing the vitamins that were excluded. The Vitamin Shoppe brand was one of them. So when I went online and spent the time to create a $300 order, everything gave me the message that this item was not eligible for the deal. I called, went to the store and emailed. I got no response from the email and the store and call told me that the Vitamin Shoppe brand was excluded. Are all these companies the same?

I have been a customer of this company since 2017. At first everything was fine, but I see that since 2020 this company has a problem with the delivery of packages. I have lost my order completely several times. I have been receiving orders for the last 1 year, but the items are missing. I didn't want to write this, but in November 2024, I purchased $ 200 worth of products during the Black Friday discounts, but 1 item is missing from the order. I communicated with them through online chat, but I don't know why they refuse to discuss this topic.They do not refund or refuse to resend the item.

Dec. 2024 The Vitamin Shoppe (VS) is running a BOGO special on VS brand products: buy one, get one 50% off. However, all customers need to be aware of how VS conducts this: VS wants customers to combine all items so that the BOGO won’t apply to the most expensive products but to the least expensive (ie: if two $40 items are ordered and two $20 items are ordered, only the $20 items will get the 50% off). Not such a good deal. I was ordering on-line because the local store (and there's only one in my area) is typically out items or only has the smaller size (ie: 100 capsules vs 300 capsules). Well, I placed a very large order (over $1k) which I immediately canceled because I didn't get the expected BOGOs. From my perspective, VS was overcharging me. So then I tried entering one order at a time for only one product (ie: 6 large bottles of psyllium on order #1, then 6 large bottles of tumeric on order #2, and so on.) to obtain the full BOGO on each product. After about 3 orders, VS began cancelling my orders. I tried again the next day - same results. Over the last two days of frustration, I did an on-line chat & two phone calls with their C/S dept. & while all the C/S reps were very nice & professional (truly, these were the best C/S that I've encountered anywhere in a long while), net-net, the last person explained how VS wants the BOGO to work & that their system will flag any account that appears to by-pass it. BUYER BEWARE. If there's a well-stocked VS in your area, you can probably skirt this issue by going to the store frequently and just buying multiple of one product per purchase.

Wish I could give a negative.
I have now emailed them TWO TIMES WITH NO ANSWER since my order on 9/20.

I was shorted on my order (ordered/paid for total of 4 supplements, got 3...then?? a separate email for one of the missing supplements where they charged me an extra $20 huh?? and they keep pushing back the shipping date. (and won't return my email asking 'where's my stuff"
Do not order from this place. FRAUD! Rip off!

Damaged product when received and was told too bad .

Their ad keeps popping up on an app I use at my phone's FULL VOLUME. I turned my volume off and it still popped up just as LOUD. I dont know how this is even possible or why this company thinks that illegally overriding phone settings with intrusively LOUD ADs would make people want anything to do with their business. I cant even use that app now. I would be afraid to shop at a business that cant even be respectful and disregards peoples phone settings with their ads. I WILL NEVER SHOP AT YOUR COMPANY. I wish I could find a way to override their volume to scream at them the way theyve been screaming at me all night, but consumers dont have any rights anymore except one, BOYCOTT.

Got energy drink case shipped, two cans popped open. Shipping box wasn't wet so someone sent me a damaged case. Customer service tried to only refund me for two cans even though all the cans were sticky. I'm done with vitamin shoppe.

I was in this store on 4/20/24 4000 Towne Center Drive
Louisville, KY 40241. I was waiting for help and the person behind the counter would not give the time of day. this not the 1st time this has happened.

I have shop here for years and I can say no more. all I can say GNC and amazon will be getting my business from now on.

I'm surprised about the negative reviews here but seems they're mostly related to online experiences. I visited a physical store on 8th avenue. I was looking for D3 + K2 complex which is not easy to find and received very professional guidance from the staff. They were not pushy at all and very friendly. I'll definitely come back!

I placed an order and one of my items was missed during the packing process. I called customs service and spoke with Anthony, who was so attentive and helpful-I haven’t had such great customer service in a long long time. Thank you Anthony!!

I decided to order from Vitamin Shoppe online so I didn’t have to drive around to find a product. After ordering a bottle of Codeage Glutathione 1000mg, I received a bottle of the 500mg. I called and complained, they resent the WRONG product again. I called again and all they could do is tell me they would have the warehouse look into it and then offered for me to either get a 48-72 hour window for FedEx to pick it up or that I could return it to a store. Who sits around their home that long?? This completely defeats the whole reason I even ordered from them. Rest assured, this was the first and last time I will be.

They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That’s weird. So they are going to still charge me for items I can’t receive? Yep. That’s exactly what’s happening. So now I have to contact my bank’s fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok?

I recently applied for a job at Vitamin Shoppe (an unnecessary “e”, it’s just Shop). Speaking of making things complicated, I think the reason I was not considered for the position was because of racial differences. I had all the skills and experience that they asked for, the interview went really great, and I’m jutting surprised why I didn’t make it. I waited patiently and calmly but this is just not fair. I’m not saying because I got rejected and I’m hurt, it’s actually because I believe it was a perfect match and they wanted to not hire me beacuse of my skin color or my Ethnicity. This is unacceptable and I request spread this message asap to the hiring team. I am not going to let it go. Thank you. Name: Akash Shah. Contact: +1 9292257526

Set up auto delivery for a supplement but had to cancel it because there is no human that can help you with any problems. You get directed to a completely garbage website that signs you out once a second. I'm not exaggerating! Pathetic that a multi million dollar company cares nothing for customer service. Spent 30 mins with three different people that had no clue how to help me.

I will echo the negative comments about their website.

The website looks modern at first glance, but it has a lot of flaws. It has an annoying banner/ticker that distracts the user. It has a poor search engine that often returns irrelevant results. It uses slow lazy loading coding that affects the performance and functionality of the site. The longer you stay "engaged" the more the ads and the more info you share. It collects a lot of data from the user, such as cookies and website telemetry, which can compromise their privacy and security.

My adblocker and other security/privacy settings prevented me from accessing the site properly. If you don't allow them to track your activity, you can't use the site effectively.

The website is very shady in my opinion. The staff at the store have to deal with this problem as well, which creates long wait times for customers when they call or visit. It's a terrible operation in my opinion.

I've had okay experiences in the stores for the most part, but their inventory is hit or miss these days. The prices are a bit higher than at most places, but sales are frequent; and their store-label brands are good and can save you some money.

My experiences with online orders have more often been bad than good, however, mainly due to long delays during delivery. Only a few of my online orders have been delivered on time. Most have been delayed from a few days to a few weeks.

It's a shame because the selection online is excellent, and sales are frequent. But deliveries have been more miss than hit, to the point that I just stopped using Vitamin Shoppe for a long time.

There also was an occasion when I ordered an item for store pickup, was notified that it was ready, and drove almost 50 miles to the store: only to be told that they didn't have the item.

I probably should mention that in all cases when I ordered for delivery to my home, Vitamin Shoppe actually did ship the orders promptly; but the delivery companies they used dropped the ball.

Sometimes Vitamin Shoppe's checkout page offers a choice of delivery companies, in which case I choose the one that's most reliable, in my experience, where I live.

Today, however, that option wasn't offered; so I didn't go through with the order -- even though I had a discount code available to me. Instead, I paid full-price with another vendor whose deliveries have been more reliable of late.

Because of this, although I'm dating my experience today, my experience was a non-experience. I didn't go through with the order. I would have if I could have chosen (or at known) the delivery company.

Like many companies, Vitamin Shoppe could vastly improve their online experience by ALWAYS allowing the customer to choose their delivery method (at their own cost, of course). Some delivery companies are more reliable than others in different places. It's a very local thing.

In summary: The delivery is an integral part of online shopping, and it's where Vitamin Shoppe has failed me more often than not. Let me choose -- and pay for -- the delivery method. A great selection of products doesn't mean much if they don't arrive in a reasonable time.

I sent my friend to get me a certain vitamin as I saw it online for a certain SALE price, and when he returned with it, he was charged full price! I called and the lady said he had to mention the sale and I could not get any money back! It doesn't say anywhere that I saw you have to say its online or its only online for the price? Poor business practice... I will stick with The Healthy Place! They stand behind all their pricing and products!!!! When I asked if I could get any money back she just laughed and said no. She obviously find telling people NO funny!

This company doesnt care about the customer experience at all. Sent probiotics that need refrigeration via a long route through dhl and then the post office. It was delivered almost a week later and sat in the hot sun for 2 days because we were not notified it had been delivered. When contact company via chat and told them I had pictures of the bashed up pill box and the sun exposed package label they did Nothing! Nothing. Said i could go to a store (closest is 45 min away for me) or paid for shipment to return the item (which I am quite sure they would resell)
Horrible horrible experience