Virgin Trains Bewertungen 

Terrible train company , had train cancelled got stuck 140 miles from home, next day went online to do there delay and repay scheme was told by my local station it was really easy and I'd get full refund straight away 4 weeks on nothing can't get hold of anyone evey time I phone , it says unable to take your call at this time , nothing but crooks stay away

Try to book advanced booking for cheaper tickets as advertised, system is cleverly designed to not recognise valid email address so Virgin effectively cannot issue tickets advertised at cheaper price. Valid email addresses are only accepted when paying the higher price. Although it keeps on accepting full payment data. Should be reported to advertising standards and ICO

DO NOT USE

Booked tickets with the Trainline. Virgin Trains service running late and would have missed the connecting service so, as I had to be in Gretna Green for a certain time to fulfil a business contract, was forced to pay for a taxi instead.

Virgin Trains refused to refund the ticket as it was bought through the Trainline. The Trainline website just directs me back to Virgin Trains and phone line refuses to put me through to anyone.

Seems I’ve handed over money for no product and the worst customer service I’ve ever experienced.

Awful service always a delay, in winter the heating very high and so in summer the air conditioning very high too I will not use it again

I had a choice between virgin and chiltern trains tonight.

I decided to take a chance and book a ticket on virgin for the first time in ages.

What a mistake. On chiltern there are very few delays. This service had an out of order toilet and was delayed by signalling issues. I wish I had stuck with the chiltern tickets because although the service left later it will arrive at the same time due to the maladministration of this useless service.

I will NEVER use virgin again.

You shouldn't either

Last September I used these to travel to London to visit the US Embassy. I had no issues with the price, the journey down was generally good, however by the time I got back to Euston my phone was on 2% charge and I'd forgotten to take my charger.

I approached one of the staff, a man by the name of Surinder and tried to show him the e-ticket on my phone, but it died.

I asked him kindly if there was any chance I could use a charger for enough time to show the ticket, but from the aggressive manner he had been looking at me I should have known this simple request would be a major issue.

He basically told me that it wasn't his problem and to go and buy a charger. I told him that it was pretty obvious that I didn't have enough time and he told me to go away. I asked him whatever had happened to customer service and he basically tried to shoo me off like a dog.

I found the supervisor and complained, but he didn't seem interested, so I walked to the ticket desk with Surinders evil look following me through the crowd in the station.

When I got to the desk, the lady there Susan was most polite and kind and immediately offered me her charger, as well as offering to look after my phone whilst it charged enough to display the ticket.

I went back after 15 minutes and the phone was charged, but then there had been a electrical fault on the mainline around Watford and all the trains were canceled, so a friend had to come and pick me up and drive me 90 miles back home.

The service issues were forgivable. Susan was amazing, but Surinder is an aggressive bully and should be fired.

I have travelled with Virgin Trains many times and had mixed experiences. It can be bit more reliable than other train operators but the bar isn't set very high. In general, I find it incredibly expensive. My latest experience with them was the worst. My boyfriend and I were travelling from London to Manchester and the underground took longer getting to Euston having to wait for a signal. Because of this, we arrived at Euston later than we were aiming for. We were still a few minutes before the departure time and the train was still on the platform but staff did not let us pass. We were gutted. We didn't know that was even possible. We did not receive any warning that this might happen. There was no explanation, no apology. Nothing. We had to book new tickets, which cost us an absolute fortune. Once on the second train, we had to walk through every single carriage in the hope of finding seats. We were able to sit in two seats that no one had claimed at Euston. Probably someone else who had the same issue as us.

Travelling on London to Manchester 28 June 6.36 train. I had to change my ticket as I wanted to leave a bit early.
Paid an extra £144.00 had no choice.
The toilet is absolutely disgusting it’s filthy.
The coffee machine is not working so no coffee and to top it up the fridge is not working either!
I could have taken a flight and still saved money.
It’s a disgrace 80% of the train is empty who can afford this fare unless you are being paid by your company’s money.
Total disgrace the government has turned a blind eye to once our most popular and respected transportation service.

I booked a ticket which I later cancelled and I was told that my refund will be paid into my bank account within 5 working days. I waited for 7 working days, realised the money was not in my account yet.and I gave the customer service a call and they told me the money has been paid . I checked this on my bank statement and the refund was not there. I then called the customers service again, they insisted the money has been paid that I should check with my bank and i was given a long number to give to my bank which I did, but my bank told me that there was nothing of such transaction on my account. I have called the customers service more than 2 times after that and they promised to investigate the issue and get back to me within 72 hours which am still waiting for their response. The worst thing is that, no one contact me unless I did. I believe they are not doing anything to resolve this issue and I am highly disappointed and frustrated. This is really unfair.

The air conditioning does not work they have crammed everyone into one carriage. I found a carriage that was relatively empty. The seats were unreserved. Unpacked all my stuff went to sit down and suddenly the seats came up as reserved. Also there are no charging points nearby. It is hot and sweaty in here. Only another 4 hours to go. The WiFi is running at less than 0.3 Mbps. So the sticker on the back of the seat in front of me telling me to ‘Sit back and enjoy loads of movies’ LOL.

Always reliable. If ever they are a couple of minutes late they announce it on the tannoy instead of just making you wait. The seats are always clean and comfortable

Cramped uncomfortable trains. Non existent WIFI. Too frequent unnecessary irritating noisy announcements. Never got the reserved seating that we we booked on both journeys. Luckily a single passenger swapped so I could sit with my husband. Extremely overpriced for the standard of service.

Only positive is that the staff were friendly and helpful

Paid for a 'quiet coach', but it was full of noisy chavs. No conductor on the train, yet plenty of their staff and the stations?
My complaint to them was replied that I should of looked for a conductor - when I had informed them there was no one?
Withhold payment is the only way you can deal with these cowboys.

Me and my partner accidentally got on the wrong train from Birmingham to Glasgow today (day full of exams and training 🤯). Couldn’t find our tickets with train times, turned out we were on the wrong train 😬!

The train manager, Chris, was so understanding! He also helped me figure out what had happened and instead of asking me to pay for a full price he just asked for the price to update the tickets for me and my partner 🙌. Actually can’t believe how nice he was about it!

Also the woman servicing at the shop was lovely! She saw how anxious I was about it all and had a chat with me. Amazing people!!

Very good company to travel. We traveled in coach E from Preston. Four men where playing loud music. I spoke to the train manager and she moved us to another carriage and got two free cup of teas.

Terrible experience. Bought ticket via machine for virgin train. And was asked to get “another ticket” because it wasn’t valid, and couldn’t prove anything without a receipt which wasn’t given to me at machine.

STAFFORD TO CHESTER
Yes there was flooding on the tracks and yes it was understandably chaotic. Yes, all the trains from Chester to Crewe were cancelled BUT online the direct Stafford to Chester (Holyhead boat train) was still running. When we got to Stafford we were informed the train had been cancelled too and eventually, after begging for help we were told to get to Crewe where there were bus replacements

All in all the day was saved by a young member of platform staff at Crewe (young, dark hair and glasses - I wish I got his name tbh) who went out of his way to get us home - the other 3 staff we encountered at Stafford and Crewe couldn't be bothered helping or totally ignored us and another gave false information about 'bus replacements' which very nearly left us stranded for hours at Crewe or, having several changes at different stations (not possible)

As it turned out, we ended up on the train we originally should have got on in Stafford!

Not good when you have an elderly lady with you who has trouble walking (hence needing a direct train)

All in all the journey itself wasn't too bad but the misinformation and the lack of information was extremely stressful and (as proven by one individual) unnecessary.

0 stars for organisation
0 stars for staff attitude
0 stars for false online info
0 stars for platform info
5 stars for the guy who saved the day - a credit to Virgin but a shame the company and other staff let him down

As for letting Virgin know - there's no point

Worst ever customer service I have had in UK. I have booked a ticket online and was waiting for the e-ticket for hours. No email. I have called and waited on the queue for a long time to catch them. The answer was, there is a fault on the e-ticket system and I need to call them again after 2 hours in order to get the e-ticket again

Use Euston quite a lot for Virgin West Coast. The help desk staff are appalling. You will be a major inconvenience if you disturb their private conversation with their colleague who has no intention of 'helping' you either. So save your breath and energy for running for the hourly train for Liverpool as you usually only get five minutes warning of platform number before departure.

1. So I've decided to invest in train tickets to avoid the 5h bus ride from London to Manchester. It's expensive but it's faster and I'll be able to work because there's WiFi! Or is there? You can definitely register but the network is inexistent. Not slow. Inexistent. If there's WiFi it means we pay for it, right? Then where is the service I'm paying for?
2. I'm lucky, so to speak: being disabled I'm entitled to 30% off my tickets. Great! So I applied for a disabled person Railcard. Let's put aside the fact that I have to pay to apply (paying to get a discount, what a sweet irony), now I realise that no one even checks that I have it!! This means that anyone can just buy tickets at a disabled rate, without event being entitled to it, because no one is going to check if they have the corresponding Railcard... This is not a privilege, it is something we are entitled to because we have a disability. And knowing that anyone can take advantage of it is a slap in the face with a twist of disrespect.
I'd laugh but my wallet won't let me.