Virgin Trains Bewertungen 

I am not sure if this is the right place, but my review is based on Virgin ticketing website. I purchased some advanced tickets to Crewe, and within a day or two I found out I couldn't honour that booking due to a family ceremony to spread a loved ones ashes in line with their religious beliefs. In sending the priest confirmation, Virgin immediately confirmed I was able to refund the tickets and waive the admin fee. I am not sure if 'Becky' is an umbrella name for the company, or if this a real employee - but I really appreciate their no quibble understanding of such a sensitive issue. When I initially called their call center for advice I expected I was in for a fight. Fantastic customer service, with customer wellbeing and tragic circumstances taken on board. If only all companies were as kind. Thanks Virgin Trains (and Becky if you're there.)

Honestly complete s**t, every time I've travelled has been bad. The prices are really steep, and I've reserved seats only to be moved without any notice. I also once bought a ticket, only to not need it anymore. I told customer service about this and they said they were happy to refund through a voucher (not great, but okay). I sent everything through by mail as instructed and never received a thing. Also, if you're thinking of travelling in the quiet zone - don't, they don't enforce any rules so people just talk loudly. Just all round a terrible company, with crappy service. Don't book with them if you can help it.

emtpy first class coach but still these lot security patrol try move me to a full coach with no seats. what kind of service is this.

No lumbar support on seats or tilt causing Extreme Discomfort and pain very disappointed, your spine bulges with extreme pain and discomfort, they should be fined for cheap quality seats causing inconvenience pain distress and health problems, will never use the trains again, discomfort seats for Long and short journeys

Disgusting toilets, overpriced tickets. Unbelievably nasty experience, never again

Delays, no buffet car, filthy seats. Avoid 'First Class'.

I've always found Virgin West Coast to be fine. Used them many times over the years going both North and South. Their first class was one of the best prodund and the trains were always well kept. Really sad to see them go, as there are some far worse operators out there than These guys were

Don’t quote me on this, but I believe there was a point in history (if not now) where it was actually cheaper to fly to your location rather than take a virgin train.

Ridiculous, isn’t it?

That being said the trains are quite comfortable with a variety of services. You can get there in 1/3 of the time compared to other railway companies.

Avanti not fit to service the British people. 4hour trip on a train? Ridiculous 🙄

I am so glad virgin trains West Coast WEST COAST WEST COAST FINALLY LOST THEIR FRANCHISE OF GREEK APOCALYPSE AND ROMAN DOMINATION AND CONSTANT NEVER ENDING EXTENDED BULLYING IF OTHER TRAIN OPERATING COMPANIES CONSTANTLY OVERPOWERING EVERYBODY ELSE SO NOBODY WINS AGAINST evil companies like this LIYING of evil failure 1) Avanti West Coast although they haven't modernised anything or put brand new squeaky clean sanitary toilets they have got rid of Virgin Trains (WEST COASTS UNHIYGENIC POO))))))))) and removed that horrible cursed vile racist smell of b////o and although now they haven't changed much the punctuality of their trains has improved its just a shame that there is no vegan menu onboard 2) Virgin Trains West Coast have been the worst train operator I have ever travelled on in my entire life in fact they have overtaken greater anglia in that spot of utter hypocracy and annoying constant stupiditty because before the beautiful pendolinos came into service they used to run slow trains very highly slow trains services to Penzance and I remember constantly commuting onboard (FIRST GREAT WESTERN) !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! daily from London Paddington to Penzance and despite their stock being old and underrated by strange bellends who never even used FGW OR ACTUALLY COMMUTED daily on them both carefully properley from A - Z like me fail to acknowledge the fact that when it came to First Great Westerns Old Valenta class 43 high speed trains carriages they were always clean and reliable, they were always punctual, they were never cocky or big-headed,they actually ran a train service, although public opinion says I am wrong public opinion is always biased and made up by unintelligent train enthusiasts who are always wrong anyway on train companies and punctuality so therefore public opinion can go and actually burn in hell and kiss my butt because my experience is based entirely on 100 percent factual fact not biastness lies like train enthusiasts make up because if overrated virgins West Coast Branding , Despite all the compulsive liying tory bellends and useless degenerate scumbags saying that First Great Western were the worst train operating company in old British history FGW WERE ACTUALLY THE BEST TRAIN OPERATING COMPANY IN THE WORLD AND HAVE USED ALL TRAIN OPERATING COMPANIES ENGLAND I KNOW MORE THAN SOME ARROGANT SWINE ABOUT THE QUALITY OF OUR TRAINS AND I SAY THAT AS A PROPER COMMUTER NOT SOME COMPULSIVE LIAR LIYING CHAV THAT HAS ONLY USED A TRAIN OPERATING COMPANY ONCE IN THEIR LIVES NEVER 1000'S OF TIMES LIKE ME SO DONT EVER LISTEN TO PUBLIC OPINION BECAUSE GREAT WESTERN EVEN BEFORE THE ACTUAL REBRANDING OF FIRST GREAT WESTERN WERE MUCH MORE PUNCTUAL AND EFFICENT THAN AND CLEARLY UNFORGETTABLE MORE ON POINT TOO THE BONE THAN OTHER TRAIN OPERATING COMPANIES ECSTATICALLY RELIABLE AND QUITE CLEALRY BLATANTLY MILES A HEAD OF VIRGIN IN TERMS OF PUNCTUALITY AND NO I AM NO BUTT HURT ABOUT PEOPLE PULLING FGW UP ON ITS DISADVANTAGES BUT I AM FURIOUS THAT PEOPLE LIKE JENNY AGGUTAR WHO HAVE NEVER TRAVELLED ON A TRAIN MORE THAN 100 X IN THE SHORT TINY PERIOD OF A YEAR CAN COMPLAIN WHEN SHE HAS ONLY TRAVELLED TO AND FROM TAUNTON 3 TIMES A YEAR IN HER LIFE I DO GET ANGRY WHEN PEOPLE GET CARRIED AWAY WITH THEIR ARROGANT OPINIONS IGNORING EXPRIENCED TRAVELLERS EXPERIENCE OF RAIL TRAVEL UK WISE, There have been loads of biastness documentries against First Great Western for the past 23 years but they are all porky pies because of the British media swaying scare mongering towards its own self righteous piggy opinionated rubbish there was a documentry called Great Western Intercity when Jenny Aggutar was in and she lied compulsively and constantly unreapeadtly made up lies that were not actually true at all people like her and a lot of technology freaks base anything just on the cover of a book by looking at how the age of the old trains actually really look rather than focusing on the punctuality of the trains and jenny aggutar lied and based her opinions of the FGW trains based on all the vintage 1970's proper vintage old skool slam door style that the actual trains currently used rather than basing her energy on the trains getting her from A to Z which is the more important thing of the trains themselves and weather or not the trains were safe which they were and not liking the colours or style of the seats is utter biastness and complete and utter opinion overlooking function of the trains its not designed to be liked its designed to get you from A - z safely and efficiently opinions are irrelevant, Fgw were reasonable, Fgw were candid, Fgw were kool, Fgw were Ace, Fgw were out of this world, Fgw were classy, Fgw were original, Fgw were hiygenic, Fgw were FIRST, Fgw were successful but virgin OTTO.

Arrived on time-gets 1 star for that.

No WiFi at all even though it’s advertised.

The main issue was that there was absolutely NO air con.
Can’t open a window. Absolutely stifling. Difficult to continue to wear your mask as it’s hard to breathe in that heat.

Disgusting. Really uncomfortable journey.

No staff around to speak to.

I purchased a first class ticket and the only refreshments offered by virgin were water. Friday is a weekday service and alcohol and food are supposed to be included in the price of the ticket. I feel that Avanti are using the covid situation to exploit customers, disgusting.

Really wish i didnt have to use.

Sadly no choice, so these reviews dont matter. You can only use whats available to you.

Got a train ticket allowing me to use any trains to my destination, including return ticket using any route.

I got to my destination without any issues.

On my return, the ticket guy told me that my "All Trains Allowed Virgin Ticket" was to be used on any train EXCEPT Virgin trains.

I was confused, and asked him to explain, he said that Virgin Trains sell tickets to many Train Providers, and my ticket was to be used by all other train Providers EXCLUDING Virgin Trains.

I Was still confused, on why Virgin Trains would sell tickets to their direct competitors, it makes no sense. Even if this was the case, the Ticket would have to Explicitly explain that.

How can a Ticket Bough on the Virgin Trains Website "Giving Access to ALL TRAINS" would EXCLUDE Virgin Trains. They have so much money, why not add this information as a "Warning" on the website when you are buying this type of ticket, and send an email containing this information. Isn't this very important?

I explained to the Ticket Guy that this sounded like a scam, as by omitting this information they can get more money in fines from people boarding trains that they think that they are allowed in.

I told him that I was sorry for the confusion and would leave on the next stop, as I don't care about the train that I'm in, I can just wait for another one. The Ticket guy didn't care, insisting and insisting and insisting that I would have to pay extra, treating me as a thief, a liar, and a criminal.

Such a disgusting customer service, in the end, I paid for the Ticket Guy (just to avoid issues) and said to that Ticket Guy that I hope he buys a similar service from an Incompetent Company such as Virgin Trains, and have to pay extra for that service while being treated like a criminal.

Such as buying a Ticket for Disneyland giving access to All Parks, and then be told that the Disney Ticket for All Parks would allow you to use any Amusement Park in the region EXCEPT Disney Parks. And be treated as a criminal, while being forced to pay a much more expensive price for that access to Disneyland even if you just said you can just leave the park, they will make you pay for the overpriced ticket.

Ridiculous!

Disgusting!

Booked to Virgin Trains from London to Manchester to take my son on a university open day. I booked first class as a treat but was wildly unimpressed. Didn't realise that weekend service is not half as good as the weekday service. No hot food. No alcohol. Not much point really but fair enough that was my mistake.

On the return leg there was disruption and we were told to get on another train. There was no first class service. No hot drinks served to your table. No free bottles of water. Nothing just a larger seat. We were told we could go to the buffet car which was closing soon and pick up hot drinks and water for the remainder of the journey, which I did. But again this wasn't what I'd paid half as much again for. Somebody did come on at a later station but just handed us a sandwich and was gone, never to return. No water. No hot drinks.

When you pay for first class, that is what you expect, and you pay a premium for it. I thought it would be a nice treat but I felt really disappointed. I complained to Virgin Trains but they basically said tough. They weren't interested in either apologising or offering me a partial refund. In fact, the guy treated me as if I was stupid, so he could move on to disappointing the next customer.

I'm happy to pay for good service, but this was just a waste of money. Don't bother. And they don't care if you're satisfied or not. Richard Branson just puts his name on it and walks away as he doesn't care either, just as long as it's making him money.

Horrible trains run by the dirty old pervert thief Richard Branson. This guy is depraved criminal trash who should be in prison.

I DID HAVE A VERY BAD JOURNEY HOME FROM GLASGOW
DUE TO FLOODING. I WAS ADVISED TO ASK FOR COMPENSATION
AND COMPLETED THE APPROPRIATE FORMS.

I JUST WANT TO SAY THANK YOU FOR THE REFUND AND I
WAS REALLY JUST SO GLAD IN THE END TO RETURN TO MY HOME IN WINCHESTER. JOURNEY UP EXCELLENT, JOURNEY HOME AWFUL.

Paid £160 to travel from Glasgow to London. The most expensive fair, I discovered afterwards. I chose virgin because I liked the fa t the promote WiFi.
The train had no WiFi, there or on the return journey. I selected my seats. When I got the tickets, there was no seats selected. Had to find a random seat there and back. Moving a couple of times.
Exyremtly depressed there and back. Effected my whole London weekend mood. Would travel with the caledonian nights sleeper next time as its £90 only. Or the citylink bus from as little as £20 and it only takes and extra 2 hours.
When I complained to virgin they said they don't promote the use of WiFi so I screen shotted all the promotional material available highlighting there on board services. When I proved this point with evidence he moved on to stating and ignoring me, not saying sorry. And talking about other trains that are being upgraded but in Wales, am in Scotland hahah I told him it's not relevant. They don't have a clue how to really deal with people simpley patronising people or making out one thing and lying about another. I hate this company and hope they go bust. I will never travel with them again for as long as I live.

Sadly missed. The company delivered exceptional service in the last 22 years, and have been kicked out for a no-goer First Group. Shame on Grayling and DfT 🤦🏻‍♀️

Over crowded, over priced and never take ownership of the issues of the cutsomer