Village Hotels Bewertungen 

Tried cancelling membership after 5 years due to ongoing price increase that I wasn’t informed about. Cancelled under term 4.5.3 of t&c’s allowing you to give 1 month notice instead of of 3 months.
No contact from village instead I received communication from a debt collector chasing money I allegedly owed them.
Took many weeks to resolve to get my account closed correctly. Member services is impossible to get hold of. Repeatedly On-hold for 30mins only to get call cut off. Gym Manager Gary King was extremely unhelpful ignoring all communications. Had to go down to the gym in person to resolve as head office do not resoond, but Gary refused to come out to discuss instead leaving it to his supervisor who was finally able to resolve the issue for me.
Shocking behaviour from a company to bully long standing customers and use debt collectors to chase payments that had been incorrectly administered

Warrington Hotel. Colleague stayed there and left his air pods in the room before departing for US. Tried to contact the hotel 30 times using a number given by central service team.......no one ever picked up the phone. Emailed them using details given by central service team and guess what......no reply. To says their customer service is shocking would be an understatement! Stay well clear.

I have seen in the press recently that some hotels are getting a refurb which is great, but what is happening with our Coventry hotel?

The family changing are inadequate in size and are quite frankly disgusting! There aren’t enough rooms to change, they are dirty, the lightening is poor, serious safe guarding issues. Considering the money that is spent as a family in the pool and bar, these need to be improved ASAP, my daughter is now refusing to come swimming due to the family changing rooms.

Christmas party 2025.
The entertainment was very poor you couldn't even see her the singer.
It was called divas night but yet only one singer.
Room was freezing cold
Food was average could definitely improve. Won't be going back this year

I ve had a bad experience with my stay at Nottingham so emailed their customer service and despite chasing, I ve had no response.
If a company can't even bother to respond to a complaint, that just shows the level of service.
Food is bad value for money, I had cottage pie and was served about 2 spoons of meat heaped with loads of mash and served with another helping of sweet potatoes mash, £17 not well spent.Jacuzzi out of order for a number of months.
Definitely would not recommend for anyone to eat there as you won't get value for money

Very disappointing experience at Village Hotel Bristol.

We stayed as a family and one of the main reasons we chose the hotel was to use the darts facilities with our child. Unfortunately, the rules around who could use the darts were not communicated clearly at all. On the night we were told conflicting information and ultimately weren’t able to use the facility as expected, which caused a lot of frustration and upset.

What was most disappointing was the response afterwards. The General Manager later acknowledged in writing that the age guidance had not been communicated clearly and that it had even been stated incorrectly. Despite admitting this, the hotel still refused to offer any refund or meaningful gesture of goodwill.

It’s frustrating to have a hotel recognise that their communication was wrong but still conclude that there was “no service failure”. For a stay costing £288, I expected a much more customer-focused approach.

Mistakes happen, but how a business handles them afterwards is what matters. In this case, the hotel chose not to take responsibility in a meaningful way.

Sadly, based on this experience, I wouldn’t return.

Having hit a brick wall with head office, I decided to speak to the local Hotel team to get options for renewing my Leisure membership. As I was doing this for the 4th year running, I wanted to see what options were available. Firstly Sian who answered my initial enquiry, then Harry in the sales team, both listened to my needs then put forward the most suitable options. They were both professional and helpful. I managed to take advantage of the latest promo that saved me a bit of money & time. Thanks to the both of them.

I am a member of the health club at Farnborough unfortunately
Today I joined a class at 0900
Changing room dirty
Showers need replacing
Jacuzzi has many tiles missing
Sauna closed but is the size of a Stamp anyway
How can i terminate early ??

Cathy was very helpful and zeke was to the gym it self is simply wonderful

Update: I have now received what I consider to be a very disrespectful email from Stewart, the general manager of the hotel.

Despite several attempts to contact him by phone, Stewart has avoided my calls and instead instructed the receptionist to ask me to email him, which I did. In my email I respectfully explained that the issue in my room, as well as the one in my mum’s room, was never properly resolved.

His response essentially stated that because maintenance attended my room, I should be satisfied with that — even though the problem returned. For context, the toilet in my room would not even flush a single piece of toilet paper. Imagine the embarrassment of having to call maintenance simply to flush something so minor. Yet according to Stewart, the fact that maintenance came once means the issue was resolved.

I repeatedly raised my concerns with staff during our stay and made it clear how dissatisfied we were. In the end, we cancelled our stay for the following night due to the ongoing issues. That night was refunded, but there has been no accountability for the problems we experienced.

What makes this even more confusing is that Stewart has not even acknowledged my request for a refund for my mum’s room, yet my sister-in-law — who experienced the same issues — has already been refunded.

How does that make any sense?

Stayed over at the village hotel In Warrington, would definitely stay again all the staff were super friendly and helpful, one staff memeber coral made everything much easier for me showing me where things were or if I needed help in anyway she was happy to do so straight away

Stayed recently, room was nice, price was good and anything I needed I was helped with. Special thanks to Coral who facilitated all of my requests.

We stayed in Eastleigh as it’s only about five miles from Southampton Port, which makes it convenient when travelling.

The hotel room was nice on first impression, although it was very cold when we entered. Despite booking a club room on the top level, we could still hear noise from the gym below, which was disappointing. The rooms themselves are quite bland in décor.

Cleanliness was somewhat acceptable, but the overall experience was affected by noise — children running up and down the corridor made it difficult to relax. I also really did not like the bathroom door design. It’s not a proper solid door, and you can see through it, which offers very little privacy. A standard door would be much more appropriate.
We only stay here for convenience due to its location near the port, but overall it’s not somewhere I would choose for comfort or a peaceful stay.

Stayed at Village Leeds Birth. The room was clean and the pool and spa were lovely. The reception was unhelpful as weee the gym staff. Towels in the room had holes and one was dirty (large black mark). When I checked in I was given a room that was already occupied. It was changed but for a room even further from reception. This is a large and very badly signed hotel. Room service ordering didn’t work. I had to go to reception again and was told to order food in the bar because ‘obviously’ they couldn’t do anything about room service. Overall not a nice experience.

I stayed over a couple of weeks ago and I could not get enough of the place.

All the staff in the pub need commemorating as they go above and beyond to uphold and maintain exceptional customer.

Me and my partner stayed for dinner, I had a burger and my partner had the steak. Both means were amazing.

We had a 40th birthday meal for my daughter at solihull village gym. Can I thank Carl the manager for setting up part of the restaurant for us he was very helpful all the way through from booking to completion.
23 people ordered and the staff were amazing taking the orders. After a little wait, which was not a problem, the food was delivered to our tables, all the orders were correct and hot, no one had to wait,. Once again the staff were excellent. Everyone enjoyed their meals and the overall experience. So a big thank you to Craig and his team for a truly great day for my daughter.

I found the hotel room quite basic compared to Premier Inn or Travelodge for example. Very few sockets in room, only one USB port, only one bedside light, no overhead light. Deco in bathroom was very dark and dull. Only one hand towel provided, no fan in the bathroom. The pillows were the worst I’ve ever slept on, really hard and lumpy.
No fried eggs or facility to have them for breakfast, not a lot of choice for breakfast and had to keep asking for items to be topped up, even boxes of cereal!
On the plus side the pool was lovely and the staff were friendly and accommodating.

3 days after our hotel stay in the Village Hotel Kingswells last weekend we got a call from the hotel staff asking what room we stayed in. On confirming the room number they then enquired if I used a walking stick to which my reply was “I use 2 crutches” I then asked why I was being asked these questions to be told that a medium sized cardboard cutout had been stolen from the reception on Sunday morning and CCTV showed a person using a walking stick was at reception in the time frame it was stolen. I told them I used 2 crutches not 1 stick She then proceeded to ask what type of shoes my husband was wearing when told she asked what I was wearing. By this time I was getting angry and upset that she was still questioning me when I told her emphatically it was not us. I said my crutches were very distinctive as they were all glittered with diamonte only to be told that she couldn’t see them on the film She told me that we just dropped our room keys in the box and left. This was not true as we had handed our keys to the man at the desk and had a discussion with the clerk saying it was disappointing how far we had to walk to our car as all the disabled parking spots at the door were filled with cars and a van where only a couple of them displayed a blue badge.
I stated that I was very disappointed and angry that I was being so thoroughly questioned even after I had emphatically told them it had nothing to do with us. I asked her how we were expected to carry a cardboard cutout when my husband was wheeling a small case & carrying a back pack and a bag. With me having 2 elbow crutches and a handbag I would have had to strap the said cardboard cutout to my back. I ended the call feeling so hurt that as someone who visits the hotel a few times every year could be put through the stress of this call

Posting literally from my hotel room. Lovely hotel but absolutely full of riff raff. Constant noise in the halls people shouting and drinking outside. Just carnage to be honest no relaxation at all I feel like im at a uni accommodation. Not expected for a village hotel. I wont stay here again. 1am by the way. The bar is closed.

I had been gifted a £150 gift voucher and tried to redeem this online against a weekend edit offer. I selected the upgraded room with £50 to spend in the bar/grill. I went on the live chat that advised to put my voucher code into the promotional box, which didn't work, then advised that you cannot get any offers with a gift voucher. told me there was no contact number I could phone to sort this out, instead gave me an email address. When I went into buying a gift voucher to see how to redeem it There was a phone number that you have to call to get the booking from a voucher! They were no help and said as I was paying with the gift voucher I would have to pay the going rate for the room and wouldn't be entitled to any offers. I know there wasn't a discount on buying the gift voucher, so I don't understand why the offer would't apply. The only reason I was gifted the voucher is that we quite enjoy our stays at the Village,but think it's time to move on!