Vanspace3d Bewertungen 284

Antwort von Vanspace3d

Aktualisiert am 26. Mai 2025

The reviewer has failed to respond to the Trust Pilot request for further information, so it is impossible to determine if a genuine review.

Hi Christian,

I need to locate your account and communications with us before responding to this review, so I have used the ´request further information ' function via TrustPilot.

Kind Regards

John
vanspace 3D Service Team Manager

Antwort von Vanspace3d

12. Juni 2024

Hi Philip

We are really saddened to read this review. Although your feelings are obviously very strong about a feature that you are angry about not being offered, we have to explain why it would just be impossible.

Of course, we could provide a blueprint feature that generates a cutting list once you have completed your layout, but how accurate would this be?

The measurements would have to be accurate to the last millimetre, but that simply could not account for the dimensions taken up by the insulation and panelling stages in the real-life build.

The combinations of materials used for these stages are endless and will vary so much from user to user, country to country, so we can not pre-empt these.

We know that it would be a fantastic feature to have, and we are constantly looking at ways to provide it, but until we can be sure that it will provide a precise plan for you, we will not add it.

For the moment, it is best to adjust your layout in the software accordingly once these stages are completed within the real-life build, and combine with the offered measuring tool.

Building your own custom furniture within the software (just as you would in your build) will provide measurements for every single element used.

Kind Regards

John
vanspace 3D Service Team Manager

Antwort von Vanspace3d

Aktualisiert am 15. Juni 2022

Hi Steve, Thank you for your review.

On every one of our landing pages, we let you know that we have 170+ pre-made templates available, plus a Custom Template generator

We add popularly requested templates regularly however, of course, we are never going to be able to provide every singe model. That is why the Custom Template Generator is available.

You can enter your specific dimensions as well as create the curves and slopes of the walls, the option to add a front cab is also given.

I have spoken with you and recommended the Custom Template Generator after reviewing your models details, there are no unusual curves or modifications that would hinder you in any way.

Because you are not hindered to create what you need and are not suffering any technical issue, per our refund policy, a refund is not applicable.

We have provided you with exactly what is described and given guidance on how to proceed.

If you have any issues creating your own template, just let us know and we can advise further.

Kind Regards

Sarah
vanspace 3D Service Team Manager