Universal Accounting’s President, Roger Knecht, allows his administration to explicitly deny a documented hardship waiver to a grieving mother. I provided my four-year-old daughter's death certificate... Mehr ansehen
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Das sagen Bewerter
The University doesn't simply teach, hand out a piece ofpaper, then push you out the door. It breaks down the course as a University should and stands beside you to guide. Then issues a sheepskin but... Mehr ansehen
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Small Business Owner, (self) who is obtaining her start from all of the very best. Each person is truly interested in helping. You never leave without more than you came with. Customer Service is se... Mehr ansehen
I love the book and all of the courses that are available at a reasonable price to help those entering the tax and accounting industry. It's great for those who didn't necessarily go to college for it... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Universal Accounting offers proprietary training to individuals interested in starting or building a successful accounting, bookkeeping, and/or tax practice, or improving their accounting skills. Since 1979 Universal Accounting has offered speciali...
Kontaktinformationen
12441 South 900 East, 84020, Draper, Vereinigte Staaten
- 8012653777
- info@universalaccounting.com
- www.universalaccounting.com
4.0
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57 Bewertungen
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Unconscionable Behavior & Zero Compassion for a Grieving Mother
Universal Accounting’s President, Roger Knecht, allows his administration to explicitly deny a documented hardship waiver to a grieving mother. I provided my four-year-old daughter's death certificate to their staff five days after her passing. They promised to 'take care of it,' but instead let a $3,400 bill rot and balloon to over $7,800 in collection penalties. Their collection agency, MG Credit, openly admitted in writing that they do not buy the debt and a write-off is entirely at Universal's discretion. Roger Knecht and his VP choose to tank the credit of a grieving mother over a program she hasn't logged into since her child died. This institution cares about nothing but predatory profit."
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Universal Accounting Center extends its deepest sympathies to Ms. Nazaire for the tragic loss of her four-year-old daughter. We recognize that this was an unimaginable hardship, and we sincerely regret the pain she and her family experienced.
We've reviewed your account and believe that the statement attributed to our employee, Jennifer Capener, on June 20, 2024, stating, "No worries we can take care of it after the funeral," was intended as an expression of compassion and a commitment to work with Ms. Nazaire after she had time to grieve. It was not intended as a promise to cancel her Student Enrollment Agreement or forgive the remaining tuition obligation.
Our records show that Universal Accounting Center consistently worked with Ms. Nazaire throughout her enrollment:
In January 2024, several months before this tragedy, we reduced her monthly payment obligation by extending her financing from 24 months to 36 months after she experienced financial hardship following the loss of her grandmother.
Following the death of her daughter, we delayed collection efforts and continued reaching out with offers to discuss payment arrangements rather than immediately referring the account to collections.
On June 16, 2024, we contacted Ms. Nazaire to discuss payment options after a declined payment.
On August 16, 2024, we notified Ms. Nazaire that her account remained delinquent and advised her that if a satisfactory payment arrangement could not be reached by August 30, 2024, the account could be referred for collections.
Despite that notice, Universal Accounting Center did not actually assign the account to a collection agency until June 19, 2025—approximately ten months later. During that extended period, we continued attempting to work with Ms. Nazaire before initiating collections.
The Student Enrollment Agreement signed by Ms. Nazaire is a legally binding tuition financing agreement. Universal Accounting Center has both a legal and ethical obligation to administer those agreements consistently for all students. While we routinely work with students experiencing hardship by adjusting payment terms or discussing settlement opportunities, we do not have the authority to unilaterally cancel tuition obligations outside the terms of the agreement.
Regarding the collection balance, Universal Accounting Center does not control the fees, interest, or reporting practices that occur after an account has been placed with a third-party collection agency pursuant to the signed agreement. Collection agencies administer accounts in accordance with their agreements and applicable law.
We remain sympathetic to Ms. Nazaire's circumstances and continue to be willing to review reasonable settlement proposals through the collection agency. However, we respectfully disagree that Universal Accounting Center promised to cancel her enrollment or release her from the financial obligations established in the Student Enrollment Agreement.
Universal Accounting Center believes it acted compassionately by extending payment accommodations, delaying collections for many months, and repeatedly attempting to work with Ms. Nazaire before referring the account for collection.
The University doesn't simply teach
The University doesn't simply teach, hand out a piece ofpaper, then push you out the door. It breaks down the course as a University should and stands beside you to guide. Then issues a sheepskin but remains beside you to insure that all is done properly and successfully.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Love it, Michael, thanks for the kind words. We are happy to know that the training was helpful, as we are pleased to be part of your successful career journey.
This is a worth of knowledge
This is a worth of knowledge. The best investment and business consultation you can ever get from any school. You are trained to succeed.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Thank you so much for the kind words. Very happy to know that we've met and perhaps exceeded your expectations. Here's to your success :)
So far so good
So far so good. Didn’t give 5 stars because I am not done with the course yet. But so far it’s easy to follow along and the content is fantastic. Lots of resources as well
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Thanks for the review, Ken. We appreciate the kind words. Happy to know you're finding the content to be "fantastic". We'll take the 4 stars and look forward to an update - perhaps 5 stars are soon to be in the mix :)
I am very impressed with the support…
I am very impressed with the support and professionalism that Universal Accounting provides.
Most companies just take your money and you never hear from them.
Universal Accounting will guide me to a successful future.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Thanks for the kind words Mark. We try to support our students and alumni in a variety of ways as they each try to improve their careers. Happy to know you are experiencing and appreciating it :)
Outdated
Very disappointed in the content, several examples of outdated, limited discussion on e-filing in today's day and age that should be the primary focus. Several important topics "not covered" in the course and overall, seems like a money grab. Once you sign up you get automated emails telling you your status as if you don't already know that, and no further contact. The review questions are misleading and contradictory to what's in the lessons. Overall, very disappointed at this price point I expected a far better service.
6. Dezember 2025
Bewertung ohne vorherige Einladung
The lessons have been clear so far
The lessons have been clear so far. I am worried because there is so much to learn.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Thanks for the kind words Wayne. Happy you've found the lessons to be clear, which is what we hoped. Moving forward, just remember "baby steps". We suggest dedicating 1 hour a day.
BY FAR the best free course I…
This is BY FAR the best free course I have taken. The videos are engaging and packed full of useful and ACTIONABLE information. It made me confident to know that I would get my money's worth from the other courses they offer, and I was absolutely correct. I think UAC is offers the best training at the right price.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
BAAAM! Thanks for the kind words, Michelle, as we hoped to over-deliver. Here's to your continued success
The book is an excellent resource to… The book is an excellent resource to learn how companies can improve their productivity from the red to black in financial.
to learn how companies can improve their productivity from the red to black in financial.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Love it, happy you've found R2B to be an excellent resource as you work with your business clients.
Excellent service and great experience…
Excellent service and great experience so far.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Nice, we aim to please :)
Precise and Informative
The call with Scott Feldman was indeed informative and pleasant. During the call I was very surprised with how much we had in common as per places we encountered. Most of the questions I had were answered professionally. I look forward to our follow up.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Love that you were able to speak first with Scott. You are in good hands. Happy you connected on a deeper level. We look forward to having you work with the rest of the team here at UAC.
The course motivated me to take control…
The course motivated me to take control of my time. That can be difficult due to outside circumstances. But to the extent possible, I am determined to manage it carefully.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Wonderful, happy you identified some actionable items that may help :)
Program Introduction Experience
The representative Nina Shorter explained how the program works. She was very informative with her explanations. Christi Richards helped me to get setup for the GrowCon Conference. I enjoyed speaking with both of them. I am looking forward to getting to work.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Welcome aboard and thanks for the kind words. Love that you've already spoken with Nina and Christi, they are both amazing. Wait until you speak with the rest of the team :)
Excellent Primer
This was an excellent primer to find a job.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Happy to know you found it helpful. Best wishes in your pursuit of a new position.
After reviewing and listening to all of…
After reviewing and listening to all of the UAC podcasts it was found that there is a great deal of excellent advice and guidance found in the materials. Thank you for sharing this wonderful content with us.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Wonderful, happy to know you found the conversations beneficial. Many great discussions with the experts sharing insights and actionable information :)
Five-Star Experience Thanks to Aja
Enrolling in Universal Accounting was a great experience, thanks to Aja Jadama. She took the time to understand my goals and recommended the right courses to help me reach them. She also helped me set up an affordable payment plan, making it easy to commit to my next steps.
Aja made me aware of the resources available with enrollment, including a business plan and access to the support team—even for help with future clients. Her professionalism, knowledge, and encouraging approach made the process smooth and empowering. Universal Accounting is lucky to have her!
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Love it, thanks for the kind words. Aja is amazing, so happy she was the one to first work with you. Excited to have you meet the rest of the UAC team.
High pressure sales
there was no issue with the training it was good what was the issue is the relentlessness of the emails I got and the phone calls from people trying to pitch me on the program even before I had 1 day to work on the materials. at least give me 24 hrs. to review the materials before you bombard me with email after email and phone call after phone call.it seemed a bit desperate to get a sale this is why I elected not to invest in the program. Maybe focus on affordability and less on getting the first sale I figured if they were teaching you how to market your business then this would be the way they would teach, and I do not want to be known as a bookkeeper/accountant that pesters people into submission.
20. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Hi Anthony, thanks for the feedback. Happy you liked the training, but sorry for the frustration. Each of your requests for information (different requests) triggered various follow-up emails and attempts on our part to contact you to verify you received what you asked for. We'll look for a way to streamline this in the future as each is seen in the system as a standalone request. Have a blessed day :)
I never received the book
I never received the book. I never received a link to the book. I never received anything other than a solicitation to buy the book. It is listed as a free resource on the website.
UPDATE: I am not seeing anything in Spam Filters. I am receiving emails from you, but I am only receiving a link that says download the book but takes me to a page that only gives me the option to pay for a physical copy with no option to download a pdf.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Universal Accounting Center
Jude, thanks for the comment. Sorry for the negative experience. I was able to confirm your request for the ebook "in the Black". I was able to confirm the related emails were sent, and we presume they must have gone to your SPAM folder as we've heard others have experienced. Following this, I'll resend the e-book you requested. Hopefully the second time is the charm.
UPDATE: I'll send the PDF for the book again. Please let us know if you receive it
Mapping the Business
What intrigued me the most was learning about marketing strategies for my business and sales. I was particularly interested in understanding the average fees charged for bookkeeping services, considering the client and company size.
I found exactly the information. Thank you!
19. Juni 2025
Bewertung ohne vorherige Einladung
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