Ordered a new cylinder with thumbturn to rplace my regular lock. I must say the whole process was easy from ordering to fitting. Delivery we prompt too. My only reason for marking them down a star is... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great experience. We went through a third-party door fitter for the lock as we were replacing our door due to renovation works. Lock feels solid and of good quality, keys even more so. Ordered replace... Mehr ansehen
First of all registering was made very easy! Then when I requested and paid for 2 additional keys the delivery time was so fast. Unfortunately, and all my own fault, I input the wrong key codes. I ran... Mehr ansehen
Great locks have had an attempt to break in the door but they just couldn't get in the locking system is just the best and hopefully in the future it stays that way and works like it should. There i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Kontaktinformationen
Hexgreave Hall Estate, NG22 8LS, Newark, Vereinigtes Königreich
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4.6
Hervorragend
12'549 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Hayley was very helpful and…
Hayley was very helpful and informative. Great service.
22. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The customer service was appalling
The customer service was appalling, no trace of concern when reporting my keys had not been delivered, and the associated picture from the DPD Courier was not even of my home. I had to call twice as the first time they cut me off.
An eventual call back, but by that time it was too late for the driver to make the correct delivery, I had waited in all day as they are security keys, no compensation was offered for such a bad service.
22. September 2026
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry for the frustration caused by the delivery issue, particularly after you had waited in for your keys to arrive.
When you contacted us, we raised the issue with DPD immediately. They confirmed that the delivery had been attempted incorrectly but that the parcel was still with them and was due to be delivered the following day. We then contacted you with this update.
We’re also sorry to hear that your first call was disconnected and appreciate that this added to an already frustrating experience.
While the delivery itself was handled by DPD, we appreciate the inconvenience this caused and hope your keys have now arrived safely.
Excellent thanks
22. September 2026
The lock came with a new door
The lock came with a new door and frame as part of a "secure by design" package. My only connection with Ultion was to register the keys for their guarantee. I had no problems with that.
20. September 2026
Easily sorted
20. September 2026
I'm a new customer so at the moment…
I'm a new customer so at the moment things seen to be ok.
20. September 2026
Head office hung up on me
Head office hung up on me when I was on with a query- maybe we were just cut off but they didn’t even try call me back!! Very poor customer service and extortionate prices
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry that the end of your call left you feeling that you had been hung up on.
The conversation had reached the point where our team had confirmed that your concerns around pricing would be raised with a manager. Following this, there appears to have been some misunderstanding around the call ending, and we apologise for the impression this gave.
Quality of lock and the handle is very strong
Quality of lock and the handle is very robust and strong compare to my old one, I would recommend to any one replacing or fit on new door for strong security.
21. September 2026
Impeccable and professional service!
Excellent Service. Our new composite front door fitted with an Ultion high security lock, developed a fault whereby the key was stuck in the lock. As the lock was under guarantee I contacted the company who responded immediately with a link, allowing me to upload images and video of the lock and keys insitu. This was very easy to complete and within a couple of hours I received an email back confirming Ultion would send a new lock and keys, which I received the very next day!
This was definitely one of the very best examples of customer service I have ever received and can wholeheartedly recommend this company without reservation. 10/10!
10. September 2026
Bewertung ohne vorherige Einladung
Ultion Lock company can’t be beaten for service and quality
Ultion Lock company is amazing, I spoke to a lovely lady called Pippa (based in the UK) and after giving her my key reference numbers the order was placed and shipped to my home address within two days. Ultion Keys are unique and you can have a tracker and a light fitted for a very reasonable price. I felt comfortable speaking to Pippa and she had an in depth knowledge of her company and the quality product. Customer service satisfaction five stars and I will always use them in the future ⭐️⭐️⭐️⭐️⭐️
Update:- The keys arrived the next day by DPD and they were colour coded which was a nice touch 👍
21. September 2026
Bewertung ohne vorherige Einladung
Incredibly slow in sorting out any…
Incredibly slow in sorting out any issues, emails not replied to, incorrect information given. Gives zero confidence in company being able to help when needed.
14. September 2026
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry to hear that your experience with our support team has left you feeling this way.
We take concerns around response times and the information provided by our team seriously, and we’d like the opportunity to understand what happened in your case.
Please contact us at support@brisant-secure.com with your details so we can look into your experience and provide any further support needed.
Excellent product service excellent…
Excellent product service excellent and a very easy item to fit yourself
20. September 2026
Great service and brilliant quality…
Great service and brilliant quality cylinder lock. Very sturdy. Highly recommend.
19. September 2026
Helped me change my email address
19. September 2026
service,product hoping its going to a…
service,product hoping its going to a long term good perfomance
19. September 2026
Easy to scan and enter info.
18. September 2026
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