I'm actually surprised at all the bad reviews. My own personal experience was pretty good, I ordered the safe online and it arrived within 3 days via courier. The safe arrived without any issues and o... Mehr ansehen
Unternehmen hat geantwortet
Ultimate Safe®
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Das sagen Bewerter
Avoid these robbing b*stards. After writing this review I'll be contacting the police to report these scammers for fraud. Order placed - Yep Money taken - Yep Confirmation email received - Y... Mehr ansehen
Safe was delivered okay and in apparently good order, however......................it is supposed to operate with a key, a PIN or fingerprint.The last two do not work. Have emailed the seller and a... Mehr ansehen
Unternehmen hat geantwortet
Absolutely disgraceful customer rudeness, (I can’t call it service!!!) and the gun safe is total rubbish, arrived damaged and they have written back blaming me for damaging it and then repairing it???... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Ultimate Safe® offers reliable home safes to help protect what matters most. Modern equipment and technologies, high-quality materials and components allow us to offer the most reliable and convenient high-class safes for you.
Kontaktinformationen
29 Middlesborough Road, N18 2AR, London, Vereinigtes Königreich
- support@ultimate-safe.co.uk
- www.ultimate-safe.co.uk
Das haben sich andere Leute angesehen
Gun safe was faulty the weld on the…
Gun safe was faulty the weld on the lower lock was broken. Poor construction with gaps by door.
Unable to provide the BS certificate.
Customer service is appalling.
Don't bother
25. November 2021
Bewertung ohne vorherige Einladung
Zero stars if I could give them.
I tried to get a replacement three gun safe when the original arrived faulty and opened a return "ticket" on their website. No reply. No reply to the second ticket raised and couldn't get them on the phone either. Two emails (you've guessed it - no reply). Had to submit all the communication evidence to my credit card company and after months of waiting got a complete refund. All I originally wanted was an exchange!
24. November 2021
Bewertung ohne vorherige Einladung
Agree with everyone else
Agree with everyone else . Bought gun safe and internal safe was faulty, hard company to deal with, I sent pictures etc and said I would have to send back, and I said that's ok send me a new one and they said no we can't do that we have to look at it first and have also read other reviews that they didn't issue refund . Back and forth I gave up and kept it way things looked I might not even get money back and have to pay for delivery aswell . Joke of a company
6. November 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Hello Mr. Quinn,
We are very sorry for the issue pertaining to your transaction.
We have tried to find out more information about your transactions (we've attempted to contact you through Trustpilot). Unfortunately, we got no response from you and therefore are unable to assist you.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ ultimate-safe.co.uk, so we could investigate your case again.
Please note it is English Law where a customer states that an item has arrived in a defective condition that the item is collected by the seller, inspected by seller and a refund issued if appropriate. The seller is always compliant with Amazon's policies.
Best regards,
Customer Service
Ultimate Safe®
Beware!!!
I bought one of the Ultimate 6 Gun Safes through the Ultimate Safe Trading company HRH Hill. Although the safe arrived, it came very badly damaged. I contacted HRH Hill and initially received a message from the customer services asking for photos. I sent the photos but haven't heard anything. Ive been on at them several times and have now given up hope. Spend your money elsewhere.
13. Oktober 2021
Bewertung ohne vorherige Einladung
Avoid at all cost!!!! Joke of a company
Avoid at all cost. They are a joke of a company. Ordered a safe at start of August for delivery at start of September. Notice on the site the pre-order date had moved to end of September tried to call various time no answer emailed and eventually got a one line reply that item was not in stock. Asked to cancel order or replace with another model no response. Told them to cancel order no response. Told them I would claim refund by credit card company and still no response. Got a text yesterday that the safe would be delivered today tried to call them but again no response. Refused delivery of safe today and have tried to contact them again but as always no response. I will leave it in the hands of the credit card company. My advice is pay a bit more and go with a reputable company!
7. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Hello Mr. Harding,
We are very sorry for the issue pertaining to your transaction.
Please be advised that we’ve had a technical issue, which prevented us from receiving your previous emails. In the period that we experienced these difficulties, only support tickets submitted via the contact form on our website were visible to us and were the only way to get through to our customer support agents. We apologise for the inconvenience!
We have tried to find out more information about you (we've attempted to contact you through Trustpilot). Unfortunately, we got no response from you and therefore no order number, which to investigate.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ ultimate-safe.co.uk, so we could investigate your case again.
We hope to have the chance to change your opinion for us!
Best regards,
Customer Service
Ultimate Safe®
Scam of a company
Scam of a company, order placed and no stock despite it being displayed as in stock.
After a week of emailing a refund was agreed, 4 weeks on i have no refund, no safe and no responses via email with phonelines not going through.
6. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Dear Steve,
Thank you for your feedback. We apologise that your experience did not meet expectations.
Please be advised that we’ve had a technical issue, which prevented us from receiving your previous emails. In the period that we experienced these difficulties, only support tickets submitted via the contact form on our website were visible to us and were the only way to get through to our customer support agents. We apologise for the inconvenience!
We have tried to find out more information about your transaction (we've attempted to contact you through Trustpilot). Unfortunately, we got no response from you and therefore are unable to assist you.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ ultimate-safe.co.uk, so we could investigate your case again.
Best regards,
Customer Service
Ultimate Safe®
Terrible company
Terrible company, quick to take payment for products they don’t stock! Currently waiting for a refund!
Avoid
16. September 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Hello Stuart,
We are very sorry for the issue pertaining to your transaction.
We have tried to find out more information about your transaction (we've attempted to contact you through Trustpilot). Unfortunately, we got no response from you and therefore are unable to assist you.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ ultimate-safe.co.uk, so we could investigate your case again.
We offer our products in our online stores but also in the most famous marketplaces, and sometimes there is confusion in communication. In your case, we guess this is exactly the case. We apologise for the inconvenience! You will have been given a full if the seller is out stock of an item or the stock has not arrived as planned. Unfortunately, it is now taking weeks for containers to be delivered from UK ports due to driver shortages and congestion at UK ports.
Best regards,
Customer Service
Ultimate Safe®
BEWARE Item arrived over a month ago damaged…
Item arrived over a month ago damaged and unusable, seems like this company has good products when all goes right but they take no responsibility and are uncontactable if you have a problem.
Disgraceful company, I question whether this is a just a warerehouse sending goods out and they don't employ a customer service team. BEWARE
15. September 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Dear Louise,
We are very sorry to hear about your bad experience.
We have tried to find out more information about your transaction (we've attempted to contact you through Trustpilot), but we got no response from you and therefore are unable to assist you. no order number, which to investigate.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ stormprotector.co.uk, so we could investigate your case again.
Regarding your statement, we can claim that we guarantee the high-quality of our products! Each of our products has been successfully passed through drop test and we can only assume that the product has been damaged in transit.
Best regards,
Customer Service
Ultimate Safe®
Joke of a business
Joke of a business.
Supplied a badly damaged safe, which was in pieces. clearly dropped from a great height, before being sent.
Aftersales is non-existent, they don't answer their phones. We're now on week 4 and they've still failed to collect the order. even though they've said they'd arranged it.
Would not recommend and would definitely tread carefully.
9. September 2021
Bewertung ohne vorherige Einladung
Antwort von Ultimate Safe®
Hello Mr. Cartner,
We are very sorry for the issue pertaining to your transaction.
We have tried to find out more information about your issue (we've attempted to contact you through Trustpilot). Unfortunately, we got no response from you and therefore are unable to assist you.
Please provide us with more information, i.e., your order number ( XXXX-######) and a brief description of the issue) via e-mail to support @ ultimate-safe.co.uk, so we could investigate your case again.
Please have in mind, that each of our products has been successfully passed through drop test, which one of the most applied tests in the industry of transport simulation and packaging optimization. Therefore, we would like to consider your case very seriously.
Best regards,
Customer Service
Ultimate Safe®
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