The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators. Quick and effective staff. Vehicles checked in a systematic... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
Unternehmen hat geantwortet
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very... Mehr ansehen
Unternehmen hat geantwortet
I hired a van from the Southampton branch. The whole process from booking online to collecting in person was incredibly simple and straightforward. I was served by Euan who explained every detail of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über U-Drive | Car, Van, Minibus & Truck Hire
Vom Unternehmen geschrieben
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Kontaktinformationen
Fancy Road, BH12 4QH, Poole, Vereinigtes Königreich
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Hervorragend
6147 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
You don’t realise how Good these guys…
You don’t realise how Good these guys are until you rent from Enterprise. Brilliant service and seamless customer experience
1. Mai 2026
Bewertung ohne vorherige Einladung
The mini bus was easy to drive with…
The mini bus was easy to drive with excellent driver assist features such as reversing cameras and mirror safe to change lane indicators.
Quick and effective staff. Vehicles checked in a systematic way. Full tank on collection was a real bonus.
24. April 2026
Bewertung ohne vorherige Einladung
I was massively impressed with the ease…
I was massively impressed with the ease of the website then the customer service during the period has i had issues my end. Then when I collected the vehicle Ty from poole depot was brilliant.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Steven,
Thank you for your kind words. It’s great to hear you had such a positive experience, from using our website through to the support from our team.
We hope to welcome you back again soon.
Kind Regards,
U-Drive Vehicle Hire
Efficient and friendly
Kayleigh was friendly and efficient on collecting and returning the van we hired and so was the assistant who walked us around the van on the day of collection (Friday) at the Southampton branch. Very impressed!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Michelle,
Thank you for your fantastic review! We’re so glad to hear that Kayleigh made both the collection and return process smooth and efficient for you, and that our team member in Southampton provided a helpful and thorough handover on the day.
We’ll be sure to pass your kind words on to the team. We hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Kayleigh was very helpful with…
Kayleigh was very helpful with suggesting EV charging stations to use and other questions I had as I had not used an EV before. Euan was very efficient and explained the terms to me well.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Good Morning,
Thank you for your lovely review!
We’re pleased to hear that Kayleigh was able to support you with EV charging and help make your first experience with an electric vehicle a smooth one. It’s great to know that Euan also provided clear and efficient service when explaining everything to you.
We’ll be sure to pass your kind words on to both of them. Thanks again for choosing us, and we hope to see you again soon!
Kind Regards,
U-Drive Customer Service
Best in town!
Always have what your looking for in a vehicle. Quick and friendly service. Cheapest deals ive found and very easy process. Highly recommend. 5*
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Nat,
Thank you for your 5-star review! We're thrilled to hear you found everything you needed, enjoyed the quick and friendly service, and got a great deal. We really appreciate your recommendation and look forward to helping you again soon!
Kind Regards,
U-Drive Customer Service
Easy location to collect from and…
Easy location to collect from and customer service is good
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Edward. We're glad to hear you found the location convenient and the customer service good. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Hired a van from the Southampton branch…
Hired a van from the Southampton branch on Saturday to help my daughter move house. Great service from Kayleigh, she couldn't have been more helpful. Have used U-Drive several times before and will use again if I ever need to hire a van in the future.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Richard,
Thank you for your review and 5-star rating! We're really pleased to hear Kayleigh was so helpful and made your experience a positive one. We’ll be sure to pass your kind words on to her. We appreciate your continued support and look forward to helping you again in the future.
Kind Regards,
U-Drive Customer Service
Great Customer service Ty…5*+
Arrived for a collection of a van for hire with driving licence, personal details etc on Friday morning 20/3/2026. The service was so smooth with the process and Professionalism from the Gentleman we dealt with (TY) he was very good with all the information he gave us explained all the questions we asked absolutely 5*+Thankyou Ty from both of us your warm feeling smile and professional way you dealt with us, is that we will definitely use U drive again and pass on this company to our friends with your name absolutely great service..and returne the vehicle and received a email saying the vehicle was returned back acceptable.following morning.can’t beat great service communication Thsnks again U Drive &Ty 5*+
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic 5-star review, Eaton! We’re delighted to hear everything went so smoothly from collection through to return, and that the communication throughout met your expectations. It’s great to know Ty made such a positive impression, we’ll be sure to pass your kind words on to him. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind Regards,
U-Drive Customer Service
Staff really helpful
Staff really helpful, renting a luton van was simple and easy. Only needed it for one day in the end. Thanks for all your help.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review! We're glad to hear the Luton van hire was simple and that the team were helpful throughout. We appreciate your feedback and hope to see you again next time you need us.
Kind Regards,
U-Drive Customer Service
Does what it says on the tin
Does what it says on the tin. No fuss, easy transaction.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your 5-star review, Glen! We're glad to hear everything was straightforward and hassle-free. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Sharks
I paid my £100 deposit, but only received £70 back. I was told that "scratches" had appeared on the vehicle in the 3 hours that I had it. They hadn't. I sent them 2 emails 7 days apart and they didn't have the courtesy to reply to either of them. I have subsequently discovered that I am not alone in falling foul of this sharp practice. They need to learn that ripping their customers off is not a good business model.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hello Mr Salt,
Thank you for your review and we are sorry to hear that you were unhappy with our service.
For clarification, our customer service team have contacted yourself with our response email (originally sent to yourself on March 11th), explaining the reason for your retained deposit. It is possible that this message may have been filtered into your junk folder and therefore missed.
We sincerely apologise for any misunderstanding. To confirm, your deposit was not retained due to damage, but due to a fuel discrepancy. This is in line with our like for like fuel policy, which is clearly displayed in our branch and communicated at the time of vehicle collection.
If you have any further questions or require any additional information, please do not hesitate to contact us.
Kind regards,
U-Drive Customer Service
Came through when others cancelled!
Had two different rental companies cancel my van the week and day of house move, U-drive went above and beyond to get a van ready for me with less than an hour's notice.
Achia was brilliant, explained everything I needed and got me on the road as quickly as possible!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Nathan,
Thank you for your review and 5-star rating! We’re thrilled to hear that Achia and the team were able to get you on the road so quickly, especially after the last-minute cancellations. We’ll be sure to pass your kind words on to Achia – she’ll be delighted to hear them!
Kind Regards,
U-Drive Customer Service
Hire process is simple,damage log was…
Hire process is simple,damage log was more extensive than I would have been able to identify.
The vehicle was well presented and performed perfectly.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Chris,
Thank you for your review! We’re glad to hear the vehicle was well presented and performed perfectly, and that the hire process was straightforward. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Bristol Dept. Friendly and Professional Service, Cheap Prices
Quick and easy online booking system. Dealt with the Bristol branch, good accessibility. Asha was brilliant, super friendly and professional; made the check in and out process a breeze - highly recommend
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Jess! We're delighted to hear that Achia made your experience so smooth and enjoyable. We’ll be sure to pass your kind words on to her, and we really appreciate your recommendation.
Kind Regards,
U-Drive Customer Service
We had been left dangling after…
We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our worried vanished. The van we hired was perfect for our needs, and Asha, who processed our booking could not have better. We are now converts to U-DRIVE and will definitely use them in the future.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic 5-star review! We’re thrilled to hear that Achia and the team were able to turn things around and get you the perfect van for your needs. We really appreciate your support and look forward to helping you again in the future!
Kind Regards,
U-Drive Customer Service
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Benjamin! We're delighted to hear you had a great experience with the team at our Cardiff branch. We'll be sure to pass on your kind words to them, and we hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Ty was a huge help in quickly getting…
Ty was a huge help in quickly getting me back on the road with a hire van. A friendly and very helpful team
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Hi Rebecca,
Thank you for your 5-star review,! We're really pleased Ty and the team were able to help get you back on the road quickly. We appreciate your kind words and look forward to helping you again in the future.
Kind Regards,
U-Drive Customer Service
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Anthony! We're glad to hear the van hire was easy and stress-free. We appreciate your feedback and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Great experience
The booking process was easy and helpful and all necessary information was provided. The phone was answered quickly too! Upon collection, Ty was very friendly, completed the adminstration efficiently and explained all we needed to know. The van itself was ideal for purpose and in pristine condition. Could have done with a little more support with instructions on using a hybrid electric as unfamiliar with it. Maybe an email or text with basic instructions would have been helpful and reassuring, but this is probably just me being out of date! Overall great experience and would recommend.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review. We’re pleased to hear the booking process was easy and that Ty provided friendly and efficient service when you collected the van. It’s great to know the vehicle suited your needs and that you had an overall positive experience. We appreciate your feedback and recommendations, and hope to see you again in the future.
Kind Regards,
U-Drive Customer Service
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