I have been wearing this knee support for three years buying three over that period. I needed 2XL and customer support were able to help me locate the XXL size option. The customer support team hav... Mehr ansehen
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Das sagen Bewerter
Remarkably poor customer experience from beginning to end. Rip-off merchants basically. Company claim on their website to have premises in the UK from which they can guarantee delivery in 4-7 days. Re... Mehr ansehen
Unternehmen hat geantwortet
They respond immediately, my order was replace asap from large to customized medium size. The fitting is great and help my knee recovery , atleast I believed that but after 1 month the knee sleeve don... Mehr ansehen
I order the back corrector, it says that my package was delivered may 6, @8:38 this morning. i was home as well my sister. no package arrived. however tried to reached out to the company, no working n... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We Relieve is a health and wellness store specializing in knee patches, knee sleeves, ankle braces, and massagers. Our products are designed to provide pain relief, support, and improved mobility for our customers. We prioritize quality and durability, ensuring that our offerings meet high standards for effectiveness and comfort. Customer satisfaction is paramount, and we offer free size replacements to ensure a proper fit. Our team of experts provides personalized advice to help customers make informed decisions about their health and wellness needs.
Kontaktinformationen
565 Sherbourne Street, M4X 1W7, Toronto, Kanada
- 3026653569
- support@trywerelieve.com
- www.trywerelieve.com
3.6
Akzeptabel
426 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Don’t buy this trash!
This is a piece of junk . Item not as pictured. It is of no use!
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re really sorry to hear the item didn’t meet your expectations or match what you saw online. That’s not the experience we want for our customers.
Please reach out to us at support@werelieve.com
or call +1 (302) 665-3569 with your order number and a photo of the item received so we can review this and arrange a suitable solution for you.
— The WeRelieve Team
Order number 161263
Order number 161263 - I placed this on 1/1/26 and was happy to see that according to the website, it was a uk based company with eu offices as well. Delivery was supposed to take 4-7 days. Today is the 17th and still no tracking available or delivery imminent. I have emailed requesting a refund for this order, as I have not received it, as per the terms and conditions, but haven’t had any response.
The items apparently are being shipped from China. Not what the website said.
I am so very disappointed, and just want my refund at this point
Update - 20/1/26 still no tracking, or delivery. I have received email offering store credit due to the delay, but no response when I repeated my request for a refund. Not good enough
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry for the delay and the frustration this has caused you. We understand how disappointing it must be not to receive tracking updates within the expected timeframe, especially after requesting a refund.
We’d like to review Order #161263 as a priority and address your refund request properly. Please contact us directly at support@werelieve.com
or call +1 (302) 665-3569, and we will escalate this with our team immediately.
Thank you for your patience — we’re committed to resolving this for you.
— The WeRelieve Team
Positive Experience
I've been wearing it for a couple of weeks now and my neck and shoulders no longer hurt. Since the support helps my posture, I no longer have back pain. Really love this product. Thank you!
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Thank you so much for sharing your experience! We’re truly happy to hear that your neck, shoulders, and back are feeling better — that’s exactly what we hope our products can help with.
It means a lot to us that you’re loving the support and seeing real results. Thank you for choosing WeRelieve! 💙
— The WeRelieve Team
The product received wasn’t the correct…
The product received wasn’t the correct size or color ordered. The shoes had a very strong chemical smell and certainly do nothing as advertised! Advertised 4-7 days shipping which is a complete lie, it took a month to get! Needless to say this company is out there selling garbage products from China! Buyer beware!
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry to hear about the incorrect size and color, the odor issue, and the shipping delay. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number and photos so we can review your case and arrange a replacement or refund for you as quickly as possible.
— The WeRelieve Team
DISHONEST & MISLEADING COMPANY
Website lists 24/7 customer service - I went days without a response. Website lists 4-7 days, it took almost a month and this was weeks *after* their representative informed me the order was expedited and ASSURED me it would arrive within the week. This is their original deceit; HOW CAN AN ITEM ARRIVE IN 4-7 DAYS BEING SHIPPED FROM MAINLAND CHINA. There were constantly shifting delivery dates and the entire process was dishonest. There MUST be better options available. Now I’m left to “hope” for a refund after (for weeks) I repeatedly requested the order be canceled. They should email a shipping label and refund upon transit but considering my experience thus far, I’m sure this won’t be the case.
*** UPDATE***
Despite the reply from WeRelieve asking to contact them directly for an expedited refund, etc. - this again was completely dishonest. They emailed saying it was against company policy to deviate their refund process whatsoever and I would need to pay for return shipping. Additionally, Trustpilot lists that companies can’t offer to incentivize anything to remove a negative review - this is exactly what WeRelieve emailed me privately to do. Again, this company’s dishonesty is on full display if you read their insincere public response compared to what has been communicated in private. WeRelieve has demonstrated that while they are easily able to deviate from their advertised policies and are willing to offer repeatedly inaccurate to their customers - they will not deviate whatsoever from their stated policies in order to make up for their mistakes, which seems to be incredibly hypocritical and demonstrates the extent customers are valued.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re truly sorry for the delays and inconsistent communication you experienced — that’s not the standard we aim to provide. We understand how frustrating shifting delivery timelines and unanswered messages can be, and we apologize for the inconvenience this caused.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can urgently review your cancellation and refund request and assist you directly.
Thank you for sharing your feedback — we’re committed to improving.
— The WeRelieve Team
WeRelieve Air Cushion Orthopedic Shoes
Ordered on 12/04/25. Came on 12/23/25. Wrong style and wrong color. Size was correct, so I give them one star. Do not order from this company!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry for the mistake with the style and color — that’s certainly not the experience we want for our customers. Thank you for acknowledging the correct sizing, and we’d really like the chance to fix the rest.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number and photos so we can arrange the correct replacement or a refund for you.
— The WeRelieve Team
Really happy with posture corrector
Really happy with posture corrector. Would be 5 stars but the size chart doesn’t seem to work. Ordered Large, then XL, then XXL to get correct fit. Company did work with me in getting correct fit.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Thank you so much for your feedback! We’re really happy to hear that you’re enjoying the posture corrector, and we appreciate you sharing your experience with sizing. We know how important the right fit is, and your input helps us improve our size charts for future customers.
We’re glad our team was able to work with you to find the correct fit, and we truly appreciate your patience and support!
— The WeRelieve Team
I ordered some snow boots on 23rd…
I ordered some snow boots on 23rd November for a holiday. The company advertised delivery within 4-7 days. The boots arrived on 11th December, long after I had returned from the holiday and after me sending emails enquiring why the boots had been sent from China to the UK and then returned to the airline. To add to the frustration the boots are the wrong size and I am not going to pay the international shipping cost to return them. What a waste of money and time! I would never recommend this company.
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry for the delivery delay and the sizing issue — we understand how disappointing this must have been, especially with your holiday timing. That’s not the experience we want for our customers.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can review your case and work toward a fair solution for you.
Thank you for sharing your feedback — we’re committed to improving.
— The WeRelieve Team
Everything went good
Everything went good. I received an in-house credit for an item I purchased that wasn't to my requirements. The order arrived in time mentioned. Good product.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Thank you for sharing your experience! We’re glad to hear everything went smoothly, your order arrived on time, and that the in-house credit solution worked well for you. It’s great to know you’re happy with the product too.
We truly appreciate your support and feedback — thank you for choosing WeRelieve!
— The WeRelieve Team
Customer Service Horrible
Customer service is horrible and will not respond when asking for tracking information.
I have attempted to contact you via email and calling your listed phone number with no success. How can I find out tracking or I request a refund
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry for the lack of communication — you should always receive timely updates, including tracking information. Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can look into this immediately and provide your tracking details.
We appreciate your patience, and we’re here to make this right.
— The WeRelieve Team
Bad company bad business
I purchased knee support that never arrived. Please do not order from them anything they are a scam !!!
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry to hear you haven’t received your knee support. That’s absolutely not the experience we want for our customers. Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can immediately check the shipment status and arrange a replacement or refund for you.
We appreciate you bringing this to our attention — we’re here to help make this right.
— The WeRelieve Team
I purchased a pair of orthopaedic boots…
I purchased a pair of orthopaedic boots to support my recovery post and ankle fracture.i got no e mail of confirmation of the order and no identifying receipt number.
They arrives after12 working days.
I received NO e mails at all.
No receipt.
These are very poor materials. They seem to have plastic sole and edging. No good grips to speak of and are way too narrow for my swollen foot.
My e mails to the company have been erratically replied to with instructions to return the boots to a Canadian address. They still haven't supplied an invoice number!!!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re sorry to hear about your experience and appreciate you sharing your concerns. Some of our products are fulfilled from international warehouses to maintain stock availability, but we understand how this can be frustrating when shipping expectations aren’t met. We do offer returns and exchanges, and we’re always happy to assist customers directly with any sizing or product issues.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can review your case and provide the best possible solution.
We value your feedback and are committed to improving our service.
— The WeRelieve Team
I purchased a shoulder brace for my daughter
I purchased a shoulder brace for my daughter. She received it and immediately put it on to try it out. She wishes that she could have gotten a brace like it right after her rotator cuff surgery. As it was, she was only given an "arm sling" which wasn't enough support to keep her arm immobile. I was actually trying to find a brace with magnets sewn in, but none were available. What I did order is working.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Thank you so much for sharing this wonderful feedback! We’re truly glad to hear that the shoulder brace is helping your daughter and providing the support she needs. It means a lot to us to know that the product is making a real difference in her comfort and mobility.
If you ever need help choosing any additional support items, feel free to reach out — we’re always here to assist.
Thank you again for choosing WeRelieve! 💙
— The WeRelieve Team
This is a scam company
This is a scam company. They say that they have warehouses in UK but thats a lie. They ship from China and when they say 4-7 days they are lying.
Another issue is that they say in the website that you can return if size is wrong. What they don’t say is that you have to pay for international postage, so basically when I get my item if I have any issues, it will be too expensive to return.
The reason I bought it was because they appear in the google search for shopping, and the reviews were great. What I didn’t notice was those reviews were from their website and obviously they are fake: the reviews in trustpilot shows how scummy they are as a company!
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re sorry to hear about your experience and appreciate you sharing your concerns. Some of our products are fulfilled from international warehouses to maintain stock availability, but we understand how this can be frustrating when shipping expectations aren’t met. We do offer returns and exchanges, and we’re always happy to assist customers directly with any sizing or product issues.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can review your case and provide the best possible solution.
We value your feedback and are committed to improving our service.
— The WeRelieve Team
No customer service
I got the shoes back in October. The bottoms of them are plastic that I immediately slipped in. They were too big. I wrote them October 14th October 15th November 17th November 19th. I've called them twice to ask them where I send the shoes for a refund. No response. Terrible customer service
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry to hear about your experience and the trouble reaching us. That’s not the level of service we want for our customers. The sizing and sole issue you mentioned should have been resolved much sooner, and we apologize for the delay.
Please contact us again with your order number at support@werelieve.com
or call +1 (302) 665-3569 so we can provide the correct return instructions and assist you with your refund as a priority.
Thank you for your patience — we’re here to make this right.
— The WeRelieve Team
Unacceptable
Ordered shoes in UK size 6 on 22 October. Shipping time is advertised as 4-7 days but it took over 2 weeks to arrive from China. Upon receipt I advised the company that their sizing was way off - my daughter couldn't even get these on her dainty size 4.5 feet! I was told a new pair would be sent out and kindly asked for size 8 but have yet to hear anything further and now they want me to send the original shoes to Canada for INSPECTION prior to granting me a refund?? The cost of this is probably more than the value of the shoes! I feel so disappointed and stupid for buying from these people. Should've done more research...
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re truly sorry for the delays and sizing issues you experienced. That’s not the level of service we aim to provide. Some of our items ship from international warehouses, but we always want to ensure customers receive the correct size without unnecessary inconvenience.
Please reach out to us again at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can review your case, arrange the correct replacement, or find a simpler solution for your refund.
Thank you for your patience — we’re here to make this right.
— The WeRelieve Team
Disappointment in Customer Service present day 14 November
I ordered small size Compressed socks I waited a long time for these to be delivered when they arrived they were the large size so no good to me at all.
This was back in October, I am still waiting for a replacement pair. I asked for a refund and was told the socks were on the way to me.
I am still waiting!
Will never buy from them again - I did not realise that everything comes from China.
They give a London UK address which is useless in helping with your order.
The goods could be very good but the service and delivery are not. I would avoid this company unless you don't mind the long airline waiting periods
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry to hear about the mix-up with your order and the delay in receiving your replacement. That’s not the experience we want for our customers. Some of our items ship from international warehouses to ensure availability, but we always aim to deliver on time and provide accurate replacements.
Please reach out to us again at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can prioritize your case and send the correct size or process a refund for you.
Thank you for your patience — we’re here to make this right.
— The WeRelieve Team
Buyer Beware
I ordered a pair of shoes on Nov 1st. It is now Nov 13th and I still have not received them. I don't even have a tracking number yet. The website ensures 4-7 business day shipping time. I've sent an email to support for an inquiry 5 days ago, no response. What is going on???? Is this a legit company????
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re very sorry for the delay and lack of communication — that’s not the experience we want for our customers. Some orders may take a little longer to process during high-volume periods, but you should always receive a tracking number once the shipment is confirmed.
Please contact us again with your order number at support@werelieve.com
or call +1 (302) 665-3569 so we can immediately check the status of your package and provide your tracking information.
We appreciate your patience, and we’re here to make this right.
— The WeRelieve Team
Do not buy from this company - you cannot return
Do not buy from this company. There is no returns policy. If you need to return anything, it has to go back to Toronto and the cost of the courier is nearly as much as the product. I bought a posture corrector. it does not fit anywhere and all it does is push your body forward.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re really sorry to hear about your experience. We do have a return and exchange policy in place, and we’re happy to assist with sizing or fit issues to make sure you’re satisfied.
Please reach out to us at support@werelieve.com
or call +1 (302) 665-3569 with your order details so we can review your case and find the best solution for you.
Thank you for bringing this to our attention — we’re here to help.
Walk away from this company
Remarkably poor customer experience from beginning to end. Rip-off merchants basically. Company claim on their website to have premises in the UK from which they can guarantee delivery in 4-7 days. Reality was a delivery from China which took 15 days. Packaging was just a plastic wrapper, torn by the time it had arrived. Delivery company clearly keen to maintain a consistent approach: when no one was home, they simply dumped the package on our doorstep. Shoes themselves look cheap and shoddy, not worth the "discounted" price never mind the "full" price.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von trywerelieve.com
Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Some of our products are shipped from international warehouses to ensure availability, though we always aim to meet delivery estimates and quality standards.
Please contact us at support@werelieve.com
or call +1 (302) 665-3569 with your order number so we can help make this right.
— The WeRelieve Team
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