troocost.com Bewertungen 640

Troo have been a breath of fresh air compared to previous brokers we have used for our commercial venue! Amar has gone above and beyond in helping us out with some long standing issues with our energy provider. Would highly recommend as the customer service is great!

Beverly has been great in supporting us with our query.

This company has been brilliant from day one especially Lisa Snowball who we have been dealing with directly
She is a credit to the company courteous polite and professional nothing too much trouble
I would 100% recommend this company to anyone looking to save money on their business energy bills
Thank you Lisa

Amazing service from Sonnie Terry, start to finish again, always here at the drop of a hat when we need her sorted all our, contracts, supplier issues, phone calls and questions for our Gas, Electric and water so helpful!

We had an issue with supplier - Lisa Snowball went above and beyond to get the issue solved.

Lisa has been fantastic, if there is ever a query she is there sorting it out immediately.

Being able to speak with Bev was a god send. Efficient and very friendly

Beverly Unwin has supported us throughout the last 9 months with an ongoing meter query. She has been nothing but fantastic and is very much appreciated. Nothing was to much trouble. Thank you.

Ease of use and clarity, quick to answer any queries

I'mhappy the way that i have been treated at troo, even though my complaint is with YGP, the support i have received from troo has been great, i would like to thank Peter, Beverly and Shannon for all their help

Beverley Unwin is always very helpful and always keeps you updated.

I signed up with Troo to get all of our utilities in one place to be renewed at one time only. the first 2 batches went through reasonably smoothly but the last one seemed to have been lost in the ether. The bills weren't on the portal for the supplier and I had not received paper bills so assumed that we were not being billed. I contacted Troo and Lisa Snowball dealt with my query with no fuss and got the bills emailed over to me and got the billing sorted on the Portal. Great service with no stress.

Had the pleasure of dealing with Rachel Finnigan with recent issues with my supplier! The support provided was excellent and helped me through the whole situation with guidance and even stepping in to back me up with my concerns.

Fantastic brokers, I'm really impressed with the level of support received! Dealt with a tough situation with fast replies in minutes not days! Fast efficient contact and assurance, far cry from other brokers who are so pushy with sales and disappear as soon as the contract is signed.

So personal thank you to Rachel and all the team! Highly recommend.

I have been dealing with Lisa Snowball, who has been very helpful with setting up our utility account and following up on issues with the new provider. Acting as a perfect intermediary. Many thanks

Lisa was really helpful and actioned any issues raised without any delay. She helped our organisation to reclaim our VAT entitlement - as a charity - we should be exempt of VAT and this will be backdated - so very well done

Shannon was assigned the task of liaising with Smartest Energy to ascertain why we were informed that our supply could not be moved to another provider; due to us having re-signed a contract which we did not do. Shannon persisted with the issue & kept me informed at regular intervals, the process took several weeks, but I was assured that she would find a solution. Smartest admitted that it was an error on their part & allowed our contract to be terminated & moved to Yu Energy. Shannon provided great service & is the ideal person to have at your side during a dispute as she doesn't give up or fail to provide information even when progress is slow. Excellent service throughout, thank you :)

Great Customer Service.
Had a problem with bills (nothing to do with Troo) but with the supplier and Kym Thorby helped with it all.
Chasing the supplier and getting a result.

I was wary about using another consultancy after being ripped off by the last one, left us in a huge mess. As soon as Sonnie Terry visited us it was completely different she explained what had happened to prices the last few years, made it so easy for us to understand and got us a wonderful quote saved us on both gas and electric, constantly at the other end of the phone for us, very helpful. She Went through everything in detail and will now be managing the account for us which is a huge benefit knowing I don’t have to speak to a supplier again I was wasting more time on the phone to different departments that I spent running my business!! Definitely Would recommend

Sonnie Terry has been absolutely brilliant across all our sites, very helpful and super fast with all emails and calls, Thankyou

I had a bad experience dealing with the customer service team at YGP and felt I was getting nowhere. Shannon Middleton offered to help and resolved the matter for us within days. It was such a great help, I had already spent over a month, calling / emailing YGP on a weekly basis, each time speaking to a different member of the team and never moving forward with our query, which was to regain access to our online portal, which we had been removed from.
Thanks again Shannon for all your help :-)
Stephanie Richards (RSPCA Coventry & District Branch)