Trying to get a spare for my Ford Eco Sport(does not supply one) and after a couple of disappointments I came across Charles Trent. I spoke to Mark Farrer who was very helpful and found me the correct... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bought a car at their auction. I was on holiday at time and tried to pay by credit card but they don't accept cards anymore. I emailed them immediately and said im back on Saturday and I can transfer... Mehr ansehen
Bought a rear climate control digital panel for an L405 Range Rover. Part was exactly as described, in perfect condition and works perfectly. A big saving over a brand new part. Arrived really quickly... Mehr ansehen
Came to collect my van, told couldn’t remove vehicle because needed a smaller loader accessible issue. Driver moaning not helpful. Ok reschedule couple days later. Same size transporter arrived driver... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Schrotthändler
- auch in
- Auto-Auktion
- Gebrauchtreifenhandel
- Gebrauchtwagenhändler
- Geschäft für gebrauchte Autoteile
- Markt für Autoteile
Vom Unternehmen geschrieben
We are a 4th generation family run company with over 95 years of industry leading experience. Here at Charles Trent we specialise in all things vehicle recycling and help you get the best price for your scrap, MOT failure or otherwise end of life vehicle. In addition to our vehicle disposal service we have thousands of low cost parts available for almost any vehicle, boxed and ready to go. Choosing us can help you save up to 90% vs new! Our on site wheel and tyre department has quality part worn tyres from £10, new tyres, batteries, alloy wheels and a host of other wheel accessories. If you are a trader looking to purchase salvage vehicles we auction 100+ vehicles weekly through our online auction platform. If you are looking for more information related to any of these services visit our website or head in and speak to our team who will be more than happy to help.
Kontaktinformationen
Charles Trent Ltd, Trent House, 8 St Georges Avenue, Parkstone, BH12 4ND, Poole, Vereinigtes Königreich
- 01202 744194
- aftersales@trents.co.uk
- www.trents.co.uk
2.7
Mangelhaft
271 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Not great at customer service or…
Not great at customer service or shipping on time twice now I have ordered with next day delivery and both times they haven't dispatched the items on time ordered a battery on the 1/11/22 for delivery on the 2nd but never arrived so phoned on the 3rd and was told he would look into it and get back to me never replied so phoned again on the 4th to be told sorry the order was missed and it would be dispatched on Friday the 4th would be delivered on Tuesday bit suspicions for a next day service the was sent tracking number only to find out it still didn't get sent until Monday then to top it all off on the Tuesday the courier has now delayed the delivery for some reason not happy now over a week for a next day delivery absolute joke
8. November 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Hi Ashley, I am sorry to see that you have only given a 2 star review and that your experience has not been what it is should be. At Charles Trents we strive to make sure that all the parts are sent out on time and every customer recieves the best customer experience possible. I will look into your situation to see where in the process it fell down, to ensure this is not repeated. I can only apologise for experience that you have gone through.
Easy way to buy parts.(Superb)
It was easy a wee phone call and all was good.Reg no and part was confirmed.CHARLES TRENT were superb.No long waits on hold just someone who knew what to do.Great experience indeed.Well Done.👏
31. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Hi Jack, Thank you very much for the 5 star review, and to read that your experience with us was very positive ! Thanks
DONT BUY HERE FROM THESE CONMEN
DONT BUY HERE FROM THESE CONMEN
DisHonest, Sells parts that dont work, Denies receiving the part back even though I have photos from Parcleforce,
Refuses to give £600 refund for faulty parts that dont work
what a complete con of a breakers yard
Just WAIT and see .................................
STAY AWAY
4. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Good morning Guru Vibe
I am sorry to see that you have given Charles Trent a one star and a negative review. I am very keen to learn more regarding your experience with us, so I can fully investigate the matter. Please can I ask for you to provide further details ie your name and address, an invoice or work order number, I look forward to hearing from you. Kind regards
The All team at Charles Trent.My first…
The All team at Charles Trent.My first time using then and it was the perfect experience.
You simply fill out the form of what part you need and then sit back and wait. To my delight, the part was found. I purchased it and the invoice was sent promptly. Very simple, effortless and much better value for money than buying a new part.
I wouldn't hesitate to use Charles Trent again, highly recommended. Excellent to deal with, and a very helpful staff to have at your garage. Many thanks, Mr Robert Parker.
10. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Morning Jean. Thank you very much for the 5 Star rating that you have given us and very happy to read that we were easy to deal with, value for money and you received great customer service from Robert.
Broken Part
Bought a part and collected it, just a shame the part was broken Robert Parker was great during the buying process as was Stefan & Emma who processed the refund straight away.
5. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Afternoon Nathan, Thank you for the review. I am sorry that the part you received was broken, we make every effort to ensure this doesn't happen, however glad that the process you received to obtain your refund was prompt.
Great service
Great service , friendly staff , delivered on time. Matt dealt with my order , Overall 10 out of 10
4. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Afternoon Tina, Thank you for the 5 star review and glad your received a great service from Matt !
Matt was very helpful with the part I…
Matt was very helpful with the part I needed at a very good price and is delivering it direct to the garage for installation.
Thanks Matt
28. September 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Afternoon Ralph, Very happy to read that you were happy with the price and the customer service you received from Matt. Thank you for the 5 Star review !
Very easy to find what i was after
I spoke to a person call Rob, he was very friendly and helpful, and found exactly what i was after.
22. September 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Afternoon Kirstie, Thank you for the 5 Star review ! Happy to see you received great customer service from Rob.
Excellent service
Matt was very helpful and found exactly the part I needed at a very good price and is delivering it direct to the garage for installation. Part also had 12 month warranty.
14. September 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Afternoon Dorset Customer. Thats great to hear that Matt was helpful and you got your part at a good price ! Thank you for using Charles Trent.
Great service & Polite!
I ordered my part with great ease and efficiency. Matt very kindly ensured I was ordering the correct part and he was extremely patient! Great service from staff who are very happy to help. Very polite too!
12. September 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Hi Ruth, I'm very happy to hear that you received a great service from Matt !
Didn't collect car after waiting in for two days... and then cancelled!
Very annoying - the people I dealt with don't know what they are doing or the advice they are giving as i've been messed around for two weeks now. I initially arranged for a car to be collected - gave full details and explained I would have to stay in for it as I worked over an hour away, done online with a followup phone call to confirm things - I was called on the day of the 1st arranged collection and told they couldn't come and it would be rearranged, which I did. I then stayed in on the second arranged day (today) and was just called at 2pm and told they aren't coming today or at all. Apparently - I should have been told, their truck is bigger/longer than a double decker bus and it won't fit down my road - so they have cancelled it altogether. We have 8 wheeled lorries drive down this road filled with aggregate - they dont seem to find it difficult. To add insult to injury - I was also told I didn't actually have to wait in anyway as they do a 'pick up without you there' anyway - apparently the person who initially took the call should have told me that nugget of information - it would have been useful to drop in whilst I was explaining the difficulty of getting back to be here when the driver arrived - so It would be easier if I just stayed at home that day. A total waste of two weeks of organising and two days of waiting in - I was using this 'national company' as I thought they would be reliable... well, not for me!
7. September 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Morning Ben, I am sorry to read that your experience with Charles Trent did not match upto our normal high level of service. I am very keen to gain more information from you, so I can fully investigate your experience you received. Please can you provide any reference numbers you would have received or your address or car registration number, I can then look into this further. Kind regards.
very helpful and patient staff with…
very helpful and patient staff with great customer experience
20. August 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Trevor so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great service
Steve was great very friendly and patient
Did help alot great service thank you so much
Alzajil Caro
15. August 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Morning Alzajil, Thats great to hear that you recieved a great service. Thank you for using Charles Trent.
Absolutely fantastic service
Absolutely fantastic service. On time payment within 2 hours. Will definitely use again and highly recommend. Thanks so much
11. August 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Sarah so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great experience with the parts…
Great experience with the parts guys.always very helpful and very professional.
9. August 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Chris so much for your 5-star review! We will share this with the sales team to let them know to keep up the amazing work.
I had mark Acourt on the phone
I had mark Acourt on the phone, he was very professional and answered all my questions. Thank you again for your help
29. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Darren so much for your 5-star review! We will share this with Mark A to let him know to keep up the amazing work.
Good company with responsible staff…
Good company with responsible staff members.
21. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Pritam so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Avoid at all costs!!!!
Avoid at all costs!!!!
If I could, I would give 0 stars.
Messed my order up at the beginning. If I hadn’t have chased it up I would have still been waiting for the item to be dispatched. They were quick enough to take my money…..
Ordered a gear box after I was told it would fit my car. It didn’t. Was told that this was my fault, and that it was an “incorrect purchase”.
THEY DO NOT OFFER FREE RETURNS EVEN THOUGH THIS IS STATED ON THEIR WEBSITE.
Had to pay another £30 for a courier to return the gearbox.
They take another 20% off as a restocking charge so I’m now a further £84 out of pocket. A lot of money considering I’m a student!!!!
Don’t waste your time trying to contact customer services because you’ll be waiting hours on hold.
Avoid this company.
11. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you for taking the time and leaving us a review. I could no find any evidence that you checked the part for fitment with a member of the team. As stated on the website the search display only filters the parts to help you. These are to be used as a guide if you were not sure then further checks needed to be made. You mentioned that your garage told you it was the wrong part so this could of been clearly checked before purchase was made.
We do not offer free returns on the website. If the part was supplied in error we would facilitate the return for you. If a customer has incorrectly purchased the part or changed their minds it is up to the customer to return it. In this case it was a gearbox which we helped you return. We also lost out on this as we had to pay the initial postage that we do not get back.
In our terms and conditions it clearly states that there is a restocking charge for items correctly supplied.
When you rang to tell us you purchased the wrong part you were put through to our customer services team who were busy at the time and put on hold for a couple minutes until they were free to deal with your matter. Not hours as you have stated.
As people can see from our other reviews we are always here to help the customer from beginning to end.
Very helpful in aquiring part i needed…
Very helpful in aquiring part i needed & very quick service.
11. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Steven so much for your 5-star review! We will share this with the sales team to let them know to keep up the amazing work.
A great service
I used this company to find a part for our 04 astra,which was Discontinued.
I rang the Poole office and they found the part in the other yard. Which I got posted to we in under 4 days
8. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Charles Trent
Thank you Danielle so much for your 5-star review! We will share this with the sales team to let them know to keep up the amazing work.
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