Titanic Hotel Liverpool Bewertungen 

This used to be our favourite hotel but the past few times here we have experienced problems with the bar. This is an Issue we are taking further. The deputy manager last night had a much better attitude to us than the one this morning. The receptionist we felt was rude. I don’t even think they fully understood our complaint and a free bottle of wine felt like a “shut me up”. Not sure we will be back which is sad as we love the actual hotel and rooms. For people who are diabetic watch out with the tonic water as they tell you it’s slimline when it’s far from it (20g carbs) so it could have serious detrimental effects on your blood sugars! We are taking up the false information with Trading Standards. A higher level of training is so needed for staff! It’s not the bar staff’s fault although we as nutritionists feel there should be more awareness of the consequences of high carbohydrate food and drink!

The heating in our room wasn’t working and the staff couldn’t have cared less. We hung around in the lobby, at additional cost for drinks, following different settings having been inputted by staff, only to have to complain a further 2 times. An oiled filled radiator was eventually provided, which was more of a gesture than a solution, as it was totally inadequate to fill the huge space from such a low temperature. This certainly was not the kid free night of luxury we expected for a £275 1-night stay. Additionally, I was informed by front desk staff, that I couldn’t make an official complaint, as I’d booked through booking.com, which was obviously a brush off too. Very poor around unfortunately.

The rooms in this place of spectacular high ceilings with a rustic look.

It's great for couples as they have no child policy however I would love to take my boy there one day.

Absolutly fantastic hotel, a real experience coupled with great comfort.
The concierge team couldn’t do enough for us , superb service from Davey who went over and above to ensure smooth arrangements (also Jon). Along with a fabulous resident taxi driver Johnny who was also so helpful and genuine. Check in team got us into one room early which was greatly appreciated.

Hotel public areas and rooms are really nice and spacious. Reception staff and maids were also very friendly and helpful.
So now the negative. We booked a 3 course meal for our stay which was atrocious. Waited 30mins for our server who did not have a clue to take our order then 20 mins for some hummus and a further 35mins for 2 cold starters to arrive after I chased them. Following another 30min wait for the main courses which I again had to chase my steak arrived which I ordered a medium cooked rump, a horrible piece of joint end arrived which was cooked rare and not rested, when I tried to cut with a steak knife I could not get thru it due to the amount of tendons ! I sent it back and asked for a proper piece of rump cooked as I had ordered and properly rested. The manageress came over and asked why I sent it back as there was nothing wrong with it !!!! If she honestly thought this then she is in the wrong career as she obviously does not know what she is talking about. She continued to try and defend what had been served and I asked again that they cook me what I had ordered. I waited another 30mins without it arriving at which point my partner had finished her main course so I went over and cancelled the steak and complained to her once more and then the hotel duty manager.
Now the real insult. We again complained about the meal the following morning at checkout to be told that the duty manager had made a note and refunded the meal which we were expecting the whole lot and today got refunded £30 for the steak !!!!
This is appalling and simply not good enough, we will not be going back and will ensure all our friends and relatives do not. Shocking !

Booked the superior dockside room for my Mother's 60th Birthday in October 2024. She had the best time and said the room is absolutely amazing! More like an apartment of your own rather than a suite, it is that big!
She said the food was outstanding and the staff could not do enough to please the guests. They even left out some cakes with Happy 60th decorations on the plate in the room. I want to thank everyone at the Titanic Hotel Liverpool for making her big occasion extra special.

I was the Celebrant for a wonderful wedding at The Titanic in August 2024 and I was astounded at the wonderful welcome and service of the staff who were looking after the couple. The staff were incredibly warm but so professional and dedicated to making it a perfect day. I had a gorgeous cappuccino and shortbread brought to me as I set my bits up. Thank you for having me and providing a beautiful venue for our couple! I will highly recommend you as a wedding venue to other couples! Una Haslinger, The Joy Celebrant

Lovely afternoon tea today. Staff accommodating and welcoming but not overly attentive. Lovely venue. No issues with one of our party having a nut allergy and one being vegetarian.. afternoon tea delivered on separate stands for these two diners with no fuss at all. The nut allergy sufferer was especially pleased as most places will not cater afternoon tea for them. Reasonable prices . Didn’t stay over but would definitely consider in future.

We’ve just arrived at the titanic hotel for my husbands birthday to find they had upgraded our standard room to a superior dockside room - such a lovely surprise !! The room is amazing!! Couldn’t ask for a better service there was even a birthday card in the room - impressive hotel will definitely come back again

I would never stay here again ! Found all hairs in the room disgustingly untidy! That spa was not the best ! They also rob your money very over priced !

My husband booked to stay here for my 50th Birthday.
Upon arrival the reception staff where very helpful, they gave us a complimentary upgrade to a supreme suite dock view. The room was beautiful. We booked for bed, breakfast and evening meals for 2 nights. The event meals where lovely and cooked to perfection. The staff where fabulous. We where served by Dec both evenings and he was very helpful and attentive.
The only downside side was breakfast first morning where we where seated to a dirty table, serving staff asked I'd we wanted tea of coffee we asked for one coffee, it was never brought over, we asked another member it never came. We asked the original member who was quite abrupt and said he'd asked us 3 times we said no, we never went wanted a coffee. He said they're busy. He eventually apologised. That was the only downside.
Overall it's a beautiful hotel and we would definitely stay again.
It's a bit of a trek to the town centre but worth it as it ls a lovely hotel.

Have visited this hotel several times staff are very very bad at customer service. Food is below average car park is a complete rip-off!! I have left several Messages with the General manager Brian Connor literally have had no correspondence. Nobody really cares about the customer. All they care about. Is there money probably the worst hotel I’ve ever been to in my whole life. Everybody included. The general manager needs severe training immediately it was like the Colonel Gaddafi school of customer service. Furthermore, it’s overcharged for that type of hotel. Everybody seems too busy to serve you especially when you’re paying London prices for basic food.

Spoke to the duty manager Neil Mcgorry once again, very poor customer service skills shocked to see he is actually a duty manager. once again left him three messages no response back then you wonder why they’re complaining that nobody is coming back to the hotel.

Staff were all really friendly and accommodating.

Mahmud deserves special mention he was exceptionally professional, friendly and a great concierge host.

Arrived at the titanic hotel at 14:50.I was informed that check in is not possible until 1500.I requested to check in with the paperwork then when room was ready we could go up.I was informed that this was not possible.We went off then came back later and joined the queue.The fridge in the room is out of order.We went down to restaurant at around 1900 to have a meal,we were informed it would be 2100 before a table would be available.We had the bar food which was very good.We ordered a drink but after 25 minutes wait we just cancelled. Think the barman had a big list of cocktails to get out.The staff are really nice very friendly.The experience so far though has not been great,don't think we will be returning

lovely rooms, amazing staff, great breakfast, love this hotel and will go again

Very disappointed with venue and service when attending a function recently. Air conditioning very cold, several of us complained only to be told central a/c temp could not be adjusted. Poor planning and use of space, we kept being herded from one area to another while tables and chairs were moved about. Initial drinks in a very crowded lobby area, no seating, then went to another room with rows of seating for wedding service, where those of us at the rear of the room could not see or hear anything of the service, which was very disappointing as that was main part of the event. Chilly breeze coming through curtains. Then stood around in lobby area again for an hour while rows of chairs moved and dining area set up. After meal, made to get up and move once more while staff cleared tables, moved tables and chairs (again!) and installed stage and dance floor. Why couldn't tables, chairs, stage and dance floor be set up from the start, instead of making us all get off our chairs to go outside onto very chilly terrace, and to stand around for over an hour? Why no seating on terrace or in lobby/drinks area? In all, we were made to stand for over an hour on 3 occasions, in areas with no seating and only a couple of tables for drinks. At least 60 of the 180 or so guests were in late 60s or older, why was no seating provided? We ended up leaving early as feet hurt, tired from standing for such long periods, and very cold in spite of wearing 2 cardigans. Food also very mediocre. Meat had large pieces of inedible fat, served with mashed potato and no vegetables. Vegetarian meal comprised rice, tomato sauce and 3 tiny pieces of courgette. Decor very drab: grey carpet, grey walls, black ceiling, white curtains. Didn't feel suitable for a celebration, felt more appropriate for a wake. I will definitely not be recommending this hotel as a wedding venue.

Spa was unbelievable, staff were very friendly and nice, atmosphere was boss, would recommend.

The Hotel needs a new General Manager , Most staff not really interested in there customers and make you feel as if they are doing you a favour Bar staff Didn’t even know how to make a pimms ,lovely big room as they all are but needs a good clean , Buffet breakfast ok and the staff here are more attentive than rest of staff , I certainly won’t be returning , Menu overpriced , Room service £5 surcharge ,The spa is run separately so it £20 per person for 2 hours , Car Park £8 a day but if you leave the car park it’s another £8 😡Be warned don’t waste your money , The Hilton in Liverpool is better located and different class

It wasn’t extremely overpriced until the £20 charge to use the pool for 20 mins. A huge huge huge thank you to Michael in the restaurant who was amazing. Michael managed to convince me to leave another star. So parked the car and then decided to pop to shop only to find out you have to pay parking twice £8 for exit then another £8 for exit again. What an absolute shame your prices are unrealistic.

Hotel standards have dropped hugely
Even as a resident you have to book to use pool and pay for as well. (pool also was dirty spent ages trying to get towels etc)
pub meal at restaurant prices and didn't even come as described.
I complained about service and fact i paid for something i didnt get.
My mails have gone unanswered
Advice is stay in a hotel nearer town at half the price with better service,