Great Customer Service
I picked up my rental car on Monday August 31, 2026 at Hobby Airport in Houston TX and received some of the best customer service from Tamica and Ken. Ken started assisting me with my car rental, he was very friendly and polite. He was having a slight issue with seeing his screen he shared with me that his dog ate his glasses. My reservation was for a full size car but when I received the car, it was an SUV. When I came back in, Ken was assisting another customer. Tamica aka Smooth as Silk assisted me, I advised her what happened, she apologized and advised me at the moment there wasn’t any Full size cars available, but offered me to wait. As I was waiting i observed how she was assisting other customers her upselling was so smooth once she was done, I asked for the manager. I advised Mr. Steve on what an excellent job both Smooth as Silk Tamica and Ken was doing! I will definitely rent from Thrifty again as long as Tamica and Ken is employed there.
