The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Mehr ansehen
Unternehmen hat geantwortet
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Mehr ansehen
Unternehmen hat geantwortet
Ordered a Mattress via B+Q on the 1st September 2026 it stated next day delivery from this company, Got an email from DHL stating they have it on the 2nd September and expected delivery 3rd Septem... Mehr ansehen
Had a problem with one mattress not delivered when it should have been…..ordered via the range got in touch with them eventually……wasn’t bothered just kept saying would hear from them in a few days! T... Mehr ansehen
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Royds House, Royds Mill, WF5 9YA, Ossett, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible experience!!
I bought a mattress through Groupon sold by the sleep people limited When the mattress arrived, it was nothing like the description or photographs shown on your website. The item was advertised as approximately 23 cm in depth, yet the mattress I received measures only 16 cm. The quality is also extremely poor — it collapses to the floor as soon as someone lies on it, offering no proper support.
I immediately contacted Groupon customer support and submitted photographs showing both the incorrect depth and the collapsed mattress, but after more than two weeks, I still have not received a refund or confirmation that one is being processed.
All I have received is emails apologising but no money !
All I hope is that I don’t lose my money

Antwort von The Sleep People Limited
A very easy transaction and prompt response from their customer service team! Besides a very comfortable mattress which they expedited as delivery is usually 4-5 days. Thank you.
The main reason my experience was great, was that the mattress was actually the size I ordered (unlike the one I ordered from a different seller)! It was very reasonably priced, arrived quickly and my daughter finds it comfortable.
Had the correct size of mattress for my daybed, small European, a range of mattresses available, quick delivery, comfortable mattress. Good value for money
Simple and easy to order.
Items came within the stated time frame.
Easy to access online site, chose what I wanted & delivery was quick which was essential for me. Whole experience was positive from start to finish.
I'm absolutely disgusted by the customer service and way I was treated I wish I had seen the reviews on them before purchasing via bnq . I have had mattress 2 months which isn't long hardly slept on due to the springs hurting my back . I have 12 months warranty but yet even tho it's been 2 months I'm not allowed to return or get a refund. the staff n manager are so horrible and arrogant laughing at me on phone the emails are shocking I wouldn't recommend this company to anyone . now stuck with a mattress I can't use
The Sleep People didn't deliver my mattress when it was expected. The delivery company they use (DHL) completely screwed up and ruined the experience for me. Causing me immense stress. I appreciate delivery is technically out of a shop's hands but because firms no longer deliver their own goods, it's symptomatic of how UK brands are falling apart because of horrendous global courier services. Shame as it means I can't recommend them after my experience.

Antwort von The Sleep People Limited
Easy site to navigate, safely delivered and plenty of updates received.
Also great price and comfy mattress
ZERO STARS IF OPTION! AVOID AT ALL COSTS! Will tell you the mattress is coming but it will never turn up. After multiple phone calls still no mattress and just excuse after excuse and broken promises that it’s coming. As a business I do not know how they are still going after reading all the reviews this is happening to multiple people.

Antwort von The Sleep People Limited
We bought a mattress and i can say is really worth the price and the comphy. thanks
Handled a hiccup in delivery excellently. Great product which moulds to your shape perfectly.
still hasn’t arrive horrendous delivery. extremely unhappy.

Antwort von The Sleep People Limited
Great mattress had it a few days have a really good sleep very comfortable thanks
I am still waiting for delivery and all has gone very quiet. Why should. Have to download an app to check status. Very disappointed as I need this mattress, expected it to be here 2 weeks ago and paid for it immediately.

Antwort von The Sleep People Limited
UPDATE: Finally received my Double Mattress from these "Cowboy's) only to find a Chicken Bone inside the box!!! Absolutely disgusting!!!! NOT to mention the Mattress is NO WAY as described, it's NOT a"Memory Foam" mattress...
So soft (Not in a good way, as in a cheep and nasty way) this thing won't last 6months. AVOID AT ALL COSTS.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.