Thermae Bath Spa Bewertungen 

Like others I have been trying to use a gift voucher purchased in December 2019. Securing a booking is absolutely impossible!
The place used to be lovely but sounds as if it's gone downhill. Have asked for a refund. Not holding my breath.....

Think I’ve dodged a bullet here, been trying to book for weeks but no one picks up the phone and emails are ignored. Now having read the reviews I’m absolutely astounded it’s not been closed down!! A total disgrace

Absolutely disgraceful. There is no good customer service there.
Due to the messing around with the bookings and now telling me they cannot book me in for several months. I decided to get a refund. I informed them that I have recently change banks and give them the new details. They paid or try to pay into my old bank account and the bank have confirmed that no payment was made and if so would’ve been rejected. A month later someone from firm a bath spa informed me that I needed to wait 120 days for the finance team to look into this absolutely diabolical.However this may be a blessing since then a few people I know have been and was not impressed very dirty needs a good clean

Absolutely agree with all the bad reviews....Will never visit again, Absolute filthy rip off, everyone is telling the truth....its honestly the most disgusting place we've ever visited. Don't waste your money.

Absolutely disgustingly dirty. Don’t be tempted by the rooftop pool like I was, it’s black with dirt at the bottom!! The whole experience was horrific, from the spa experience, to the treatments. I booked it for my partners birthday, and walked out in absolute tears, I was so embarrassed about the cleanliness, and the level of professionalism in the treatments And staff. There was dirt and balls of dust larger than my hand in the changing room, which were especially vile. Obviously I complained, and was merely offered a free spa experience (no thank you) or a £30 refund, despite living 4 hours away!!! In total I spent £180. The cleanliness is naturally incredibly concerning due to current covid times. DONT waste your money!!! The place is falling apart. No lifts working, no hot water, no jacuzzi, and filthy. I will upload email evidence if need be. And photos of the filth. Terrible shame. Not to mention the awful customer service. It certainly will not be long until this place is closed down! I will upload evidence of the email and filth on another review platform!!

I have been trying to book the Therme Bath Spa since last year. Yes I know there has been a lock down, but when restrictions lifted I tried, to be told I couldn’t book and try November. But then try November and still can’t book. Then I try ringing a few days go and can’t get through due high call demand. So have emailed. Which responded 5-7 days. Getting frustrated my voucher runs out in June. Any advice Therme Bath Spa

Booked a visit in November 2020. It was cancelled due to the lockdown. I asked for a refund and was told it'll take 12 weeks to process! I was offered vouchers instead. I have since been unable to get hold of anyone to book a visit. For over a year when I phone I get to a voice message saying due to high call volumes they can't answer and then they hang up. Maybe they should get more staff if they have high call volumes! Or just refund me!

Not relaxing at all. Very stressful. Over crowded I was very excited to go but would not recommend this place at all. They’ve basically just packed as many people in as possible, it’s a Covid playground. The whole robe and flip flop thing is ridiculous I needed to bring in medical supplies but someone ended up taking my robe. Just all round crap experience.

I have to say I was initially quite excited for my trip here, but hadnt realised I'd booked to go to a brothel.
Hookers with old guys and openly talking about and entertaining their "clients" is not a great look.

I booked a twilight package thinking that may be a nice, chilled experience. It wasn't.
The pool was too busy. People have no idea or respect for personal space.
The food was awful. You get a choice of 4 meals - pork loin, salmon or a bacon and tomato pasta which I had. Cant comment on the others but the pasta was genuinely the worst I've ever tried to eat. We left and got some decent food at the pub down the road.

For a place that's supposed to relax you, this was certainly not the feeling I came away with. Would not recommend.
This isn't a spa - it's a novelty tourist trap.

I just visited the spa last week (Oct 2021) and have previously visited multiple times before (last time April 2017). I am so disappointed. I previously recommended the spa to everyone I knew. Now I would say its not worth it. In 2017 I paid £36 for 4 hours, and it was just perfection- so relaxing, pristine... genuinely good for the mind and body. This time we each paid £37 for 2 hours. The booking system was crazy- you can only book over the phone, but no one answers, so I emailed, and got an email over a week later. I was told over the phone that the 2 hours did not include time to get changed (but we had an addition 20 minutes at each end for that) or time in the cafe - i.e. you get the full 2 hours in the spa. When we arrived (20 mins before our session to allow for getting changed), the reception was empty, but we were told we could not enter yet and to come back in 10 mins. We returned 10 minutes later and reception was rammed and we had to queue outside, despite having our booking. At this point we were told we only had 10 mins to get changed at the end of our session, plus time in the cafe was included in our spa time. There were three of us- all of us had problem with our robes - one had a used plaster in the pocket, one had two broken belt loops and the other had torn seems in both pockets at the bottom- i.e. no pockets. Getting changed was chaos: no free changing rooms, then it was a nightmare trying to get lockers. We ended up sharing a locker between the three of us, before queuing to use the loos (they were all queuing, even the ones on the next floor up from the entrance). We decided to head up to the rooftop pool first, to find it was packed: there was no space around the edge, and the edges under the water looked grimy. We then went to the sauna and steam rooms. Most of these were too full to get into, and when we did it still felt like there were too many people in there- sitting closer to people than we would have liked, and also they were just very loud with everyone's conversations. The indoor pool was the same story. Could barely get into the pool, and the lazy river wasn't working. The jacuzzi was working, but it was too busy to get in. Yes the water is nice, and yes its pretty. But the whole experience was rushed, loud and crowded. Not relaxing at all and I could not recommend anyone visit until improvements are made. It felt like a public swimming pool, and in fact, my local pool is cleaner and more relaxing and less crowded. The lifts were also out of order when we visited. So disappointing. I felt embarrassed that I had recommended it to my two friends (who hadn't been before and we hadn't seen each other since 2019 due to covid), as our post-covid reunion. We all travelled - from Norwich, Oxford and Bristol. Very disappointing and not worth the money.

Avoid. Management are pretty awful. Witnessed sick on the side of the pool and it wasn’t cleaned for hours. COVID rules not being followed

Tried to book for the Spa and no answer on the phone. Just rings and rings and rings.......emailed them and they tell you to phone as they are really busy. They told me in the email that they had a space for when we requested but I would need to phone to book. Again, no answer. Emailed again and told to phone as they no longer have that availability! Ridiculous service

Not worth it, it’s very overpriced. Over crowded. Covid restriction measures are not followed. Lift was not working. Also, For people who likes taking picture, there will be no phones allowed anywhere so you won’t even take any pictures on the rooftop, even if its just the building or a selfie. Staff was rude when me and my bf was taking a selfie and the background was the clouds.

Poor service! The phone is never answered and they claim they are so busy but have been trying to call for 3 months now!!!! So annoyed!!!!

The Spa is clean, staff are friendly and helpful. The bamboo massage was professional, but not the best massage I've had.
The rooftop pool was good, but again missed that special touch; views were amazing.
The saunas were good... But as people have written overall it did feel overcrowded. I would have expected the Spa to have a set a (lower than pre covid) limit for the day. It felt abit like a school swimming trip on ocassions.

Very over crowded changing areas. . Unpleasant staff. The pools are basically Covid soup with way too many people. Nowhere to sit and relax. No phones allowed inside which is ridiculous in this day and age. Massive rip off.

They’ve done a great marketing job, unfortunately it’s a very over priced venue where too many people are let in at any one time. its not somewhere to relax and certainly not what we’d have classed as a spa - more of a public baths

Booked four tickets for the girls to have a relaxing afternoon at bath spa and it’s somewhere I’ve been desperate to go! I was actually really disappointed and let down with my experience, the customer service at the desk was un friendly, they didn’t tell us where to go or describe how we get the robes, nothing about the one way system which meant we kept getting told off, and the lockers we spent the first 15 minutes working them out! The place was busy which couldn’t be helped, pools were nice and saunas. My main complaint would be about the food, apparently there was no chef so their were three options on the menu, the staff here were rude and fed up too, I had the salmon cous cous and it was awful…my broccoli was black and burnt and inedible, the cous cous was so Unseasonsed and the salmon was slippery and goey, without too much information I was poorly after and regretted eating the salmon. I feel so let down, for £70 a ticket I’ve had a more enjoyable time at the pool at my gym with my sauna. I paid for two tickets so I’m out of pocket and feel like my experience was so so disappointing…would I come again? I’m not sure.

They require you to book over the phone but they never pickup. They say they have a large call volume and say to call back and automatically hangs up. I then emailed them and received an automatic email saying it takes 5-7 days to respond and that they don’t accept bookings via email. I’ve called 4 times and the same thing happened every time.

How are customers supposed to book your services?!

Terrible customer service.

Have called several times and followed advice to e mail. No response at all after 2 weeks. Want to change a booking made months ago. Concerned about losing our money.