The Mortgage Hut Bewertungen 

135
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I am currently going through a re-mortgage on my property and have had Andy Holding dealing with it for me. Andy has been a great help and has provided an excellent service, answering any questions i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have had assistance from Giacomo Steven’s and Andy Holding. Both have been absolutely amazing. Emails are answered promptly and they are happy to answer any questions. I have overall had a really po... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Andy Holding did excellent job.He was incredibly helpful from start to end.He managed to secure a mortgage for me within a few days and kept me updated on the process at every step. I highly recomm... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... Mehr ansehen

Unternehmensdetails

  1. Geld & Versicherung

Informationen, die aus verschiedenen externen Quellen stammen

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

135 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.8

Alle Bewertungen

(135)

36 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The service I receive from the mortgage…

The service I receive from Giacomo at the mortgage hut is second to none. They always go the extra mile to ensure I am satisfied as a client. Highly recommend.

25. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for allowing us to help Jonny!

Bewertet mit 5 von 5 Sternen

Highly recommended

Highly recommended!

I found the service efficient, helpful and transparent. My mortgage advisor was courteous and considerate at all times and made sure all my questions were answered before proceeding.

25. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

We're lucky to have you as a loyal client Beng, thanks as always for allowing us to help!

Bewertet mit 5 von 5 Sternen

Application and process was explained…

Application and process was explained to me clearly and all stages completed, without issue and in a timely manner. I have used the mortgage hut since I got on the property ladder and will continue to use them.

25. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks Chris, we're really pleased you're happy with the service. Thanks for allowing us to help with your mortgage.

Bewertet mit 5 von 5 Sternen

Very uncomplicated and helpful

Had a great experience securing a mortgage with Giacomo. Very helpful in explaining every type of mortgage available, what options were or weren't available to us and how best we could proceed suited to our situation. MH took the hassle away from us completely and maintained a great communication with us all the way through!

25. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for the lovely feedback Tom, we will make sure we pass it on to Giacomo!

Bewertet mit 1 von 5 Sternen

waste of time and money

waste of time and money!
They submitted our application and they put my husband's date of birth and many other information wrong ..
After we got declined my husband had to ask for the application they submitted so many times , they weren't sending it. finally they sent it but we were shocked to see how many mistake was there . from the date we moved to our property that we renting , D.O.B, address , other dates ...
They were very rude at the end, we asked how they got all this wrong, Some idiot by the name of Jonathon was keep saying ( well mistake happens , what do you want us to do about it, we cant help you now , company policy ) USELESS is the perfect word for this company . even though they had all the information on the documents THEY still got it wrong

25. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

(This relates to a previous one star review under the name Kameran)

Thanks for the feedback Sairan, we appreciate you taking the time.

We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you.

Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion.

As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this.

We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application.

I can assure you we've put a huge amount of work into this and we're tried our hardest to help.

I can confirm there is nobody by the name Jonathon in the business, nor have we made the mistake you've claimed.

If you'd like to make a formal complaint you can do so by following out compliants procedure, we'd ask you stop calling and swearing at our staff and leaving multiple reviews with inaccurate information.

Bewertet mit 1 von 5 Sternen

Absolutely disappointment

Absolutely disappointment, Tracey took every details of me and my wife and she was very positive at the beginning, everything was going smooth till the application went to underwriter.. took two weeks and got and email from Tracey saying( I have had a decision back from Halifax and your application has been declined, and I am unable to replace this to another lender) no explanation why ! If I can appeal , me and my wife was on 100k a year .. we needed 390k .. at the beginning she was so sure that she can get us that but then that happen , which I understand but she didn’t explain nothing ignored all my calls and emails ..
Worst discussion I ever made is going with this company..
I lost lots of money and time , thanks to this useless company….”

20. Januar 2022
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for the feedback Kameron, we appreciate you taking the time.

We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you.

Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion.

As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this.

We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application.

I can assure you we've put a huge amount of work into this and we're tried our hardest to help.

Bewertet mit 5 von 5 Sternen

Outstanding service from Natasha

I cannot explain just how amazing, reassuring, helpful, efficient and competent Natasha Strath has been. I was recommended this company though my sister who frequently uses them. My partner had some adverse credit history making the application of a mortgage particularly stressful and more challenging. Natasha was open, honest and knowledgeable. From first point of contact customer service and communication was outstanding. Whenever Natasha said she would call or email, she did. Infact, she even called on days off to ensure we were updated. This was exceptional commitment and she went above and beyond. We were informed of every step and what the requirements were. Natasha made us feel less stressed and reassured us that we would get a mortgage despite some history and explained all options clearly and enabled us to feel a part of the whole process. The only disappointing part was the mortgage provider who didn't offer the best service yet Andy and Natasha's service made this less painful than it would have been. It was totally out of their control and they frequently chased the underwriter on our part. I would definitely use this company again. Highly recommend. Great service and Natasha is an asset to the mortgage hut.

31. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not worth the fee

Our initial consultation with the mortgage hut was good - they found us a mortgage product which was great for us.

However things quickly deteriorated once the initial fee of £149 was paid. There were multiple issues which slowed the process for us - we had to remind them on at least 3 different occasions of the correct property address after our application had been submitted to our mortgage provider.

There seemed to be a lot of “passing the buck” between different people in the office, due to an “organisational restructure”

To top it all off, we move into our property to receive an email stating we hadn’t yet settled the final fee of £599 (despite having paid this 3 weeks earlier, on the day requested)

Upon challenging this, we have still not had a reply to my email from anyone from the mortgage hut?

They arranged our mortgage, but made the whole process much more stressful than it was worth - would not recommend or use again after our experience.

11. Dezember 2021
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Antwort von The Mortgage Hut

Hi Adam,

Thank you for taking the time to feedback.

I am really sorry that you haven't had the amazing experience we expect from our team.

I've asked on of our directors to reach out to make contact and see what we can do to resolve your issue.

Thank you again.

A

Bewertet mit 5 von 5 Sternen

Excellent service!

The Mortgage Hut offered me an excellent service to my buy-to-let mortgage. Kieren, my mortgage advisor, I was extremely helpful and knowledgeable. Once the mortgage application process was completed, Dave kept me regularly updated on the progress made until completion. I would highly recommend the Mortgage Hut.

13. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dan from the mortgage hut has been…

Dan from the mortgage hut has been truly amazing!! Honestly can’t put into words what a legend this man has been. I needed a bespoke mortgage and my situation was complicated and he pulled it off. He was responsive , available whenever I needed him even out of hours and nothing was ever to much trouble! Great company and highly recommend!!!

5. August 2021
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for the awesome review Kat! We will pass it on to Dan.

Bewertet mit 5 von 5 Sternen

Fantastic service

Fantastic service. Good communication from start to finish. Highly recommend.

6. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thank you Susan!

Bewertet mit 5 von 5 Sternen

They were absolutely fantastic

They were absolutely fantastic. I really did not expect such amazing service, professionalism and what felt like a personal service. Thanks Calvin

28. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for the lovely feedback Calvin, it was a pleasure to be of service!

Bewertet mit 5 von 5 Sternen

Thank- you Dan and the mortgage hut for perfect service!

We only have great feedback to provide in regards to the service that the mortgage hut provided. Dan Dawkins is an asset to the company! As first time buyers he explained everything to us so well and made the process efficient and very smooth. We can’t recommend enough!

20. April 2021
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for the awesome feedback Katie! We will pass it on to Dan.

Bewertet mit 5 von 5 Sternen

Great experience with the Mortgage hut

Great experience with the Mortgage hut. I had the pleasure of working with Bob White... very knowledgeable and thorough with his work. Definitely recommend and will use again. Thanks for you’re great work. Jas

7. April 2021
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Bob will be pleased, thank you for the awesome feedback Jas!

Bewertet mit 5 von 5 Sternen

Amazing Mia @ Mortgage Hut

Mia Tariq at The Mortgage Hut is an absolutely incredible from the beginning until the end. She assisted me without hesitations. I highly recommend her to anyone , her knowledge, professionalism and drive is simply outstanding.
Thanks

22. Dezember 2020
Bewertung ohne vorherige Einladung
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Antwort von The Mortgage Hut

Thanks for allowing us to help Asim!

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