Abandoned customer on her wedding day
They abandoned a customer on her wedding day because of "train cancellations". That is no excuse. You rent a van as a plan B, you find a way to get there. You never put all your faith in trains to not be delayed or cancelled.
The customer was so patient and polite despite the difficult circumstances and yet they still failed to refund her, leaving her waiting over two weeks then blaming her for them not having the money available to put through the refund she was entitled to. They proceeded to swear at their customer and then block her.
Luckily the customer was able to contact HSBC fraud team to recover £350 of the £440 of lost funds after the fraud team assessed the evidence, but it goes without saying this was not the resolution method anyone would wish to opt for given the choice.
The wedding industry is stressful, expensive and price gouging enough than for people to have to deal with dodgy vendors taking advantage like this and shirking their duty of care and service.
I would strongly recommend anyone thinking of using "TheKeyRingBar" to think again. The person behind this business is untrustworthy and might just abandon you on your big day.