The Dustpan and Brush Store Bewertungen 

1'437
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reinigungsmittelanbieter

Informationen, die aus verschiedenen externen Quellen stammen

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

1437 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4.7

Alle Bewertungen

(1'437)

109 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

No product received and no response

I ordered a dustpan and brush 6 weeks ago and it has still not been dispatched. I've tried contacting them twice via their website and have received no response.

22. Januar 2025
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Good day,

We sincerely apologize if this isn't delivered within the expected delivery date. I've tried checking on our system to pull up the order you are referring to but we couldn't find any order under your user name. Please let us move forward and collaborate to make things right. May we ask for more details such as the order number? This way, we can objectively address your concerns. Please email our customer care team, and we will do our best to resolve this matter for you.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Bewertet mit 1 von 5 Sternen

I am unable to assemble the brush I…

I am unable to assemble the brush I purchased as the brush head has a cap stuck inside. According to their support this does not make it faulty and it just needs to be pulled out and I should follow their instructions provided. I tried numerous times to pull this cap out and it would not budge. Their instructions don't state anything about removing a cap so I personally don't think this is expected and even if it was, why? Why have a cap in the brush head that needs to removed before assembly and then just thrown away.
There was also an additional section of pole so I think there is some kind of issue with their manufacturing.

15. Januar 2025
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Hello Holly,

I am sorry to hear that our product didn't meet your expectations and if you are having issues assembling the brush. Please let us move forward and collaborate to make things right. Upon reviewing this matter, I can confirm that our team has arranged a replacement item for you as per your request, I hope it resolved this matter. I will reach out to you today, to asses more and see if there's anything we have missed resolving this issue.

Your feedback is invaluable and helps us improve our services to serve you better.

We look forward to hearing from you soon.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

Bewertet mit 5 von 5 Sternen

Purchased a natural hair broom

Purchased a natural hair broom, so much better than a nylon one. Good value, sustainable materials and no power needed to sweep the house floors.
Excellent service from the Dustpan and Brush Store

9. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Who knew such joy could be had from…

Who knew such joy could be had from receiving an order from Dustpan & Brush - three new brooms! And a bamboo mop and DP& Brush and clever green plastic brush with more smaller brushes for getting in between things. Lovely wooden/bamboo products - nicely made, easy to put together and aesthetically pleasing. Love them!

8. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Desperately needed a mop n bucket that…

Desperately needed a mop n bucket that wasn't too big to store but does the job.
Received mine today and am impressed. Easy to understand instructions on how to put together. Looking forward to using it and will definitely let you know more about this product.

6. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dust pan and brush set

The dust pan and brush set screwed together well and now sits in our store cupboard awaiting its first use. It arrived quickly and undamaged. So far so good.
A proper test will require use over a period of time, so a further report in say 3 months.

6. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Floor brush with rubber blade - Perfect for lino!

The only item that actually cleaned the kitchen lino. I had struggled with cleaning the kitchen lino it still looked dirty after much mopping using various cleaners and mops. I was truly amazed. I read another review with a photo on Amazon where I purchased the brush with a rubber blade. I could see it was the same lino as mine with a dimpled surface and you could see the dirty water coming away. Absolutely brilliant. I no longer have to have the new lino removed as this works perfectly! Excellent!

17. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super quality flexible microfibre set

Super quality flexible microfibre set. Reaches very high ceiling. Was pleasantly surprised at Quality. Good strong extending bar. Very happy. Good fast delivery service in branded box. Highly recommend. Nice company to work with from UK.

16. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Telescopic handle with accessories for…

Telescopic handle with accessories for different types of cleaning. Bought to clean bathroom walls. Our bathroom is at the back of a Victorian terraced house, in the part exposed to cold air. The result is constant damp patches on the walls. The telescopic handle means I can now clean my walls, up to where they meet the ceiling, without perching perilously on the edge of my bath. Thank you! Perfect for the job and excellent service. Handy cleaning tips in a follow up email much appreciated. 10 stars.

4. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Good product and quickly delivered but listing missing information

The broom arrived quickly and the product seems well made.

Just disappointed that it has ‘The Dustpan and Brush Store’ printed on the broom head which wasn’t shown in the listing’s photos. If I had known this I would have bought a product without any visible branding and will now have to sand it off.

1. Dezember 2024
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Good morning Joel.

We are delighted to hear that you are satisfied with the broom you received from us. However, we do understand your side and we apologize if the branding was not visible on the image we uploaded on our listing, please know that since it is our own product branding or markings are engraved to prove authenticity as we wanted to avoid unauthorized sellers to replicate our brooms. Our company aims only to provide quality products to all our customers.

Kind Regards
Kim
The Dustpan and Brush Store
Pickering, North Yorkshire, England

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