The Dustpan and Brush Store Bewertungen 

1'436
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I found The Dustpan & Brush company quite by chance, What was ordered; an extendable feather duster and a hand one. The order arrived quickly, well wrapped and the items far superior to those che... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently purchased an outdoor broom from your company as I have so many old brooms where the heads keep coming off the handle. The broom I have purchased has 4 sections of screw in handle which i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've not even received my order yet, because I only made the purchase at 6am on my way to work this morning. By 10.30am I got an evri email saying they'd received my parcel. I only chose the standard... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Ordered items via their Amazon store that were supposed to be delivered on the 11th August, to date nothing has appeared and they are not responding to messages sent via Amazon, despite being told t... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reinigungsmittelanbieter

Informationen, die aus verschiedenen externen Quellen stammen

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

1436 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.7

Alle Bewertungen

(1'436)

108 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

11. März 2026
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Bewertet mit 5 von 5 Sternen

Great product and good service

I bought their general purpose cleaning brush on recommendation of ChatGPT. (It was refreshing that an ai model didn’t just link me to Amazon for once!) because I needed to get rid of tiny specks of embedded fluff in my rug which a hoover had been unable to deal with. The brush had bristles made of a rubber type material that were firm and dealt with the problem brilliantly where other brushes had failed. It also was gentle enough on the rug that it didn’t damage it. The product was also very good value and delivery was good and it came when expected. Seems like a very good company.

3. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good quality dustpan and brush set

Good quality dustpan and brush set. Easy to put together, robust and does the job well with an angled brush for awkward spots. Arrived super quickly. Would use this company again.

17. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No more dirty tiles

Struggled for ages to clean my tiled floors dirty grout and hard to reach divets The Angled Grout Brush with its extended handle is a revelation super easy to use and the results were fantastic a superb buy and excellent value highly recommend

13. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really nice product

Really nice product, only a washing up brush but well designed and presented. Full marks for asking for review. Always support a proud British company!

5. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I recieved my order yesterday-Upon…

I recieved my order yesterday-Upon opening I discovered that it had broken apart during transit- Do you want me to return this to you or will you just send me another?

5. Februar 2026
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Good day David,

We are truly sorry to hear that your order arrived broken. We completely understand how disappointing and frustrating it must have been to open your package and find it damaged, especially after waiting for it to arrive. Please accept our sincere apologies for the inconvenience this has caused.

As requested, we have sent out a replacement dustpan head straight away to ensure you are not left without a solution. We’re very grateful that you gave us the opportunity to make this right.

Thank you again for your patience and understanding while we resolved this for you. If there is anything at all you need further assistance with, please don’t hesitate to reach out. We’re always here to help.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Bewertet mit 5 von 5 Sternen

Excellent

I purchased the Wave Broom (this is my second one from this company) along with the Bamboo Microfibre Floor Mop and replacement flat mop heads. I also ordered a micro dustpan and brush set. The micro dustpan and brush set was not in the box with the rest of the order and although a low value item, I decided to contact the company to let them know.
I received a response very shortly after and the missing item was sent out, which was received.
Very impressed with the excellent customer service and also very pleased with the goods purchased. Good price paid and I wish I had bought them sooner as it makes cleaning easier.
I recommend this company and will use them again.
Thank you very much to Angelyn and Apple in Customer Service for sorting out my query quickly and without fuss.

19. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have looked everywhere for microfibre…

I have looked everywhere for microfibre covers for my floor mop. I found them online and they arrived today. Good quality and they fit perfectly. The brilliant price I paid was for 4 and I’m very happy with the price and the product.
I would definitely use this company again.

26. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sturdy mop and bucket

Just received my new sturdy mop and bucket. Just what I needed a mop to be relied on! And to my surprise, a spare mop head included. Really pleased with my order, thank you x

23. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No more back ache

Ordered long handled garden dustpan and brush. Used it yesterday and was very impressed it perfect for picking up the leaves. No more bending and brush is strong enough to get leaves etc first time. Very good value for a very useful product and it’s made in Yorkshire what more could you want!

19. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What an apt name for a cleaning …

What an apt name for a cleaning supplies business!
Being in my eighties it takes me back to the day when the original dust pan and brush were used every day, along with the broom and duster.!
As a collector of old fashioned brushes, I have kept various types off brushes . real bristle and all, from my various family members.
My latest purchase was a Besom Brush from The Dust Pan and Bush Co. and I am pleased to say that I and very pleased withe item. The broom was delivered safe and sound in it's secure e box and without any loose twigs..
Thank you very much.
Pam Foley.

24. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Wooden handled nailbrushes split in water

Bought box of wooden handled nailbrushes - wood splits and bristles started falling out at soon as they got wet. Put the first two that did this down to bad luck but when the third one did this recently, decided it was not right. Company said wood does this and I must have stored them incorrectly. How does keeping them in the original box in a dry cupboard amount to that?

23. Dezember 2025
Bewertung ohne vorherige Einladung
The Dustpan and Brush Store-Logo

Antwort von The Dustpan and Brush Store

Good day Mr. Simon Higginson,

We’re very sorry to hear about your experience and for the frustration this has caused. We truly understand why you would be disappointed.

After carefully reviewing the order, we can confirm that the nailbrushes were purchased and received back in April 2022. Given the length of time since purchase, it is unfortunately likely that wear and deterioration have occurred due to age and repeated use, even if the items were stored carefully.

While we always do our best to help as a courtesy where possible, this item does not come with a lifetime warranty.

Again, we sincerely apologise for any inconvenience or disappointment this has caused and appreciate you taking the time to share your feedback with us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Bewertet mit 5 von 5 Sternen

Excellent quality and service

Purchased a yard brush with stays as a requested gift. The item is really good quality.
Unfortunately the handle arrived damaged, possibly from poor handling by the courier, but the company swiftly despatched another via a different company with no fuss whatsoever.

2. Dezember 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr