Had problems with postage , I paid for next day delivery , but never got it. It was the fault of DPD , but after phoning the DJ shop ,explaining I’d paid extra for next day service and never got that... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Picked up the Dr Suzuki 7” Slipsheets (pack of 4) from The DJ Shop for my Rane One DJ Controller and I’m buzzing. Scratches feel like butter, not burnt toast. Delivery was fast and secure, service top... Mehr ansehen
The best shop around for all your DJ needs, the best value for money & top quality items. Delivery is very very rapid too. It's perfect they do payment options too as i don't always have the money rig... Mehr ansehen
I found almost the exact same 6 lamp sound sensitive multicoloured lamp set that I bought 8 years ago, but recently stopped working. The new set arrived quickly and was well packaged. It was competiti... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to The DJ Shop. We are one of the longest running DJ equipment suppliers in the UK. We supply DJ and studio production equipment to all from amateurs to professionals. We stock a vast array of equipment including DJ controllers, DJ mixers, DJ decks, monitor speakers, DJ headphones, disco lighting and DJ equipment packages from all the leading brands across the industry. You will find our prices competitive and for making purchases that bit easier we have a DJ equipment finance scheme in place with the largest and most reputable finance companies in the retail sector that offer highly affordable low APR. To simply qualify you must spend over £250, be 18 years old or over, reside in the UK, provide address/es for a period of 3 years minimum and have no previous ‘bad’ credit history. For further information please see our Finance page. In addition to the online store thedjshop.co.uk boasts the largest showroom on the South Coast. We have a large quantity of products on display, including the latest, all ready for demonstration. We also have several highly experienced and knowledgeable staff on hand to assist with any product information you require or query you may have.
Kontaktinformationen
11-13 Church Street, SO15 5LG, Southampton, Vereinigtes Königreich
- 02380784500
- sales@thedjshop.co.uk
- www.thedjshop.co.uk
4.8
Hervorragend
3376 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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The product arrived broken
The product arrived broken. It’s been 2 weeks, they had no more stock and they are yet to collect or refund.
8. März 2026
Antwort von The DJ Shop
Dear Mark Anthony
We’re sorry to hear you feel this way, but we’d like to clarify the situation.
After you reported the item as damaged, we offered a partial refund so you could source a replacement piece of perspex locally, as the product has been discontinued and we no longer have stock available. This option was declined, and you requested to return the item for a full refund.
We arranged a DPD collection on a date you confirmed was convenient. DPD did attend; however, no one was available at the property at the time.
This is supported by GPS tracking and photographic evidence from the driver. Unfortunately, we were still charged for this failed collection, which we have covered.
We are still happy to provide a full refund once the item has been returned to us.
Please contact us directly so we can provide the return details and resolve this for you as quickly as possible.
Kind regards, The DJ Shop team
Reformed opinion.
I initially left a negative review and I am very happy to rectify that. DJ Shop sorted a problem, which I gather was not necessarily of their making(?) It was worth having a problem to just to find how decent the guys are.
They were really helpful, friendly and dealt with everything straight away. Going by their standards they will be my go-to shop. You know when the DJ teases the crowd and just at the right moment slips in that remix everyone is talking about but not heard; and the floor goes crazy: DJ Shop magic.
20. März 2026
Antwort von The DJ Shop
Hi Anthony
We hope the replacements have now arrived, sorry for this
6 lamp multi coloured flashing light set
I found almost the exact same 6 lamp sound sensitive multicoloured lamp set that I bought 8 years ago, but recently stopped working. The new set arrived quickly and was well packaged. It was competitively priced, quite possible less expensive than in 2018
18. März 2026
Competative prices
Competative prices
Speedy delivery
Great amount of products
Clear easy to use website
14. März 2026
Another Great Product from an excellent DJ shop.
Another great product which had only just been launched, delivery was fast, ordering was easy with a wide range of payment options,ive been using the DJ shop for a few years now and will continue to do so in the future,i highly recommend this store, excellent DJ shop.
13. März 2026
Excellent service given
27. Februar 2026
Great thanks
9. März 2026
DO NOT BUY HERE!!!!! Terrible prices, slow and rude customer service.
I ordered a Neo XLR cable for my high end dj equipment and monitor speakers. I had to deal with 6 months of an unbearable high pitched noise and buzz before I finally narrowed it down to the wires. And for context I have been back and forth with multiple shops over all my items as I was unsure what the fault was.
I narrowed it down to the xlr cables. Contacted the DJ shop. My item has 1 year warranty so I was well within their uptight terms and conditions. I contacted them regarding this fault and I was met with nothing but negativity and hostility as if I was a liar. All my dj equipment was brand new, hence why it’s taken my 6 months to figure out with item was faulty. Nothing was faulty except that xlr cable. And it was faulty from the start. Not sure what equipment you’re testing the cable on but clearly nothing good. I have since gotten upgraded xlr cables and the noise is gone!!!! It’s a miracle. I, of course, did not get the upgrade cable from this shop because they denied there being a fault. When there most definitely is.
I contacted Sam on the 26th of January, and he failed to answer my question regarding shipping. He said all I need to do is send the item to them and they will do the rest. Implying that they will return it to me. If I was told I would need to pay the returns fee also then I would never have bothered. Now they have my broken wires and will most likely sell it on again because they know I will never drive down to England to get it. I’m from Scottish highlands and to pay postage both ways for this item would equal a higher price than just buying new cables… and this shop had the audacity to tell me to just drive down and get it then… how rude of them. To even tell me to drive down angered me beyond belief. How horrible of a customer service.
And now I’m battling to even keep my negative review up as they keep flagging it and forcing me to edit. My cable was 1000% causing the issue as my new cable solved the 6 month problem. No where does it say on their website that redeliveries for returns must also be paid… Nor was I informed about their delivery policy when I asked about it on 26th January. It was Sam who I spoke to and he was beyond rude and unhelpful. I’ve never spoken to a company that responded to me so bluntly, especially when I was nothing but nice and polite to them.
I will never shop here and I suggest you do the same. You will find much better prices elsewhere and will receive much better customer service elsewhere. This shop has fine small print policies and will not honour the 1 year warranty. DO NOT BUY HERE!!!!!!!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von The DJ Shop
Dear León knowles
We dispute the claims made in this review, which contain multiple inaccuracies.
The cable in question was returned to us and tested thoroughly using appropriate equipment. No fault was identified. To ensure impartiality, the item was also tested by the manufacturer, who likewise confirmed that it is fully functional. On this basis, we cannot classify the item as faulty or provide a replacement under warranty.
While the customer believes the cable caused their issue, this conclusion is not supported by our testing or the manufacturer’s independent assessment. Changes within a wider audio setup can have multiple causes, and this does not override verified test results.
Our returns policy, including return and redelivery costs for non-faulty items, is clearly stated and applied consistently. We do not use hidden terms, and we do not deviate from our published policies.
We also strongly reject the allegation that we would resell a returned item as “faulty” stock. This is completely untrue and not how we operate as a business.
All communication was handled professionally. At no point did we act with hostility or rudeness, and we did not state that return shipping would be free if the item was found to be non-faulty.
We understand the customer is frustrated, however this review contains exaggerated and unsupported claims that do not reflect the verified facts.
We’re sorry to hear that you feel dissatisfied and would like to clarify the situation based on the full timeline.
The order was placed on 14 July 2025 and dispatched on 19 July 2025. We were first contacted regarding an issue on 22 January 2026, over six months after delivery.
The item was returned to us and received on 30 January 2026. It was thoroughly tested, including extended use across multiple professional audio devices.
We were unable to replicate the reported fault. The cable was also reviewed in consultation with the manufacturer, who confirmed that no fault was present.
In line with our returns policy and the Consumer Rights Act 2015, where a product is tested and no fault is found, we are not required to offer a refund or replacement, nor cover return postage costs. We therefore advised that the item could be returned upon payment of postage or by arranging a courier collection.
We also want to be clear that while we fully respect every customer’s right to leave honest feedback, we cannot provide replacements where no fault has been identified. We also must make clear that we cannot be pressured or threatened with negative reviews in an attempt to secure an outcome that is not supported by the evidence.
We remain happy to return the item if you would like to arrange collection or cover the return postage.
Kind Regards,
The DJ Shop Team
Great service and delivered securely
21. Februar 2026
Everything good
4. März 2026
First time using the website and im…
First time using the website and im really pleased . Received the order next day so would definately recommend and use again. Many thanks ...
3. März 2026
As it should be
Ordered, it came, no issues. Nothing more to say. Thanks, will use again if I need something.
2. März 2026
Top notch service!
Been here a few times and each time I have never failed to get fantastic customer service. The guys here are very knowledgable and always happy to help. If they stocked fruit n veg, I’d even do my weekly shop here.
BurtsDJ
7. März 2026
Bewertung ohne vorherige Einladung
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