Small problem with the app when picking meat up from Ashford store today but Shane and Steve ( sorry if I got your name wrong😂) was very helpful in resolving it, thanks again for great service
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Das sagen Bewerter
Ordered racks of lamb. I changed the order to request collection from Sturry not Folkestone. They confirmed that was ok. On the Thursday I went to Sturry to collect order and after tracking it in thei... Mehr ansehen
Meat absolutely fine no complaints, reason for 4* needed to get hold of someone urgently re where to leave delivery phone never got answered asked for call back on answer phone emailed no contact, ver... Mehr ansehen
Great prices on everything and love their special offers. We had the 4 x Rump steaks recently which were great..!! Order online and collect from a local pickup which is perfect.
Unternehmensdetails
Vom Unternehmen geschrieben
The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts
Kontaktinformationen
Herne Bay Road , CT2 0NJ, Sturry , Vereinigtes Königreich
- 01227712571
- enquiries@thebutcherofbrogdale.co.uk
- www.thebutcherofbrogdale.co.uk
4.2
Gut
624 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 13 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great selection of highly quality meats…
Great selection of highly quality meats and sausages. They even have haggis! The staff is very helpful and attentive.
30. Januar 2026
Great customer service every time!
I can honestly say we’ve never had anything from Brogdale Butcher’s that hasn’t been absolutely delicious! I regularly order their chicken breasts, diced steak and I can highly recommend their pork loins! Their offers are fantastic & a great opportunity to top up the freezer !
6. Januar 2026
I’d buy from here again
First time ordering from here and was a good experience. Pretty sure they gave more grams of mince beef than I bought. Meat was great quality and tastes lovely!
31. Dezember 2025
Always deliver on time price and quality
31. Dezember 2025
Meat is so tasty and tender my family…
Meat is so tasty and tender my family loves it
30. Dezember 2025
Great prices
Good quality meat at the right price. Brilliant Special Offers and delivery (with a very pleasant driver) for £1. What more could you ask for?
6. Januar 2026
This is a difficult review
This is a difficult review. I do believe I received poor delivery service. Perhaps their staff were not on the job , knowing the issues involved.
HOWEVER:
Brogdale have delivered and then refunded 100% my order.
This is something I did nor expect. An apology, perhaps a voucher would have been enough.
I commend this lot for the final approach to issues.
Perhaps all of us have learnt a lesson from this.
Chris
Hi Today I received a mail from PIP at Brogdale. I was outraged. It stated that I was not informed of delays because PIP knew of no delays. It stated that I was kept informed as they were aware. This is amazing (HOW CAN A COMPNY NOT KNOW WHAT IS GOING ON WITH DELIVERIES) AND I was NOT kept informed.
She stated pride in her service stating many above reasonable duty services and questioned my right to question. I did not get my order on the two days they promised. Time wasted
4 days late, no notification, (until I complained) and now PIP believes her amazing customer service (Stated) is being questioned!!!!
Granted the company has done the honest thing and refunded the order. And no request to return the food which I was prepositioned to do.
I suggest that some customer service education is needed, and perhaps an attitude change to self importance of service.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Butcher of Brogdale
Hi Chris,
Thank you for updating your review. We appreciate that you initially left a 5-star review following the resolution, and we’re sorry to see that, on reflection, the experience has clearly remained disappointing for you.
We fully accept that your delivery did not arrive within the promised timescales, and we understand how frustrating that is — especially when time has been set aside and expectations have not been met.
To provide some context, we dispatch well over 100 orders every day, the vast majority through our own local delivery network. We very rarely use national couriers, as we strongly believe in supporting local butchers and serving our Kent communities directly. The courier option is primarily offered to long-standing customers who have moved away but still wish to continue shopping with us.
During this period, severe weather caused significant disruption. Unfortunately, DPD were extremely irregular with both collections and deliveries, and despite repeated efforts, we received very limited and often unclear updates from them. This meant there were times when we did not have confirmed information to pass on, which we appreciate is frustrating from a customer’s point of view.
That said, regardless of the circumstances, communication should always feel clear, respectful, and reassuring. We’re sorry if this did not come across as intended, and your feedback has been taken on board internally.
We refunded your order in full because it was the right thing to do and because we stand by our service. We’re pleased the food was still usable and that no return was required.
Thank you again for taking the time to share your experience. Feedback like this helps us improve how we handle situations outside of our direct control.
delivered on time and meat looks lovely
3. Januar 2026
Amazing quality for a good price
Amazing quality for a good price. Delivery was perfect
30. Dezember 2025
Bought our Christmas meat from…
Bought our Christmas meat from Brogdales, first time having fresh produce delivered. Can’t recommend them enough. Great produce, value for money and everything tasted great. We were only a small household of 5 for Christmas, so the meat was enough for several dinners and a few days of leftovers. Will definitely buy again
22. Dezember 2025
Bewertung ohne vorherige Einladung
Good Service ....... But
If you use the online ordering to collect instore then you can forget collecting on the day that you selected as you will have to go the next day. I have placed four orders recently and none were available to collect with counter staff stating the vehicle hasn't delivered from Park Farm. Other than that, all is ok.
29. November 2025
Antwort von The Butcher of Brogdale
Hi Andrew,
From looking at your most recent orders, your order for the 29th Was delivered into store at 8:46am on the morning of the 29th, Your most recent order was placed earlier this week and chosen for pick up on the 3rd January so won’t be ready to collect until this date. During Christmas all orders are prepared by their own staff in store so this should’ve been there waiting for you to collect on the morning of the 19th
Many thanks
Another superb rib of beef (bone in)
Beautiful, high quality 4 rib of beef. We love plenty of fat and marbling so this filled our wishes and the whole family loved it. Have saved half for Easter too. The only downside is the INCREASE in COST. Last year we payed £75 fo the exact SAME rib of beef (special offer), THIS YEAR we paid £160 (special offer) !!! :-( A HUGE difference - OVER 50 % MORE. This is why I dropped a star, didnt like too so as the product is superb. BUT this year we did struggle with the cost and had to drop other things from our Xmas shopping list due to this, which was dissapointng but we dont like to compromise on fresh meat/food - I hope the same doesnt happen again next year.Wondered what the justification is between the two years diff in price? Many Thanks, Melanie. P.S. I will still shop at BOB as long as we can afford to do so ;-)
25. Dezember 2025
Bewertung ohne vorherige Einladung
Best ever Christmas turkey
Superb turkey crown - best we've ever had was the verdict from the family!
Excellent communication both when the order was slightly delayed and to queries via email
23. Dezember 2025
Bewertung ohne vorherige Einladung
I visited this butchers on Sunday 30th…
I visited this butchers on Sunday 30th November to look at their turkey crowns and saw one for £41.00. We went back this weekend to purchase it only to find they had increased the price to £80.00 and had the cheek to offer buy one get one free!!! I emailed the company only to be told to discuss this with the shop as it could be a label error, I don’t think so cos they were all labelled the same. SHAMEFULL!!!!!!
7. Dezember 2025
Bewertung ohne vorherige Einladung
Two joints of topside beef really poor…
Two joints of topside beef really poor quality so much water came out during cooking which made meat very tough
28. November 2025
Great online service
Great online service, quick and easy, I hve never been disappointed with any product, all top class meat.
29. November 2025
Hassle free delivery 5*
Hassle free, top quality local produce, delivered to your door, at a fantastic price !! 😃
28. November 2025
every penny worth spending.
every penny worth spending, all fresh and vacuum packed all ready for my freezer.
28. November 2025
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