Have sent WhatsApp messages and photos asking for a quote. After one initial message confirming I could send pics and they would quote I haven’t heard anything. Have tried follow up messages and to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Avoid like the plague - it is a complete scam. I have been waiting 4 weeks just to get my stuff back (having not received a quote or ANY kind of service). No responses to emails/tweets/linkedin approa... Mehr ansehen
I sent some knitware to be repaired on 1st November and paid £184 on 24th November. Sent chaser email on 6th January , automated response saying they will come back in 2 working days. Still nothing a... Mehr ansehen
Unternehmen hat geantwortet
Following the destruction of my wife's crocodile handbag, I wrote to The Restory several times since the beginning of the month without any form of explanation or apology being forthcoming. It i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Aftercare for luxury clothes, shoes and bags. For more information on our prices feel free to email us at service@the-restory.com.
Kontaktinformationen
London, Vereinigte Staaten
- service@the-restory.com
- www.the-restory.com
Das haben sich andere Leute angesehen
Great service; great product.
Needed urgent shoe repair before a wedding. The Restory picked them up, turned them round and got them back to me with time to spare. Perfect service all round.
Horrible experience
Horrible experience! I wasted two weeks with them not even getting any repairs. And they returned my bag without the dustbag!!! Do not recommend it
When you try to call them, their numbers either are inactive or no one picks up the phone. Emails are answered once in a while. Poor service.

Antwort von The Restory
Wish I had read the poor reviews. Avoid.
Wish I had read the reviews.
Overpriced, long delays and sloppy work. What a waste of considerable money.
I took my assurance from the fact Selfridges had an association with them. I even dropped my item off in store.
Really no difference to my beloved item and one of the things that needed repairing hadn't been done and actually had further deteriorated. Poor quality fabric used to replace an expensive trim. Shoddy. What a rip off. Heard nothing back from them. I am also going to get in touch with Selfridges. They should drop them.

Antwort von The Restory
Amazing service
Amazing service! Things I have used for years and looked like they were ready to be thrown away comes back looking like new! Really really really amazing service! And the fact that it’s reducing the fashion worlds impact on the environment is another amazing fact! Cannot recommend enough!!
Lovely from start to finish…
Fantastic service and very pleased with my repair. All my questions were answered and response was within a reasonable time frame.
Highly recommend.
Fantastic service
Fantastic, reasonably priced service and my shoes look like new
The Restory Saved my Chanel
The work that The Restory did on my Chanel double flap was incredible! It was my grandmother’s bag and got ruined in the rain. I owe the Restory so much. The only problem was shipping was a little complicated coming to Milan and took quite a long time but I definitely blame Italian Post.
Fabulous service
Fabulous company. Brilliant idea. Amazing service. Brings old bags back to life. Sincerely recommend.
The Restory has talent, efficiency, and great value for money services
The Restory has repaired many of my designer goods including replacing studs on shoes and fixing the binding of a leather bag. Both times I used their services, I was impressed by their efficiency and the quality of their work. I strongly recommend using their services - my items look brand new!
Incredible
Incredible, fast efficient service. They could not have made the process any easier, I true joy to deal with, thank you Restory.
I have sent numerous bags to be revived…
I have sent numerous bags to be revived by The Restory and have been thrilled by the results. Great service.
Have used them for years
Have used them for years. Have restored plenty of my leather shoes as well as my wife’s handbags. Great service
Fantastic repair service for handbags…
Fantastic repair service for handbags and shoes / they also do garments. I have sent through several items to repair and clean and more often than not I can’t even remember what the repair was because the items look brand new!
Amazing Clothes Restoration Service
So good to get my much-loved suits back looking as good as new. Really attentive service and easy to deal with. It's not cheap but better than replacing and certainly more environmentally friendly
We had 4 different pieces repaired
We had 4 different pieces repaired and refreshed (Bottega, Celine, Hermes and LV) and where excited about the quality of all of them. Truly amazing focus on detail. We did not expect it to be that good. We can only recommend the service.
Superrrr good
I had my trainers cleaned, my boots resoled and also my very fragile knitted cardigan fixed and was really happy with all the results! Plus the person who I was speaking to about my items was very helpful and kept me updated on when they would be ready.
Not impressed
Not impressed, my Gucci trainers look barely any different and i could have done the same thing myself at home with a bit of white trainer polish. not worth £55!

Antwort von The Restory
Chanel Restoration - 100% great!!!
I had an old Chanel belt which had deteriorated with age. The Restory completely remade the belt using the original buckle and I could not be happier - it looks better now than it did originally as they selected the absolute finest quality leather to make it with.. and they managed to still keep the original Chanel logo stamped in the lining for authenticity. Quick and brilliant service I couldn’t be happier !
My Chanel bag is perfect
Fixed my Chanel bag, looks perfect! Quick turnaround and very professional. Would definitely use their services again!
Excellent
I haven’t received such service for a long while. Really recommend this company, the communication was on point! I haven’t received my broken Valentino shoes back yet but I have every faith so far x
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