Thames Motor Group Bewertungen 

First service on my jeep rubicon 2023 was done very smoothly! Very pleased.

I discussed the possibility of switching my car for another Mr Paul Woodyat provided all the information without pressuring me further. Excellent team at this place.

I made an appointment following a recall for my Nissan X-Trail. The appointment was confirmed, and I even received a reminder the day before.

However, when I arrived at the Tunbridge Wells dealership, they had no record of my appointment. I was told I could leave the car, but they could not guarantee that the recall work would be completed that day, or even the following day.

Very disappointing, especially after receiving both a confirmation and a reminder. I had arranged my day around the appointment and would have expected much better coordination and customer service.

I had a fantastic experience dealing with Vincenzo. The car was beautifully prepared for collection, and the whole process was incredibly smooth. Vincenzo is clearly passionate and exceptionally knowledgeable about Alfa Romeo, and his expertise made a huge difference. He was professional, helpful from start to finish, and an absolute pleasure to work with. The car itself is exceptional, a true dream car!

My wife's Fiat 500 was serviced at Thames Tunbridge Wells this week. Just a routine annual service and MoT which was done efficiently with no issues. We had opted for a While You Wait service and unexpectedly a few days before the visit my wife found that she needed the car back by lunchtime so that she could use it to get to an appointment. On request Thames were able to complete all the work by 12:45pm and all was well. Friendly and helpful staff made the whole process very straightforward.

Really bad experience by the service staff.
RUDE unprofessional and unhelpful.
Wouldnt recommend.

My experience was wonderful! Special shout out to Jagan who helped me secure my new omoda 5, he made the process seamless and was such a friendly face it was my pleasure doing business with him.

A disgraceful experience after buying 3 cars. Total inefficiency and zero respect for the customer
Rating: 1/5 ⭐
After buying three cars from Thames Motor Group in Tunbridge Wells—a Fiat Panda, an electric Fiat 500, and most recently, a Jeep Avenger Summit—I expected a minimum level of consideration and post-sales support. Instead, the service has been utterly disappointing and unprofessional.
In April 2025, my Jeep Avenger—a new car still fully under warranty—suffered a traction battery failure. Despite the severity of the issue, the dealership refused to take the car in for immediate diagnostics, giving me an appointment nearly two months later (June 22nd). To avoid being left stranded and to secure a courtesy car, I was forced to find another dealership myself that was willing to handle the diagnostics.
Over 4 months have passed since then, and the car is still sitting in another workshop (Bartlett in Hastings), still unrepaired. Meanwhile, I continue to pay my monthly installments punctually for a brand-new car I cannot drive. While I do have a courtesy vehicle, that neither justifies nor fixes the fact that MY car has been stuck for months with no resolution in sight.
I want to clarify that the fault lies not with the individual showroom staff, but with the corporate policies of Thames Motor Group and the handling by Jeep/Stellantis, both of which are displaying complete inefficiency and a appalling disregard for loyal customers.
Customer service and care are a total failure across the board. I strongly advise against doing business with them.
Nocera Francesco

Great to have Nissan back in Tunbridge Wells very friendly and professional service when I had my car Mot and serviced well done Terry.

Hugo,

Thank you so much for helping me get my new car. I truly appreciate your ongoing support and guidance—your professionalism has been outstanding throughout the whole process. I absolutely love my new car! Thank you again.

Went there with window fault. Window gone down but will not come up, wanted to book a repair, but there way of working now is to say we need to do a diagnostic to see what the trouble is for £180, I said I've told you the problem with window not coming up, but they want £180 to check it then, then after paying them £180 for nothing,then job cost on top.

Ordered a new car. Supposed to be with me within days. Sold it to someone else instead. Told me the new car would be with me in a few weeks. Fobbed off for several months with updates that turned out to be made up. Still hasn’t arrived. No goodwill gesture. No apology. Deposit refunded at least. So terrible service and untrustworthy.

Very friendly and helpful salesman and a very enjoyable experience!

From start to finish we had a excellent service so easy and welcoming would definitely recommend

I called Thames Tunbridge Wells to book in my Alfa Stelvio for its 8th annual service. Lady I spoke to was polite, however she could not answer a question regarding VAT and she asked I email the service manager directly for clarification. This I did on the 1st of April 2026 and got no response. Therefore on the 8th of April I called the dealership and asked to speak with him, I was told he was not at his desk and after my details were taken, I was assured I would get a call back. To date, I have not had a call from the dealership or email. Awful customer care and I have decided to take my Stelvio elsewhere. Sad whole issue for Thames is that I'm actually considering trading it in for a new model - you've not only lost a potential sale, but the related servicing that goes with it.
#AlfaRomeo

All i can say is What a great service! I had no appointment booked and visited, as i found out that they now deal with Nissan's. From being greeted, to the young lady at the service desk, i was made to feel at ease and welcomed. They took my car in to the garage to have a quick look at my issue. At first they believed it to be something that would need to come in, but a very helpful young man, whos name i believe is Callum went above and beyond and sorted out my issue in less than 10 minutes! It made my day as well as saving me a fortune. What a credit to his employer!

I do not usually post things like this, but after the last few weeks I've had trying to sort out issues with Thames Motor Group in Slough.
I purchased a car for £32,000 in December 2024 from Thames Motor Group, a Jeep Renegade with only 11 miles on the clock, so a brand new car!
I have to share this so that anyone else buying a car from them checks things out with DVLA carefully before spending their money.
On 19 February 2026, my car completely broke down. I had to call the RAC. They arrived after 6 hours and told me that it was a major issue and that it was not fixable, and the car had to go straight back to the Jeep dealers at Thames Motor Group in Slough where I had purchased the car from. RAC took the car there.
Within 24 hours, I was told by the service team at Thames Motor Group that the engine had completely failed and that the car would need a brand new engine.
I googled why a new car might need a brand new engine within the first 12 months and discovered that the car was on recall at the time Thames Motor Group sold it to me!
A lawyer I spoke to indicated that cars on recall have to be disclosed to the customer, BUT I was not told about it. They took £32,000 and sold me a car with major engine issues.
I was quite surprised that the issue took 14 months to materialise but, to be honest, I only drove it circa 20 miles a week, if that, in the time that I had it.
I paid £32,000 for the car. It had 11 miles on the clock and I was told by the unprofessional salesman that it was one of the most wanted cars!
I picked it up with no car charger, no handbook and loads of issues within the first 3 months, which the guy who sold the car to me made various excuses about why these things were missing.
How does an engine fail completely on a car like that?
I have been buying cars for over 40 years and I have never, ever had an issue like this before.
The RAC guy said it was quite dangerous to drive. He also said that the engine never goes in a car that is so new.
What followed was nearly a month of chasing, waiting and getting very little clarity. The customer service from Thames Motor Group was awful.
Here are the issues I had:
• They sold me a car that had recall-related issues at the date it was sold to me
• They should never have sold me a car with a recall issue on it
• They tried to normalise the whole thing, as though it was okay to sell a car with recall issues
• They said that normally they would pick up the recall and invite me back into the garage to get it fixed
• Nobody contacted me for a whole year to tell me there was a recall issue on the car
• Nobody contacted me to say they were sorry
• Nobody contacted me to ask me to bring the car back so they could fix it
• I was driving around without knowing the car had an unresolved recall issue
• When the car broke down, they tried to say it was not a major issue
• For a brand new car to break down with a major engine failure in 12 months is awful
• They promised me that the franchise dealer owner, Natasha Khanna, would telephone me
• She was copied into an email and I was told she would be giving me a courtesy phone call
• I then received an email saying that Natasha only works 1 day a week
• I rang for a whole week asking to speak to her
• Not once did she call me back
• Not once did any of their senior management team call me to give me any reassurance about my car
I had emailed them about certain lights which kept coming on on the dashboard and they just made lots of excuses.
Then they said that because the car was under warranty, they would just give me a new engine and that I have to take the car.
But that completely misses the point.
This car had some serious major issues.
They acted irresponsibly. Their customer service was awful.
When you spend £32,000 on a car, you expect customer service that reflects that.
It was a horrible experience and I will never be buying a car from Thames Motor Group again.
If there is one thing I would say to anyone buying a car from Thames Motor Group in Slough or any of their other branches, it is this:
Please double check everything yourself.
Check the GOV.UK recall checker yourself.
Do not assume that just because you are buying from a main dealer, everything has been properly checked.
If anybody else has had any experiences like this, I would like to know.
I will be instructing lawyers to deal with this once and for all.

Used this company to update my in-car sat nav. Ian in sales was fantastic, knowledgeable & precise with fantastic communication. Would definitely use again & highly recommend.

Had to take my car into the Tunbridge Wells branch for some repair work .
Excellent experience from start to finish. Wonderful. Helpful and caring staff that go that extra mile. From booking the vehicle in right up to collecting it after repair, the whole experience was faultless. Big shout out to you all at Thames Garage Group, fantastic. Well done .

Wow, what a wonderful experience from a professional business with good old fashioned values. But any business is only as good as the people that front it and this is where they come into their own. Paul and Eyston are the bees knees! Paul was amazingly patient and genuinely listened to me, even on a dark and very wet evening, culminating in my test driving a car on the Saturday morning. As he was then busy with other customers, Eyston stepped in to solve an issue with his technical skills, to find the perfect car for me to test drive. Neither of them minded coming with me on my test drives as I was nervous and at no point did I feel any pressure, rather just two new friends helping me to navigate an unfamiliar situation, changing it into an exciting time of finding the perfect new car, and their Manager working alongside to give me a very generous offer on my trade in car. They all worked together for their company to give the best customer experience, while also working for the customer and making me feel important too. The car was ready to collect two days earlier than was promised and the hand over ... Oh boy ... bells and whistles it truly was! Literally my car had beautiful ribbons, was presented in the most amazing way, and Paul took the time to sit in the car with me and ensure that I was completely happy with all of the workings before I drove away. If I could I would genuinely give eight stars, the five for the review and three extra big, bright ones for Paul, Eyston and their Manager! A big, bright, smiley thank you to you all, Jacky x

We bought our 18 year old daughter her first car and it is her absolute pride and joy. At great cost she saved up and bought herself a brand new infotainment system so she could use Apple CarPlay. But then we took her beautiful car in for MOT and Service at the Tunbridge Wells branch of Thames Motor Group.

The car was with them for ten days. The bill was around £900 but anything for our daughter's safety. When we got home we noticed that there were three deep scratches on the brand new infotainment screen.

My husband contacted the branch and they insisted we drive all the way to Tunbridge Wells and bring it in which honestly was a bit of a hassle as we had sent clear photos and reported the damage which occurred in their care. To our mind there was no debate. The car went in undamaged and was returned damaged.

They initially tried to say they had not been inside the car at all which was a lie. The back seatbelts were done up, so could only be accessed by getting inside the car from the front. It's a FIAT 500 so tight on space. Clearly the damage occurred when some large mechanic or valet staff got inside the car, likely scratching the screen with a tool in their back pocket or something sharp on their belt or back of their trousers.

We understood it was an accident. We didn't for one moment think it was intentional. But we did expect them to cover the cost. Why should a young girl with her first car have her brand new screen damaged and bear the cost?

Replacing the screen would only cost about £290. We got a quote from the firm who fitted the system and took the car in for inspection. (A 50 minute journey each way). We honestly thought it would be a formality. We didn't think they would go to such extraordinary lengths to avoid admitting responsibility.

But then my husband received an extremely long email from branch manager Ian Biddle, who it seemed was quite prepared to do anything he could to save the branch £290! He did this by coming up with the most ridiculous theory of all time, claiming the in car camera had fallen down causing these scratches on multiple occasions! Therefore suggesting we were lying in some attempt to scam them out of £290! Why would anyone lie in order to try and get such a small sum of money? It made absolutely zero sense. We had just paid £900 for work on the car!

In terms of the Agatha Christy level theory - Firstly the camera had never fallen but had in fact been fitted, removed and replaced leaving residue from the first fitting. Secondly, if it did fall there is no world in which an item like a smooth black plastic in car camera would leave such deep gouges in a screen! Only a sharp tool could cause this damage. It seemed as if Mr Biddle was determined to go to extraordinary lengths to come up with a theory just so he could save £290!

For the sake of £290 they have lost a very good customer and all their family and friends. The way they have treated a young, new driver who would have been a customer for life, is just appalling.

£290 is nothing to Thames Motor Group and nothing to us but it's a lot to an 18 year old who now has a scratched screen in what was a brand new system her hard work paid for.

Their slogan is "only 10/10 will do", well Thames Motor Group Tunbridge Wells here is your score:

0/10 for Customer Service
0/10 for protecting a customers car from damage in your care
0/10 for your laughable Agatha Christyesque theory
0/10 for calling honest customers liars
0/10 for your appalling treatment of a new driver
But...
10/10 for being utter charlatans

If you are considering Thames Motor Group as a servicing centre for your car, may I suggest you run for the hills. If you decide to use them just make sure you photograph your car the way you would a hire car, just in case they call you a liar when they damage your vehicle and refuse to accept responsibility.