My 8yr old son & I visited your Kingston location on the afternoon of 29/7. At the start of our second game of bowling, he dropped a ball on his toe. He's fine, but was shocked and in a lot of pain. Y... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnThe Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB
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Das sagen Bewerter
My friend ended up being about two hours late, so I had to go to the front desk twice to ask if we could change our booking time. The staff were incredibly accommodating and understanding throughout,... Mehr ansehen
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Attended the Kingston tenpin site due to reading poor reviews of the Croydon site. On arriving I had to remind the staff to add the additional bowlers to the system even through we booked for three pe... Mehr ansehen
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Kept us busy for a few hours with the 1hr pizza package deal, then onto the arcades/ machines... but not exactly the cheapest option to keep the kids busy. I completely understand that these pla... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, Vereinigtes Königreich
- 0333 034 6100
3.7
Akzeptabel
99 Bewertungen
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Antwort von Tenpin - Kingston
Hi Gareth, thank you for taking the time to leave such a lovely 5* review of Tenpin Kingston! We are delighted you had such a great time and we can't wait to see you again soon! Best wishes - Mel
Got there on time and still had to wait…
Got there on time and still had to wait 20 mins for our lane to be free- but I guess the fault's on the previous bowlers, really enjoyed playing pool with my friends though there's tons of pool tables to go around. Only thing mildly annoying is that the photobooth was 'card only' and the card machine was out of service so it said to pay with cash... which we couldn't do... cause its card only
30. Januar 2026
Antwort von Tenpin - Kingston
Hi Natalia, thank you for taking the time to leave a review of Tenpin Kingston. We are sorry to hear that wait times were longer than usual for your reservation, and that there were some issues with the facilities. We will ensure your feedback is passed on to the correct teams for future improvements.
Take care,
Kirsty
Antwort von Tenpin - Kingston
Hello, thank you for taking the time to leave a lovely 4* review of Tenpin Kingston! We are so pleased you find us good value for money and we take on board all of your feedback! We do hope you will still visit us again for some more bowling fun and we look forward to welcoming you back! Best wishes - Mel
Antwort von Tenpin - Kingston
Hey, thank you so much for the 4* rating of Tenpin Kingston. We are thrilled to hear you had a fun time and got to take advantage of our offers. Please let us know what we can do to earn that last star next time around!
Take care,
Kirsty
Was not working correctly and kept…
Was not working correctly and kept making players miss a go, resulting in a dissatisfaction complained but as busy could not move lane . Manager would not refund even though your faulty machine. Family were up from Kent for a day so ruined day of what was meant to be a family day
31. Januar 2026
Antwort von Tenpin - Kingston
Hello, We're very sorry the faulty machine negatively impacted your family's day. We appreciate you bringing this to our attention. We'll investigate the issue to prevent similar experiences in the future. We do hope to see you again soon for a much more enjoyable session. Our apologies - Kimberley
Not really a proper bowling alley. Unsupervised kids. Noisy and chaotic.
Not really a proper bowling alley. Seating is literary a single bench and a movable table shared between the lanes. Loads of little kids running up and down between the lanes and walking around and playing with bowling balls ready to break their toes or someone else’s. 4 lanes of kids with just 2 uninterested parents supposed to be in charge. The pool tables are right behind and it all feels super cramped and super noisy. Wouldn’t go back. I’d rather go somewhere like gravity max.
24. Januar 2026
Antwort von Tenpin - Kingston
Hi Susan, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that you had found the venue to be noisy and chaotic and that there were issues with the pool tables and seating. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon for a better experience! Best wishes - Adelaide
I've been coming here for almost 18…
I've been coming here for almost 18 months as a Personal ( care) Assistant to the Kingston Rotunda. We love our time here. The young staff are very friendly , helpful and cater for all our needs and are very understanding. The bowling is easy to set up and fun to play. There are heavy, medium and lightweight balls and plenty of each. It's very good value and we get immense pleasure from being here.
23. Januar 2026
Antwort von Tenpin - Kingston
Hey Richard, thank you so much for rating Tenpin Kingston an amazing 5 stars! It's lovely to hear that you always have such a great experience. We look forward to seeing you again.
Take care,
Kirsty
Lovely and fun
17. Januar 2026
Antwort von Tenpin - Kingston
Hi Michelle
Thanks for leaving a review for Tenpin Kingston. We are glad you had a lovely and fun experience and hope to welcome you back again. We appreciate your feedback! Best wishes - Clare
Had a good time
Had a good time. Process to book and check in is really straight forward. Lane set up on the computer was really easy. Everything worked well. The only negative is that the area was a little tight - a small bench for 5 people and their coats. Table service with the app was quick. Overall a brilliant afternoon.
17. Januar 2026
Antwort von Tenpin - Kingston
Hi Esther,
Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry you found there was not enough space for you at the venue, We will ensure this is passed across to the correct team to make any future improvements needed! Best wishes- Steph
Long wait for drinks
When I was playing on my lane with friends drinks was ordered to the lane online however the drinks had to be collected at the bar due to waiting so long our game had ended
16. Januar 2026
Antwort von Tenpin - Kingston
Hi Lewis, thank you for taking the time to leave a review of Tenpin Kingston. We are sorry to hear that wait times were longer than usual. We will ensure your comments are passed on to the relevant team for future improvements.
Take care,
Kirsty
The young lady behind the bar was…
The young lady behind the bar was amazing and a credit to you.
20. Januar 2026
Antwort von Tenpin - Kingston
Hi there, thank you for the lovely 5* rating of Tenpin Kingston. We are pleased to hear you had a fun time and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
It's well organised
It's well organised, good decent crowd, nice snacks, lovely ambience
30. Dezember 2025
Antwort von Tenpin - Kingston
Hello Veena,
Thank you for taking the time to off feedback of Tenpin Kingston. We are delighted that you found the venue well organised and that you like the ambience. We look forward to welcoming you back again soon.
All the best ~ Laura
Was assigned a lane in use
Was assigned a lane in use, so started late despite other lanes being free. Staff did not activate lane when it did become free so we had to chase up and wait further.
29. Dezember 2025
Antwort von Tenpin - Kingston
Hi there, thank you for leaving feedback for Tenpin Kingston. We are sorry to hear you were assigned a lane in use and had a longer wait time. If you would like to discuss this further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. Please also include any other information not already here. Once again, we are really sorry to hear this and we hope to welcome you again in the future. Best wishes - Kaylee
Fantastic customer service
We organised work get together but I made an error when booking the date and only realised when arrived there. Fortunately, manageress was super helpful and saved the day. Thanks to her we had wonderful evening…Thank you very much and we definitely coming back 💕
8. Januar 2026
Antwort von Tenpin - Kingston
Hello there, thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Kingston! We are really pleased to hear that you had a great time with us. We are thrilled to hear that the issue was soon resolved. We do hope to see you again soon! Many Thanks - Kimberley
We were checked in quickly and were…
We were checked in quickly and were able to start ahead of our time slot. It was good fun and the food was good. The only grumbles I have is when our food was served, it was just plonked down with noone bothering to tell us it was there and the other thing was the balls kept getting struck which caused a storage when bowling
22. Dezember 2025
Antwort von Tenpin - Kingston
Hi Sarah! We're glad you enjoyed your experience and that check-in was quick. We appreciate your feedback regarding the food service and bowling issues. We'll address these concerns to improve our service. Thank you for taking the time to leave Tenpin Kingston a rating and review and we look forward to seeing you again soon! Best Wishes - Rosie
Absolutely terrible experience
Absolutely terrible experience. Staff were utterly useless. Took 3 staff members to try and get a simple food order right. Quarter of the food arrived which we then had to chase staff for the rest of the order 30 minutes later. When the food did arrive it was absolutely disgraceful. One order was a margarita pizza which had the tiniest sprinkle of cheese on it. Ordered cocktails which the staff did not know how to make even though it’s on their menu. Our assigned lane had a broken light over the pins so we were moved to another lane only to look back later and see another family put onto our original lane with the light still broken over the pins. Minimal selection of bowling balls. Will never go to a Tenpin venue again!!
21. Dezember 2025
Antwort von Tenpin - Kingston
Hi Marc,
Thank you for your 1* review at Tenpin Kingston! We are very sorry to hear about your recent visit to us, We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Too many flashing lights
21. Dezember 2025
Antwort von Tenpin - Kingston
Hi Thomas,
Thank you for your 2* review at Tenpin Kingston! We are very sorry to hear you have not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed- Best wishes-Steph
Really poor service
Really poor service. Nearly 60 quid and had to wait more than half an hour for a lane. Would have been longer if hadn't complained. Not a great experience at all
20. Dezember 2025
Antwort von Tenpin - Kingston
Hello Alex
Thank you for taking the time to leave a rating and review for Tenpin Kingston. We are sorry to hear that there was a long wait for a lane during your recent visit. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the subject "Review - Kingston". We can then contact you directly to discuss. Best wishes - Clare
We always have an amazing time at Ten…
We always have an amazing time at Ten Pin Kingston, we go fairly regularly.
Unfortunately this time wasnt so good... we had to wait 20mins for our lane because previous people were still on it, which is absolutely fine, things happen. When I went back after 20mins, I had to queue even though there staff doing nothing, eventually I called someone over only to be told that im late for my booking so time will be shorter.
Explained that we were in fact early for our lane, and were told we had to wait, which the staff member shrugged at then gave us our lane.
Lots of staff doing nothing isnt good for business
ON AN EVEN BETTER NOTE, THANK YOU SO MUCH FOR YOUR SPEEDY RESPONSE IN REPLY TO THIS AND THANK YOU SO MUCH FOR YOUR APOLOGIES!!! WE WILL BE BACK FOR A VISIT 6TH JANUARY 2026 💯❤️😘
16. Dezember 2025
Antwort von Tenpin - Kingston
Hi Heidi, thank you for taking the time to leave a review of Tenpin Kingston! We are really disappointed your most recent visit was not as enjoyable as previous visits with us! We pride ourselves on excellent customer service and so we are very sorry to see we dropped the ball on this occasion! Please be assured all feedback will be given to the team so that they can ensure improvements are made and in the meantime we do hope you will continue to visit us in the future! Best wishes - Mel
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