The moss looks good, with minimal packaging, which I appreciate. But the AI customer service has some glitches: this tests patience all around. As long as we can learn from it & aim for higher ground.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
TN did not ship as promised. Website said 7-10 days; shipped in 27 days. Failed to deliver one item. When I tried to contact TN, all I got was their BOT. Communicating with a bot could not solve the d... Mehr ansehen
Unternehmen hat geantwortet
Last fall I planted 3 Carolina spice bushes, 3 witch hazel bushes, 6 red twig dogwoods, some ferns, echinaceas, trilliums, jack-in-the-pulpits and some day lilies. They were all dormant until a couple... Mehr ansehen
Unternehmen hat geantwortet
two purchases already made from TWN, and the results are great my mulberry trees are doing great, planted over 6 weeks ago they have grown over a foot and a half already. My second purchase Paw trees... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
61 year-old Nursery: trees, shrubs, perennials, moss, ferns and natives at online-low grower prices. Ships to all states.
Kontaktinformationen
Tennessee 108 12845, 37301, Altamont, Vereinigte Staaten
- 931-692-7325
- sales@tennesseewholesalenursery.com
- www.tennesseewholesalenursery.com
4.2
Gut
1962 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. Your order of 25 Ostrich Ferns was delivered on May 13, 2026.
Ostrich Ferns are dormant bare-root perennials that commonly spend their first season establishing their root systems. It is normal for some to remain dormant through the first growing season, with many emerging the following spring. This is a natural growth habit of many bare-root fern species.
We hope you'll give the remaining ferns time to establish before judging their long-term success.
– Bailey
Tennessee Wholesale Nursery
The cedar trees received last year were…
The cedar trees received last year were sickly at arrival time. I contacted the nursery and was told to wait a year… the trees are 100% dead. Very disappointed
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. Cedar trees are shipped dormant and can take time to establish after planting. Once planted, their long-term success depends on many factors outside our control, including soil conditions, drainage, watering, weather, planting depth, and transplant shock.
Our 100% Live Arrival Guarantee covers plants upon arrival. While some companies include longer warranties in their pricing, we prefer to let customers choose the level of protection that best fits their needs rather than increasing prices for everyone.
– Bailey
TN Nursery
Pretty dry upon arrival nothing has grown
Pretty dry upon arrival. Followed instructions but So far nothing has grown.
2. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you're concerned. Bare-root plants often arrive dry because they are shipped dormant, which helps protect them during transit. That is normal and does not indicate the plants are dead.
Many bare-root perennials spend their first season establishing roots before producing noticeable top growth, and some species will not emerge until the following spring.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee.
– Bailey
TN Nursery
The moss looks good
The moss looks good, with minimal packaging, which I appreciate. But the AI customer service has some glitches: this tests patience all around. As long as we can learn from it & aim for higher ground...
2. Juni 2026
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
Timely and exactly what was ordered
Timely and exactly what was ordered. I'm looking forward to seeing how well these bulbs grow. I will definitely be coming back for more items in the future.
1. Juni 2026
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
The item I ordered took much longer to…
The item I ordered took much longer to receive than expected, all of the product was brown when opened, but I planted all 50 items anyway. None of the items have started to show signs of life after two weeks. I’m very disappointed!😡
15. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you're disappointed. Bare-root plants are shipped dormant, so it is completely normal for them to arrive brown and without visible top growth. That alone does not mean they are dead.
After only two weeks, many bare-root perennials have not yet begun to emerge. In fact, some species spend their first season establishing roots and may not show top growth until the following spring.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee.
– Bailey
TN Nursery
TN did not ship as promised
TN did not ship as promised. Website said 7-10 days; shipped in 27 days. Failed to deliver one item. When I tried to contact TN, all I got was their BOT. Communicating with a bot could not solve the delivery issue or answer any questions. Sometimes, the BOT could not find my order, other times it could find the order. If I called and the BOT transferred to a "live" agent, I got a recording saying we do not take calls and a quick disconnect.
17. Juni 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. During our busy spring season, processing times can occasionally be longer due to high demand.
We also want to clarify that our phone number is clearly listed on our website, and our live customer service representatives are available to assist customers Monday through Friday from 8:00 AM to 3:00 PM Central Time. While we use AI to help answer common questions, real people review customer emails and answer calls during business hours.
If an item was missing from your shipment, we would have been happy to review and correct it under our 100% Live Arrival Guarantee.
As a family-owned nursery since 1959, we appreciate your feedback and will continue working to improve our customer experience.
– Bailey
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. Bare-root ferns are shipped dormant and naturally appear brown or lifeless when they arrive. That is normal and does not mean they are dead.
If the ferns had actually arrived dead on arrival, they would have been soft, mushy, foul-smelling, or decomposing. Many fern species spend their first season establishing roots and may not produce new fronds until the following spring.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee.
– Bailey
TN Nursery
Less than 50% lived
I ordered 25 tulip trees on March 24th. The website said they were ready to ship "now." The season was perfect for planting bare root plants where I live, so I was excited to get them into the ground. Then I waited...and waited...and contacted Tennessee Wholesale Nursery. They told me they were busy and experiencing a drought, but would ship soon. I received the trees on May 6th. It was hot in my area by then, but I put them in the ground on the day I got them. I followed their instructions to the letter. Fewer than half are alive now. I reached out, but they only offer a 24 HOUR warranty after receipt. I would not purchase from them again. Customer service is also snippy and rude.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. During the spring season, weather conditions and digging conditions can occasionally delay shipments. We delayed shipping because we did not want to send trees that could have been compromised by drought conditions.
As a family-owned nursery since 1959, we do not ship dead trees, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code explaining how to perform a simple scratch test to determine whether a dormant tree is alive upon arrival.
Once trees are planted, many factors outside of our control—including soil conditions, weather, watering, planting depth, drainage, and transplant shock—can affect their establishment and survival.
We're sorry your experience did not meet your expectations.
– Bailey
TN Nursery
I did about 100 bare root plants this…
I did about 100 bare root plants this year. The Sumac planted in November came up 85%, hay scented ferns planted early May, 0%, shasta daisies, planted late May, maybe 15%, it has been almost four weeks now ... jury is still out on the daisies. Google said to give up on them. I also did a dozen English Lavender, 85% success, but I dont recall if those were from TWN. I have been around the block with seeds, transplants, and bareroots. Am just saying it could be my fault, but for the huge time investment required, I am over it. The success rate is not good enough.
13. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. Hay-scented ferns are woodland ferns that commonly spend their first season establishing underground before producing noticeable top growth, and Shasta daisies can also take longer than four weeks to become established after transplanting. Four weeks is simply too early to determine whether many bare-root perennials have failed.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code with planting instructions and guidance on what to expect from dormant bare-root plants.
We appreciate your feedback and hope you'll be pleasantly surprised as your plants continue to establish.
– Bailey
TN Nursery
I bought the last bag of lily of the…
I bought the last bag of lily of the valley bare roots. They looked like very puny and unhealthy bare roots on arrival, and only one came up. It would be better to toss the bad bag at the end of the line, rather than try to sell it.
13. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. Lily of the Valley is shipped as dormant bare-root rhizomes, and they can appear small or unimpressive when they arrive. That is completely normal and does not indicate they are unhealthy.
Many Lily of the Valley plants spend their first season establishing underground before producing strong top growth, and some may not emerge until the following spring.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee.
– Bailey
TN Nursery
Customer service is not good
Customer service is not good.
Order incomplete
Took way too much effort to figure out details only to finally discover no ship date will ever be provided.
20. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. During our busy spring season, processing times can occasionally be longer due to high demand.
We also want to clarify that while we use AI to assist with common questions, real people review customer emails and answer phone calls during our business hours. If your order was incomplete, we would have been happy to review and correct it under our 100% Live Arrival Guarantee.
As a family-owned nursery since 1959, we appreciate your feedback and will continue working to improve our communication and customer experience.
– Bailey
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
The plants arrived in the time span…
The plants arrived in the time span promised and were packaged well.
18. Mai 2026
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
Thank you for your generosity
Thank you for your generosity, Tennessee Wholesale Nursery! There were far more than the 25 swamp milkweeds I ordered, so I was able to give some away to grateful plant enthusiasts. And your generosity with the red cardinal flower is much appreciated, too.
18. Mai 2026
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
Got 25 ferns and one week after…
Got 25 ferns and one week after planting were starting to see growth from most of them. Hope we can see continued success.
17. Mai 2026
Antwort von Tennessee Wholesale Nursery
Thank you so much for giving us a try! 🌱
No customer service
I had some concerns about my order. The closest thing I could get for help was anA1 bot and that didn’t address my issue. I ask for a person but never got one. I found this to be unsatisfactory.
16. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were frustrated. We want to clarify that while we use AI to assist with common questions, real customer service representatives are available by phone Monday through Friday from 8:00 AM to 3:00 PM Central Time, and our phone number is listed on our website. Real people also review customer emails and concerns.
As a family-owned nursery since 1959, we appreciate your feedback and are continually working to improve the customer experience.
– Bailey
TN Nursery
4 of 25 plants leafed out
4 of 25 plants leafed out. I've been gardening for four decades. So I do know what I'm doing.
10. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were disappointed. We certainly respect your gardening experience.
Many bare-root perennials and dormant plants spend their first season establishing root systems before producing significant top growth, and some species do not emerge until the following spring. A lack of leaves during the first growing season does not necessarily mean the plants have failed.
As a family-owned nursery since 1959, we do not ship dead plants, and every order is covered by our 100% Live Arrival Guarantee. Every shipment also includes a QR code with planting instructions and guidance on what to expect from dormant bare-root plants.
– Bailey
TN Nursery
SCAM
The company was paid for my plant order the day it was placed. 30 days later I have received nothing. The tracking number they sent me 21 days after my order was placed said my product was delivered to CA ONE MONTH BEFORE IT WAS ORDERED. When I requested my money back they said a cancellation fee of 15% was required. FOR RECEIVING NOTHING. I don't think so. Is this even a real company?
14. Mai 2026
Antwort von Tennessee Wholesale Nursery
We're sorry to hear you were frustrated. As a family-owned nursery since 1959, we are a real nursery and take great pride in serving our customers.
If your order contained trees or shrubs, those are seasonal items and do not ship until November, as clearly stated on our website. The tracking issue you described also sounds like a carrier reusing a tracking number before updating it with your shipment's information, which can occasionally happen.
Our cancellation policy is clearly disclosed before checkout because many orders begin processing immediately after they are placed.
We're sorry your experience did not meet your expectations.
– Bailey
TN Nursery
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