teak warehouse UK (not active) 

As you probably are doing right now, we read bad review after bad review after bad review and were more than a little dubious about ordering.

The bad reviews all seemed to be about the delivery, not the quality.

We actually needed our 8 seater table and chair set within a week from order for a party were were having.

Delivery ability was our prime concern.

The reviews suggested we might be waiting weeks - It arrived 4 days after our order, on the day it was due to arrive. We even got a phone call from the driver when he was an hour away so one of us could pop back home to collect and pay.

As you can select cash on delivery, you have nothing to risk or loose..

We are more than happy with the furniture, it arrived 4 days after order and the delivery driver was brilliant.

furniture just delivered, it seems good quality and looks nice. kevin the driver was excellent, friendly and helpful and advised about oiling it, preservation etc. all in all an excellent experience

I spent a good deal of time searching for a quality set of teak garden furniture at a reasonable price to replace a set that I had which was supposedly made out of some exotically-named hardwood but deteriorated quickly, warped and fell apart after 5 years. My searching included visits to various garden centers, local retailers and online searches. I found Teak Warehouse on line. The product description was what I wanted and the price quite reasonable. Then I searched for company/product reviews. If you are now reading this review you have probably read most of the others, as I did. Although there seemed to be common gripes about poor combinations and customer service in general,only one or two made negative comments about the quality of the teak garden furniture delivered Most reviews seemed praise the quality of the furniture even if they were unhappy and aggravated about the customer service. So, I decided to order the “Miami” 8-seater set and elected to pay cash-on-delivery. I ordered the set on August 16th (2014) and it was delivered on the 26th. The set is constructed of top-quality teak with expert craftsmanship. Unfortunately there was a bad crack in one of the two major longitudinal support beams on the underside of the table. This was due to a weak point in the beam created by a very large knot in the wood. The crack was discovered on delivery. But, a replacement table was delivered the very next day. I then spent the following day carefully hand-rubbing teak oil onto the entire set (table + 8 chairs). So, needless to say, every inch of wood was inspected in detail. There were no disappointments or hidden flaws of any kind. If anything, I was even more impressed with the quality of the teak and the professional craftsmanship of the construction. With proper care, I expect to get many years of use and enjoyment from the set. So, in summary, no product complaints and full satisfaction. However, if you plan to place an order with them, you should keep in mind the following:

1. if you call you will probably get a recorded message telling you that the preferred way of communication is e-mail but that you can leave a message on the phone. If you leave a message, don’t expect someone to return your call in the immediate future, if at all.

2. E-mail worked best for me, although a reply may not reach you quickly, perhaps not until the following day or later. The reply will be brief.

3. When you order, specify the colour of cushions that you want (Green or “Natural”), regardless of what the product description says you’ll get.

4. If you feel uncomfortable paying in advance by bank transfer, select cash-on-delivery as your payment option and inspect the product before you pay. That should alleviate any uncertainty.

5. When you are notified of your day of delivery, it will likely state that delivery will occur sometime between “9AM and 12PM”. They mean “12 midnight”. However, when you order you can specify that you want the driver to call you one hour before delivery. So, give them your mobile phone number if you plan out of the house between 9AM and midnight, and don’t venture more than about 30min away from home. When you get the call, ask the driver to give you his best -guess ETA.

6. The driver of the delivery van is probably the only face-to-face contact you make with Teak Warehouse. If you’re lucky, you will get someone as professional as I did. His name is Ashley. He was very efficient, helpful, caring, amiable and responsible. He made both the original delivery and personally took the responsibility for delivering the replacement table to me the next day (Thursday) so that I would have time to prepare the furniture (teak oil) for a weekend barbeque party.

7. If you order a teak table, assemble the bottom cross-piece (foot rest) onto the legs before you attach the legs to the table.

Lastly, as I understand it, Teak Warehouse is pretty much a 2-man operation plus drivers. They are very busy. Their favourable price is primarily due to low-overhead and bulk-buying from a dedicated supplier.Their primary business communications are via cel phone and ipad. There is no office staff, per se. They order the furniture from a dedicated supplier in Java who ships it to them by the container load. When the container arrives, it is transferred to their warehouse and thereafter delivered. So, after you order, the promptness of your delivery is basically dependent on what they have in stock in the warehouse at the time. If it’s not in stock, you have to wait for the next container to arrive via ship from Indonesia. But, when all is said and done, you should not be disappointed with your purchase; which is really what it's all about.

I had tried calling the supplier on the number given on the website prior to placing the order. I managed to get through finally and the person at the other end said it was 3 weeks delivery time for the teak table due to time taken to get the chairs. I placed the order on 26th June and got an email to confirm the order. But there was no contact after that. I then repeatedly tried calling over the next few weeks but the calls always kept going to voicemail. I sent couple of emails to ask for a delivery date, but there was no reply. Finally 3 weeks later I managed to get through on the phone and I was told that I would get an email the next day with a delivery date. A week went by with no email. I then started trying to call again and finally managed to get through after a few days of trying to call. I was again told that I would get an email the next day with a delivery date. This time I got an email with a delivery date a few days later. The table finally arrived on 21st July. I was a bit apprehensive with the delivery as the table had no protective packaging and there were scruffs on the top which seemed to go off when you cleaned it with water. But it was a bit worrying. The chairs had packaging but when I removed the cardboard covering, I found that some of the chairs had wet cardboard on it and it looked to have mildew on the teak because of this. We then tried to assemble the table and found that we were missing half the bolts and screws needed. There was a hole in the packet with the screws and it must have fallen out in transit. I then emailed [Name] to ask him to send some extra bolts and screws but got no reply. Finally after a week we send an email saying we would leave a bad review and he immediately replied to say that he would send some replacement bolts and screws. 2 weeks later and still no screws or bolts have arrived. I have emailed again and got no reply. We have since assembled the table with half the bolts missing and we are hoping it will stay together as it looks quite heavy. The instructions to assemble were terrible and the bolts we had didn't seem to fit in the holes provided either. There were some minor scruffs and cracks in parts of the underside of the table and a crack on one of the legs. So I wasn't very pleased with the quality even though it looks and feels solid. I would not buy from here in spite of the low cost because it's risky given the poor customer service. It would be better to buy elsewhere and pay more but have some satisfaction that any issues will be dealt with.

The other day I ordered a bench from this company through their website and was surprised to see a message saying that someone would be in touch about payment. Later I got an email saying that delivery would be in 2 days and that I could pay via bank transfer or cash on delivery. I chose cash on delivery. I thought it rather odd that there was no Paypal or other means of online payment. I became suspicious. I phoned the company numerous time but got no answer. Then I Googled the address and found nowhere that looked like a company on Google maps. Then I Googled "teakwarehouse scam" and came across Trustpilot. I found lots of bad reviews but also good ones. After reading all the bad reviews I was convinced that this company was up to no good but as I hadn't paid out anything it didn't matter in real terms to me. Because of the bad reviews, I began searching for a different seller of teak benches and took for granted the delivery wouldn't turn up.
The morning of the delivery came, and an hour earlier than the time they had given me, they knocked on my door. I was in bed and the driver (Joe) even waited for me to get dressed so that I could inspect the bench before payment. Joe was a nice smiling man who waited patiently while I unwrapped the bench and checked it over. It was absolutely perfect and beautiful - better than I had expected. I have put it together now and I love it. I don't know what the problems really were with the bad reviews, perhaps there have been some hitches or perhaps rivals trying to sabotage their success. To think I nearly cancelled the order due to the negative reviews! It's not fair to try to ruin someone's business in this way. A final note to Mark, who sent me the email about the delivery date and time: perhaps you could set up an online payment option such as Paypal (it's dead easy) even if you have to charge a little extra for their charges. You could also automate the delivery times online to save yourselves some hassle. People would trust you more and you could cut out the correspondence. I love my bench and can't stop looking at it - I would have paid double! Thank you.

My experience of buying from this company was not very consistent. Initially, I had a very prompt confirmation of my order with a clear delivery date and time range (the morning of June 4th, 2014), which seemed very well-organised, friendly and efficient. However, having waited in all morning for the delivery on the due date, I tried to get in touch with the company. There was just an answering machine with no facility to leave a message on the phone number provided and there was no response to my email (sent on 5th June) for over 24 hours and that was just a very short response saying that it was being looked into. I then heard nothing and despite chasing regularly by email, the next response I had did not come until the 11th June (almost a week later) when I received a brief email to say that the delivery would come on Friday 13th June. I asked when to expect the delivery, having been previously told that they try to do most deliveries in the morning but, again, had no response to my email and, again, could not get through on the phone to discuss it.
Delivery day came, and the furniture arrived late in the afternoon. The driver was expected to unload all the furniture on his own so I helped him unload. The weight of the table alone was crazy for one person to lift safely on their own (expect perhaps Geoff Capes) so no wonder the poor chap was so tired.
The furniture arrived very much as it came off the container ship. There was some damp and bits of mould on it in most places but nothing that didn't wash off. The hinges on the table had rusted in transit but still worked - they just looked a bit rough for a new bit of furniture. This didn't really detract too much from the experience as you are getting very cheap furniture at this price and you know it's untreated. We had ordered a complete set of furniture with large table, 10 chairs (Oregon), a parasol and 10 seat cushions. The cushions were not on the delivery and the driver said that they would be sent on later that day by courier or he would be back with them later. This seemed reasonable, so I paid him the full value (cash on delivery as arranged) and he left.
I write this on 21st July and I have still not received the cushions. This is despite several emails and one three word email in response asking which colour cushions we wanted (which, by the way, I had already specified in our original order). It's such a shame that dreadful customer service and a total lack of understanding of the need to communicate with your customers has led this to be such a poor experience. You get the real sense that this is a small operation which is growing at a faster rate than a small number of individuals are able to keep up with. The saving grace is that we are happy with the furniture. I'm not going to say don't buy from these people, as the quality of the furniture is great particularly at the price, just do so expecting the experience to be a challenging one!

I must admit to being a little apprehensive when I placed the order for an 8 seater teak patio set because I had done my homework and had reviewed the rather negative comments left on the web about the Teak warehouse and their appalling customer service. I had also had a problem contacting the firm by telephone (which was constantly engaged) and so decided not to pay for the goods up front, but to wait until they were delivered and unwrapped. I put the firm on notice that I was a little sceptical and would reject delivery if there was anything amiss and also that I would cancel the order if it didn't arrive on time. 'Mark' acknowledged my email with courtesy having noted my comments. The day of delivery arrived - 4 days from order - and while they were later in the day than planned, they did arrive. I unpacked and assembled it, and I am extremely pleased. The delivery driver was courteous and patient. While others have criticised the Teak Warehouse for poor customer service, it is my opinion that if you pay a much reduced price for a product, you have to accept that either the quality of the product will be poor, or the quality of the 'back office' that facilitates the sale. Personally, I would rather the quality of the product was perfect - which it is - than have to pay extra for top customer service teams - John Lewis is the place for that, but then expect to pay twice the price for the product! I would recommend the teak warehouse to my friends but would advise them to be very clear when ordering and ensure 'Mark' is aware of any special time frames so he can advise if he is unable to meet them.

Delivery took a little longer than I would have liked but once a few snags were sorted delivery was confirmed and carried out very smoothly.
Obviously Teak Warehouse UK are very busy at this time of year (June/July) and this should be remembered if you order. I was concerned after reading a few bad reviews but all I can say is that I found the company very helpful sorting out my delivery and the product is more than worth any wait.
If you want quality Teak Garden furniture, give them a go. I'm sure you wont be disappointed in the end.

Very impressive furniture.stacking oregon chairs very well made a lovely rich colour as they should be
helpful driver also

Initial disappointment with the level of service was recovered - thank you

Super heavy table and great stacking chair set
Good finish,quality build and very helpful obliging driver

I ordered some chairs and benches. Good prices, website helpful. There was a delay in the shipping and [name] advised that things would be about 9 days late. No problem and the delivery driver came on a Sunday. Chairs all fine. Benches were poor quality. Contacted [name] to advise. Sent photos. No contact. Numerous chasers later still no response. Real shame as I would not recommend to anyone unless you take the chance that the product is fit for purpose. If the product is not right you are in the lap of the gods given my experience and what other people are saying on here.

Ordering system - very good. Score 9 out of 10
Delivery good - delivered at 0645, instead of at 7.30! Score 9 out of 10.
Product excellent - Score 9 out of 10!
Customer Service - very poor service? Score 2 out of 10. Ordered two benches, one came without bolts and screws. Driver contacted company who said in the post that day. No answers to phone calls, always either engaged or on answer. No reply to numerous emails. Following my initial review, the company immediately got in touch and promised to put missing bolts in the post. Bolts and screws eventually arrived 13 days later after having been chased up again.

Stacking set received and very pleased with it all
solid a grade teak. Very nice to the touch
friendly delivery driver also

ordered on 2 june
tried calling ~50 times always goes to answerphone
left ~5 voicemails, never returned
sent ~5 emails, never replied
cancelled 12 june
luckily no money has changed hands, so only my time wasted

Delivered late afternoon driver couldn't have been more helpful
teak is excellent quality
very glad I bought from these guys

After some problems re delivery of our teak garden furniture set Mark pulled out all the stops and it was delivered at 9.30 on Friday night. I felt so sorry for the lovely delivery man but it was all sorted in the end. The set looks great and is of good quality. Thank you for resolving the matter.

Ordered a 6-seater set and was very impressed by the immediate contact from the company and information about delivery, care of furniture etc. Set arrived as expected (although a little later than they said due to traffic etc - but no real problem - apart from the understandably grumpy driver!) Unfortunately, on unpacking, one of the chairs was damaged. I contacted the company with photos of the damage and was assured this would be replaced. In the meantime I ordered some seat cushions as I hadn't realised that the set came without cushions. Apart from the confirmation of the order and assurance that the chair would be replaced I am still waiting for the replacement chair from 4 weeks ago (and cushion order made a few days after that). I realise that the company want to add mine to another delivery as we're down in Somerset but am a bit disappointed by the lack of communication especially with half term coming up and visitors coming to stay :-(

delivered yesterday, good quality teak, good service, nice and sturdy
good website transaction in all

My delivery of cushions arrrived today.