Very pleased with Tapstore’s service in helping process my return of goods selected in error. Extremely helpful and prompt in sorting the return and refund. Would recommend.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a mono kitchen tap online. As an after thought, I emailed customer sales to ask whether the tap included all fittings, hoses etc. To my amazement, I received a reply within the hour! Upon... Mehr ansehen
Excellent experience with Tapstore. Teresa answered all my questions with patience, helped me choose the right sink, checked their stock and despatched my purchase promptly. She even sorted out the... Mehr ansehen
Unternehmen hat geantwortet
Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday cour... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bäderstudio
- Badezimmerrenovierung
- Heimwerkermarkt
- Küchenmöbelgeschäft
- Küchenstudio
- Fachhandel für Küchenbedarf
Vom Unternehmen geschrieben
Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100
Kontaktinformationen
Unit P, Charlwoods Business Centre, RH19 2HH, East Grinstead, Vereinigtes Königreich
- 01342 321121
- sales@tapstore.com
- www.tapstore.com
4.7
Hervorragend
100 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing customer service
Amazing customer service. They were super quick to answer my questions via email and again super quick to resolve all issues I had. I will definitely prefer them in my next orders
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
We are glad to hear that you got the assistance you needed to resolve your issue, if we can be of assistance in the future please don't hesitate to give us a call! We look forward to dealing with you again.
Excellent service
Excellent product and service to match. Will definitely use again.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you! We look forward to dealing with you in the future
Perfect transaction
Perfect transaction, competitive price, very quick delivery.
Arrived in perfect condition.
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
We are happy to hear that everything went perfectly! Thank you for your kind review
Bought a 3 lever kitchen tap
Bought a 3 lever kitchen tap, with pull-out spray (inc. water filter). Excellent & very fast delivery, coupled with knowledgeable experts - Great advice & recommendations from the team
27. September 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for taking the time to leave us a review! Our team were happy to help you pick the perfect product! We hope you are happy with your purchase
What more do you want?
Speedy delivery and the correct product!
18. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for your feedback! We are glad to hear that your order arrived quickly and safely
As pleased with my second order as with…
As pleased with my second order as with the first one, really impressed with the service/ delivery, and quality of the products (not sure what comes first these days… guess, it’s Customer service ;)
5. September 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
I am glad to hear that your second order went as smoothly as your first! Once again it was my pleasure to assist and hope to do business with you again very soon!
Will Naylor, efficient, polite and just a really nice guy.
I have been having problems with my filtered water and after a couple of emails to Will Naylor in customer service the problem was resolved. He contacted the manufacturer of the filter tap I had purchased and with the information they gave him I fixed the problem in 5 minutes.
I’m very grateful and really appreciate the great service and support, especially from Will. Thank you so much 😊
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
We always strive to get any problems resolved as quickly and efficiently as possible, and it was a great relief to hear that a simple fix solved your issue on this occasion! If we can assist with anything else moving forward, please don't hesitate to ask!
Easy to navigate website
Easy to navigate website, good communication from order to delivery. Good packagaging and fast delivery. Would recommend.
7. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for taking the time to leave us a review! We are glad to hear that you had a pleasant experience ordering with us, we hope to deal with you again soon!
First Class tap supplier
Excellent company with a great selection of taps and sinks at the right price. Quick delivery and good communication from order placement to delivery. Very helpful if you need any advice before placing an order or with fitting.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for your kind words! We are always here to help should you have any further questions or requirements moving forward, it was a pleasure dealing with you!
Amazing support and service.
I rarely leave reviews. However, when I receive outstanding service I feel compelled to.
When I originally received the bath tap/shower mixer, Tapstore were excellent in dealing with my assembly queries.
The following year, a failed part was sent out next day without any quibble.
Excellent.
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for taking the time to leave us a review! We are so pleased to hear you were happy with the ordering process and the aftercare received, if you need anything else please don't hesitate to ask!
Fantastic customer service
Franke sink arrived in January and we stored it until it was needed and then at the point where the worktop and sink were to be installed we discovered a crack in the sink. Teresa from Tapstore was magnificent and although the item was out of stock with her normal supplier, she managed to get us a new sink in less than a week. She was so efficient and helpful that she deserves 6 stars !
19. April 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for your review, we will ensure that your kind comments are passed onto Teresa!
Unreliable shower pump
We bought our shower pump online and had it installed by a professional plumber. Just after a year, it started leaking onto the airing cupboard damaging the wooden boards. Upon inspection, we were advised that the pump had a crack, hence the leakage.
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for your feedback, we are extremely sorry to hear this! Please can you give us a call and we can arrange a replacement for you?
Very efficient service
7. März 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
We are glad to hear you were happy with the service received! Hope to deal with you again soon!
Excellent service
Excellent service, suggested successful remedial action to my problem extremely promptly. Highly recommended for after sales service and quality of products.
1. März 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you for taking the time to leave us a kind review, it was our pleasure to be able to assist you in resolving the issue. If you require anything else please let us know!
Very helpful and polite
I had a problem waiting for delivery of a much needed water pump and they were very helpful in solving the problem.
15. März 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
We are glad to hear that any issue was resolved swiftly and efficiently, please let us know if there is anything else we can assist with!
Excellent customer service
Excellent customer service. We needed a new mixer tap and we were unsure if we had selected the correct one for our system. We rang customer service and the lady was really knowledgeable and helped us choose the correct tap. The tap arrived the next day with DPD and the quality was excellent. I would highly recommend.
1. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you so much for your kind feedback, we are glad that we could assist you in choosing the correct product! We hope to deal with you again soon!
Exceptional
Excellent customer care throughout from Will and Team. Huge thanks for your valued service and I hope to deal with you again in the future.
26. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you so much for your kind review, it was a pleasure to be able to help you with your order! Kind regards, Will
Having ordered some tap filter and…
Having ordered some tap filter and waiting 3 weeks for delivery I flagged the issue to the customer service team. They apologised and said they would get another delivery out. Another week passes and no sign of the product so I chase up again and again I get a passive response. The lack of reflection that it’s been a month with no product delivered was incredible. I’m just glad it wasn’t something I urgently needed. Won’t be using them again…
30. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Good afternoon, thank you for your feedback. We are extremely sorry for the issues and delay on your order. As discussed, the original delivery went missing with DPD. When we were informed of the issue, the order was re-shipped the same day, on a next day delivery. DPD were then asked to return the second shipment to us. When we were notified of this, we offered to re-ship your order and refund the postage, or refund the whole order. The option to refund the order was chosen and processed straight away for you.
Excellent customer service, I recommend them.
Excellent customer service. initially called with a few questions which were quickly and clearly answered. Placed the order online and the shower unit arrived promptly. There was an issue with the shower (not Tapstore's fault).within 24 hrs I had a replacement unit back in the hands of the plumber. Given this was in the gap between Christmas and New year I think that was amazing. Happy to recommend and will use them again in the future. Thank you.
29. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you so much for your kind feedback, we are glad that we could get the issue resolved quickly for you! We hope that you are happy with your purchase and hope to deal with you again soon!
Great Service
Easy and intuitive website. Great prices = super value for money. Prompt services from ordering and taps delivered within 48 hours. Would recommend this company
17. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Tapstore UK Ltd
Thank you so much for your review, we are pleased to hear that your were happy with your order and service received! If we can help with anything else, please let us know!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.