I opened a pay as you go account with them on 8th July last and after using the service for seven days I was not happy with the service and ported my number out on the 22nd July after only seven... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Extremely correct and professional team!!! Happy with talkhome VERY much! The best data (especially here in Highands), the best plans and absolutely professional to solve the technical issues. Appl... Mehr ansehen
Unternehmen hat geantwortet
I spoke with Brian today, enquiring about rechargeable card. He was very helpful and patience. I was able to recharge my card quickly with his instructions. Thank you Brian, much appreciated. Dorath... Mehr ansehen
Unternehmen hat geantwortet
Yesterday, I bought a card and tried to use it with my family who are in another country. I dialed several times, but the calls wouldn’t connect. When the call did connect, it went to an automate... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Talk Home Calling Cards are used by millions of people to make cheap international calls to over 200 destinations around the world. Calling Cards can be purchased at retail outlets, online or in the form of rechargeable cards. Our rechargeable cards are a much more planet friendly option, include reward points and are generally easier and faster to use than the standard calling cards. With over 25 years experience in the industry, we have worked hard to build long-lasting relationships with key suppliers and leading international calling network operators to offer high quality calling and mobile recharge services to our customers. Talk Home - Closer Than You Think!
Kontaktinformationen
Anchor Brew House 50 Shad Thames, SE1 2LY, London, Vereinigtes Königreich
- +44(0)330 993 7339
- cs-cards@talkhome.co.uk
- www.talk-home.co.uk
2.9
Akzeptabel
167 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ive been using for years and never had…
Ive been using for years and have never had any problem!
30. März 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear G Fl,
We're delighted to hear that you've been a satisfied customer of Talk Home Calling cards for years! Your loyalty and positive experience mean a great deal to us, and we're thrilled that our service has consistently met your expectations.
Customer satisfaction is our top priority, and we're committed to providing reliable and convenient calling card services to all our customers, including you. Your continued support motivates us to maintain the high standards you've come to expect from Talk Home Calling cards.
If you ever have any questions, feedback, or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a seamless experience with Talk Home Calling cards.
Thank you for choosing us as your trusted calling card provider, and we look forward to serving you for many more years to come!
Best regards,
Sam
Does not connect to Indian phone number
I call the London access number, I enter my PIN when requested, then I enter the Indian international phone number when requested, and then the service just hangs up on me without ever connecting to the Indian number - please help!
29. März 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Sandy,
We're sorry to hear about the difficulty you're experiencing with our Talk Home Calling card service. It's frustrating to encounter issues when trying to connect with your desired international number, and we understand the importance of reliable communication.
To address this matter, we recommend ensuring that you're entering both the PIN and the international number correctly. Sometimes, small errors in inputting these details can lead to connection issues. Additionally, please make sure that the international number you're trying to reach is entered in the correct format, including the country code.
If the issue persists despite ensuring the accuracy of your inputs, we apologize for the inconvenience and would like to investigate further to determine the root cause of the problem. Please provide us with additional details, such as the specific calling card number you're using and any error messages you may have encountered, so that we can assist you more effectively.
Your satisfaction is important to us, and we're committed to resolving this issue and ensuring that you can connect with your international contacts seamlessly.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address it.
Best regards,
Sam
Stress
They don't deserve a single star. I bought a card and unable to use it since 27th of February. Access code provided was not working and the card invalid. What has gone wrong with this service. They need to look into this.
0330 993 7332
0330 777 1219
0207 993 7332
Access code provided keeps ringing and in the end
it stated you call is unable to be connected pls retry back later. Where as it should have pls put your pin. I request for refund because I can't wast money on what is not useful.
21. März 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Ashanty,
We sincerely apologize for the inconvenience you've experienced with our Talk Home Calling card. It's distressing to hear that you've encountered issues with the access code provided and that you've been unable to use the card since February 27th. This is not the level of service we strive to provide, and we understand your frustration.
Please know that we take your feedback seriously, and we're actively investigating the issue to determine what went wrong and to ensure that it is promptly resolved. Your satisfaction is our priority, and we're committed to finding a solution for you as quickly as possible.
Regarding your request for a refund, we completely understand your concern and will ensure that it is addressed promptly. Please provide us with your details, including the card number and purchase information, so that we can process your refund as soon as possible.
Once again, we apologize for the inconvenience and frustration this situation has caused you. We appreciate your patience and understanding as we work to rectify the issue and regain your trust in Talk Home Calling cards.
Please don't hesitate to reach out to us directly if you have any further questions or concerns. We're here to help.
Best regards,
Sam
Very poor communication bad reason
Very poor communication bad reason
20. März 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Sajid Iqbal,
Thank you for sharing your feedback with us. We're sorry to hear about your experience and any frustration caused by poor communication. We strive to provide clear and effective communication to all our customers, and we regret that we fell short of meeting your expectations in this regard.
Your feedback is valuable to us, and we take it seriously. We will review our communication processes to identify areas for improvement and ensure that our customers receive the quality service they deserve.
If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. We're here to help and to ensure that your experience with Talk Home Calling cards meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your feedback.
Best regards,
Sam
Don't waste my time and money
I have followed the instructions and so far have not been able to get through, a message keeps coming up to put my conference code, you only need your pin number, waiting for someone to e-mail me, and each time I try it using up my credits.
10. März 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Sharon John,
Thank you for reaching out to us regarding the issue you're experiencing with Talk Home Calling cards. We apologize for any inconvenience this has caused you.
It appears there may be a misunderstanding regarding the usage of the calling card. You only need to enter your PIN number to make calls, not a conference code. We understand the frustration this may have caused, and we're here to assist you in resolving this issue promptly.
To ensure you can use your calling card without any further difficulties, we recommend double-checking the instructions provided and ensuring you're entering the correct information. If the problem persists, please provide us with your contact details via email, and we will reach out to assist you further.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding as we work to resolve this issue for you.
Best regards,
Sam
I purchased a Talk Home card (9/2/24)…
I purchased a Talk Home card (9/2/24) hoping to call China. but with NO luck? I tried and tried with 2 different numbers, again with NO luck.
I went to Trustpilot and I see that there was another complaint 3/4 days ago, again why has it taken so long to solve this issue?
10. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Patrice Johnson,
We apologize for the inconvenience you experienced with our Talk Home calling card service, particularly in your attempts to call China. We understand how frustrating it must be not to achieve the desired connection despite repeated efforts.
At present, we regret to inform you that our calling cards are not compatible for calling China. However, please be assured that we are actively working in coordination with our business partners to address this issue and explore potential solutions. Your feedback is invaluable to us, and we appreciate your patience and understanding as we strive to enhance our service offerings.
In the meantime, if there's anything specific we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team directly.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.
Best regards,
Sam
Wasted credit, cannot be used to call China
Don't use this service for calling China - it doesn't work, and it hasn't worked for months. I have credit that literally cannot be used anymore. No service announcement or anything - terrible service.
5. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Will W,
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you've experienced with our calling card service. We understand how frustrating it must be to have credit that cannot be utilized, especially without any prior notification or service announcement.
We're currently investigating the issue with calling China connectivity and working diligently to resolve it as soon as possible. Your feedback is invaluable to us, and we're committed to improving our services to ensure that incidents like this are addressed promptly and effectively.
In the meantime, we'd like to assist you with your unused credit and explore potential solutions. Please reach out to our customer support team at your earliest convenience, and we'll do everything we can to resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.
Best regards,
Sam
I have my expectations exceeded …
One amazing thing is that l sometimes forget l had this facility. But never dissatisfied or disappointed whenever i went back to it. The account is still functioning, the balance intact and the network is awesome.
I also get to call USA free.
Been using this for well over 5 years and my account intact even after a year’s non use. Well done and thank you
4. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Mamatee,
Thank you so much for your fantastic feedback! We're thrilled to hear that our service has been reliable and consistently satisfying for you over the past 5 years. It's great to know that even after a year's non-use, your account remains intact and the network quality meets your expectations.
We're delighted that you've found our facility so reliable that sometimes you forget you have it! Moreover, we're glad to have provided the added benefit of free calls to the USA.
Your continued support means a lot to us, and we're committed to maintaining the quality of our service. If there's anything else we can do for you, please don't hesitate to reach out.
Thank you for choosing us, and here's to many more years of providing you with excellent service!
Best regards,
Sam
Amazing online support
Great product and amazing online support. Fast, effective, do the job! I had made a mistake in my purchase, they fixed it in couple of hours. I recommend.
21. November 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Isabelle Champanhet,
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our product great and our online support amazing.
We're dedicated to providing fast and effective solutions, and we're delighted that we could swiftly rectify the mistake in your purchase within a couple of hours. Your recommendation means a lot to us.
Should you have any further questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction.
Thank you for choosing us and for recommending our services!
Best regards,
Sam
Great service
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Bee Cee,
Thank you for taking the time to share your positive experience! We're thrilled to hear that you had a great service with us.
Your satisfaction is our top priority, and we're dedicated to providing excellent service consistently. If there's anything specific that stood out to you or if you have any further feedback, we'd love to hear more about your experience.
Thank you once again for your kind words and for choosing us. We're here to ensure your continued satisfaction.
Best regards,
Sam
Excellent Service and Quality
Excellent introductory price and for a full 6 months. Had a couple of issues and the online support was superb and got it sorted within 5 mins of web chat.
Web site is simple but functional and phone signal/speed is very good in my area. Really impressed and will be using them going forward.
21. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Steve,
We are glad to know that you are enjoying using the service.
We do appreciate your kind words and the 5-Star review.
Keep using Talk Home.
Best Regards,
Sam
This is a scam
This is a scam. I just purchased £10 talk home card with my paypal account with 10% off. That’s, £9 was paid
Unfortunately, i dial the 0330 993 7333 and enter myPIN… It says wrongPIN.
So i went through my email and immediately i clicked on the number 033… on my email sent to me as a receipt, it says my balance remains £2:40.
This is ridiculous!!!
12. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Titi,
We do appreciate sharing your issue here.
We are in the calling card business for decades now & we would love to look into the issue you have faced.
If it says the pin is wrong, it seems you have bought a rechargeable calling card where the access numbers are differnet.
Please share the details of your complaint at cs-cards@talkhome.co.uk
Best Regards,
Sam
Excellent customer service
Excellent customer service. Prompt response to customer queries.
29. September 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear John,
We would like to thank you for taking out the time to rate our customer services.
We are glad to know about your experience.
Best Regards,
Sam
Straightforward and easy to use.
Straightforward and easy to use.
I cannot confirm that they are the cheapest for international calls, but TalkHome saves me a lot on my regular international calls to Nigeria and calls to USA are free.
I have been using TalkHome for many years now.
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear William,
Thank you for the 5-Stars.
We are glad to know about your experience with us.
At Talk Home, we make sure to have competitive rates and best quality calls.
We assure you the same kind of services in the years to come.
Best Regards,
Amanda
In the past few years good service
In the past few years, I've been using their services and have been very satisfied with their service. When I had an issue, I raised a ticket and the issue was resolved promptly. I like the new web dashboard. Easy to maneuver! The only thing I can ask for is more minutes for Kenya - compared to other cards, £5 doesnt lasts an hour on UK-Kenya mobile phones
11. September 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Nancy Nance,
Thank you for sharing your feedback and rating us.
Call charges to Kenya are higher due to charges applied by Kenya local network providers.
At Talk Home we are committed to provide excellent quality & best rates. We are counted as the most reliable calling cards provider.
Keep using Talk Home.
Best Regards,
Sam
First and last time using this card.
First and last time with this card.
I tried each of the connection numbers and just got a dead line. When i finally did connect I entered my destination phone number and again dead silence. How do we go about a refund process?
28. August 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Mr. Mirza,
Thank you for bringing this to our notice.
We do provide Free Phone, London access and Local Access numbers where a user can choose the number themselves, so you must try the number which is included in your mobile/landline contract to get connected to.
Once you connect with the access line and enter the calling card pin number, you need to enter the number you wish to dial in the standard international format starting with 00********
We need to check what actually happened, so please send us the calling card details along with your number and the complete destination number to cs-cards@talkhome.co.uk so that it can be investigated and fixed.
You can also request a refund through the same email address.
Best Regards,
Sam
EXCELLENT CUSTOMER SERVICE
Tim, from Customer Service was very helpful and professional. I had great difficulties with using my calling card, as the PIN number was not allowing access to make the calls. He provided me with an excellent service, he was very knowledgeable, patient and reassured me and the matter was resolved on the same day.
1. August 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Nakatindi Nganga,
Thank you for taking out time and leaving such a wonderful review.
At Talk Home, we make sure to provide the best of our service to our customers. Your kind words have been forwarded to Tim.
We assure to provide the best services in the years to come.
Best Regards,
Samuel
Amazing response and very helpful
Amazing response and very helpful. I was struggling to use my PIN number but when they explain to me what to do and how it works also it makes it more easier for me to buy card online rather than going to the shop to buy them.
12. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Linzee,
Thank you for the lovely review.
We are glad you found us helpful. We appreciate your kind words.
Keep using Talk Home.
Best Regards,
Customer Service
Very good company and quick to responde…
Very good company and quick to responde to emails. Very good service.
22. April 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Ahmed,
Thank you for providing your feedback!
We are glad to know you are satisfied with the services.
Keep using Talk Home.
Best Regards,
Talk Home
The only card I use to call back home
The only card I use to call back home. Amazing customer service and the quality of call is really good. I’ve been using talk home for around 15 years! Yes correct 15 years and have always been so happy. You get so much minutes and it seems the credits never expire. Thank you so much talk home your one of the biggest and oldest in the calling card game!!
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Talk Home Calling Cards
Dear Jason,
We are overwhelmed to know how long you have been with us. You are a valuable member of the Talk Home family.
The feedback is amazing, and we would love to serve you for more decades :)
Regards,
Talk Home
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