T-Mobile Bewertungen 2’373

Went to purchase a plan from T-mobile at Ft. Belvoir and was told I would get copies of all paperwork to include license processing. Told I had to pay 300.00 up front for modem. When I asked is it rental for year, he said " its free with your plan" Tried to give me one opened, tried I say. Said " they require me to get a pin number and old phone number" Pin discoverable so I asked him to hide it he said " I don't know how". Then he was about to write new phone number on a sim card. I didn't get paperwork copies so I returned and he said " they will mail them, then they will email them. I went to t-mobile store and was told they couldn't help me because unless it is a certified t-mobile store they are third parties. It gets worse when I rtnd. again he stated " this pad belongs to t-mobile and I can't give you copies they have the paperwork." Then he got real loud and said three times " I did nothing wrong". So I returned the modem and called t-mobile and I asked for rtn. proof and he refused." I spoke to t-mobile agent on phone and he supposedly fixed the problem so I took modem and went home. Suddenly I started getting msgs. to my email from some strange woman, so I took modem back and asked for copies and what I got was not only my address but the address of another person. And the old phone with consumer cellular that I did not port over has bars on it and on- line it says reason may be phone is still linked to that carrier and can still make emergency calls only. Then my account had a phone number on it that n e v e r belonged to me. So I ported the number over to xfinity and they had t-mobile as the account and it went from bad to worse. I wanted to leave them and thet locked my unlocked phone to their verizon carrier. I left consumer cellular because they put a workforce app. on my phone and stated " we can help you get it off" then " it is a third party app and we can't help you" I copied the old phone cintents to a little drive and did not transfere to new phone so as nor to put it on my new phone. I called samsung and as the agent went through the steps for remote help he would say tap agree and before I could he had made it disappear and he did this abour 4 times and I finally got fed up. Now I am getting notices of charges on a credit card that was closed years ago and txt msgs. from strangers and at this point I am just going to get a flip phone and close all on line accounts and figure out how to forgo all of it. Keep in mind each time I spoke to him he was changing info. on the pad each time. ( t-mobile at Ft. Belvoir. and when I complained to consumer cellular before just leaving they made it so that I could only call them and 911. And they took my refund and put a block on my looking into the ups store that never delivered rhe phones and said they did and for going to BBB about it and the workforce app. not mine So what does one do. Find a way to limit technology in ones life and cut it to the bear minimum. I looked at my phone one day and Ring had put A-I on my phone and it had taken over and I looked and saw they had changed me to a new plan and when I asked about it the agent said, ( oh you probably forgot you asked for it and forgot you asked." Then I had to take a photo to get back into my account I was suddenly locked out of. One of these days the general public is going to see through the smokescreen. Now I can't keep google from accessing my clipboard so I got brave and shut chrome down. When agents want to go rogue I find the company will stand behind them and custoner gets the punishment for complaining. The smell of the greenback is greater than the conscience of some. Thank you for this forum.

T Mobile is robbing people. Go somewhere else

Customer service is slow. Problem resolution is slow.

Super goed geholpen in de Veestraat Helmond
We hadden online een telefoon besteld
We kwamen 5 minuten voor de sluitingstijd binnen in de winkel in Helmond.
We werden super goed geholpen en er werd echt aandacht aan ons besteed.
De verkoopster luisterde goed naar ons en gaf ons goed advies

20 minuten na sluitingstijd verlieten we tevreden met een telefoon de winkel
Ze hadden zelfs een screenprotector voor ons erop gezet

Daarom 5 welverdiende sterren

Their customer service is very efficient, they have what I need, they offer great plans, I recommend them, it's time to switch, I assure you that you won't regret it.

I could write a book about the transgressions that are just part of T-Mobile's day to day operations. I'm a business customer, have multiple lines and been with the company since 2016! Where do I begin? The most current and unresolved issue is quite the scam. T-MOBILE has sold me a device that has been recalled for a manufacturer defect. It's paid for and I pay for coverage each month as well.
I'm on my 8th device now... because they keep replacing my phone with 'refurbished' phone of the exact same faulty mass recalled model. This is a $1800 phone. The replacement is not manufacturer refurbished -BECAUSE IT HAS BEEN RECALLED.
Here is the worst part ... I've had to file a claim 7x to replace the phones, because they all are defective, and so the same problem continues to happen. What they do is send you the refurbished device, and then you're supposed to send back the last one within a certain period of time.
T-Mobile HAS CHARGED MY BANK ACCOUNT $2000 TWO SEPERATE TIMES, DESPITE CONFIRMING THE WAREHOUSE RECEIVED THE OLD DEVICE! APPARENTLY IT HASNT BEEN PROCESSED... 3MONTHS LATER!
I've been told since August that I should be expecting the refund for that equipment non return fee.
Still, I've seen nothing, *PLEASE NOTE* the phone was damaged and even in best condition the trade in value is less than $600... but I was charged $2000 twice.
Customer service offers no solid resolution. Reporting to FCC.

Incorrect charges appear in the billing system.

TMOBILE is the best! I have used them over the years and i have found, bang for buck, this is the service you want!

T-mobile network drops repeatedly, support is also very slow.

I just went through the most infuriating customer service experience of my life with Tmobile chat. It isn't support's fault. Tmobile just simply does not give a crap about their customers. There apparently is no possible way for me to verify my identity without receiving an SMS... an SMS that I cannot receive because my eSIM is not working. I was instructed to come into a Tmobile store for further assistance, but that is not an option as I am now living abroad. I also cannot call them as my eSIM is not receiving service at this time, and their suggestion to borrow a neighbor's phone and make an international call to their support team is also an asinine non solution. Additionally, it is not at all worth the time and money it would take for me to return to the states to walk into a physical Tmobile store to see if somehow associates in store can work some magic that someone on the other end of a computer cannot. As a result, I'll be closing my account and losing my US numbers instead (assuming there is some path forward to do THAT remotely..... if not I'll make sure to sest up a chargeback and utilize any and all legal methods available to cancel the autopayments).

I feel bad for customer support agents. They sincerely tried. But apparently there is no way for an account without service to receive support from abroad. Tmobile is really screwing folks over by not providing a path for identity verification beyond receiving a temporary SMS PIN code. I'm making this post as a warning for any others who may go abroad with a Tmobile phone - don't. If anything goes wrong with your eSIM you won't be able to fix it without flying back to the states. After years of decent service I'm learning only now that I need assistance that their support policies result in Tmobile as a whole being unreliable, frustrating, and overall disappointing.

I just needed to get this off my chest and make sure that everyone else out there is aware of this situation. There could be a solution, easily. There could be a path to verify my account through chat via account PIN, billing address, SSN, DOB, literally any number of identifiers could make it possible for me to verify my identity. But it apparently doesn't exist.

This company has completely changed its business model for customer service. I signed up for T-Mobile WiFi and with the highest service they offer(Magenta service), I was constantly being bounced off the internet on my TV, Computer, and phone. So they sent a new router, T-mobile does not have technicians that respond to your home. They expect you to do everything. The new router takes several hours to load the firmware and the overall experience was a nightmare. We are shopping for WiFi internet service with Comcast.

Mam internet vip ruter zte pro 5g transfery dzień około 700 800 noc przekracza 1000 .ważna zecz dobry ruter nie tcl i tym podobne .mam internet od 7 lat

FRUSTRATING! They really give you the runaround. They overcharged me by $60 and both the independent branches and the main company on the 0 800 number kick the can down the road and say to call somebody else to get my money back. I’ve spent hours doing this and still nothing.

I visit from overseas every year and use them for a temporary phone number. I pay upfront for three months. Apparently they took some of the money out for an additional - allegedly I had done something that incurred an extra fee. Consequently, at the end of the second month, they shut my phone off because I was seven dollars shy of the third month which I had paid in full for upfront

I had to go find a branch and pay them to turn my phone back on. But instead of charging me the seven dollars, the girl charged me for an extra month which I will not use as I am leaving the country. This branch is 200 miles away from me and the 0 800 number told me I could go to that branch and take it up with them and try to get my money back. I said I’m not driving 400 miles round-trip. Just give me my money back please. They said they couldn’t! I find that completely ridiculous! Then she suggested I call my credit card company and try to get them to give me the money! Seriously???! A multi million dollar company can’t give me MY $60 back ??

It’s their mistake and it’s my money… At this point I feel like they are stealing it as they are making it impossible for me to get the money back I was overcharged

This branch with the incompetent employee is in Vancouver Washington, USA

SHAME ON YOU ,T-Mobile !

Tym razem napiszę tak zrezygnowałem z karty nie mailem abonamentu ani mix’s żaden kupiony starter w sklepie miałem 14zl na kacie i zlodzieje mi zabrali wszytko wiem mam dość waszej sieci ogarnijcie się bo tracicie klientów nie pozdrawiam was timobile mam teraz Orange dowidzenia

I have been on hold now for 38 plus minutes only to pay my bill, and that is only for I could not process online here. Yeah, no way to connect to pay online, and so I get that in our electronic world and all the activity is going to take place. But it is a very simple fix hire more people/staffing to make sure your clients/customers are not on hold listening to the same old bad music for all this time, wasting their time to GIVE YOU THEIR HARD-EARNED MONEY.

These companies are all the same they don't hire enough help, don't pay them enough, and charge you most of the time over what it really should be. NO brakes for the seniors either.

Then you listen to their now (38 minutes) and counting to listen to the stupid voice mail that comes on to say " your team here at TMOBILE has your back! Really, you could have fooled me here...

These companies like most have NO CLUE on how to run a business when it comes to service, and attitudes. I can make that statement due to I own a business and NONE of our clients are ever on hold when they call our business, not ever in 35 + years

TMobile time for you and many like you to wake up and maybe tell your upper management they need to work the business and stop wasting time in meetings that accomplish nothing in change, and flying around in corporate jets, and playing golf unless you can work your business correctly. TMobile is a joke....

Nothing less than 1 star otherwise I would have scored less here. This most likely will fall on deaf ears, or we will here, the normal robotic response here we are sorry!!! Heartless response by many companies in our world today

FIRMA NIE TRAKTUJE KLIENTOW POWAZNIE ONI CO CHWILE MAJA AWARIE KOMPLETNIE NIE POLECAM OMIJAJCIE SZEROKIM ŁUKIEM ZAWSZE ICH TECHNICY NIE UMIEJA SOBIE PORADZIC

Jestem klientem tej sieci od ponad 10 lat. mam tylko abonament na telefon. Zawsze wszystko mi działało i byłam zadowolona, aż do ubiegłego roku. namówili mnie na tel Galaxy S24 oraz przedłuzyli abonament. I jak siekiera obciął. Nie mam internetu w biurze, na trasie nie działa mi żadna aplikacja, a pomimo ustawienia 3GLTE mam E. Oddałam telefon do serwisu w ubiegłym roku, niby zmienili oprogramowanie, ale problem nadal ten sam. Kazali wymienić kartę SIM bo stara- wymieniłam. Parę tygodni temu ponownie oddany tel. do serwisu przez salon- nawet nikt do niego nie zajrzał, tylko napisali, ze ma prawo się grzać, odnośnie braku neta zero komentarza, nawet nie zajrzeli. Operator daje mi ciągle rabaty, ale to jest masakra w dzisiejszym świecie jeśli nie ma sie internetu, 10 zł rabatu tego nie rozwiąże. jak tylko skończy mi się umowa pożegnam ich bo nie mam już siły na walkę. A teraz jeszcze wpadłam na pomysł uruchomienia rutera z innego telefonu i okazuje się, ze tel. działa na innym internecie, więc problem leży w sieci, a nie w aparacie.

Najgorszy możliwy internet. nawet za darmo bym go nie wziął jeszcze raz

Szkoda czasu na opiniowanie tego czegoś co niby jest szybkim internetem to nawet trudno jest nazwać internetem a obsługa to bardzo mało kompetentni pracownicy przypuszczam że to nie ich wina tak mają przykazane przeniesienie numeru z tego czegoś to tylko kwestia niedługiego czasu Nie polecił bym tego operatora

Graag wil ik mijn opinie en bezorgdheid vol ongenoegen uit te spreken over het structurele en naar mijn mening misbruikende werkwijze van T-Mobile Nederland als telecomprovider.

Mijn ervaring met dit bedrijf strekt zich uit over meer dan een decennium, waarin ik duizenden euro’s heb betaald aan telefoonkosten — vaak tussen de €500 en €700 per maand, gedurende een periode van 13 jaar.

Gedurende deze jaren heb ik meerdere telefoonnummers aangeschaft en daarvoor afzonderlijk betaald. Toen er echter discussies ontstonden over onduidelijke of buitensporige kosten met betrekking tot andere nummers, heeft T-Mobile zonder mijn toestemming ook de nummers geblokkeerd en ingetrokken waarvoor ik wél volledig had betaald. In mijn optiek een directe schending van mijn rechten als consument en grenst totaal aan contractbreuk.

Daarnaast werd er, bij klachten over buitensporige kosten en onduidelijke facturatie, geen oplossing geboden. In plaats van klantgericht handelen, koos T-Mobile ervoor om alle lijnen eenzijdig stop te zetten en bleef men aandringen op volledige betaling, zonder ruimte voor redelijke onderhandeling of erkenning van de disproportionele kosten of het intrekken van telefoons nummer die “gekocht” waren.

Opmerkelijk is dat T-Mobile nu, jaren later, alsnog bereid is om “afkoopsommen” te accepteren of het openstaande bedrag te halveren — kennelijk omdat deze vordering reeds als verlies is afgeboekt. Dit wijst erop dat het oorspronkelijke bedrag wellicht niet verdedigbaar of reëel was. Toch wordt de consument nog steeds geconfronteerd met herinneringen en incassotrajecten, puur gericht op het alsnog innen van bedragen waarvoor moreel en juridisch wellicht geen solide grond bestaat.

De schade — financieel en emotioneel — komt volledig voor rekening van de consument. In mijn geval voel ik mij misleid, onjuist behandeld en slachtoffer van een systeem waarin grote bedrijven hun machtspositie misbruiken zonder rekening te houden met basisrechten van klanten.

Ik beschouw T-Mobile Nederland op basis van mijn ervaring als een legaal opererende maar ethisch twijfelachtige onderneming, waarvan de handelswijze elementen van systematische consumentenmisleiding bevat.