Sytner Group - Sytner Worcester BMW Bewertungen 

Have a BMW 3 Series Estate that started showing a oil service notification. Called the lease company and organised a 2 hour while-you-wait visit to Sytner Worcester. Warwick is closer but several poor experiences and rude communications mean I don't go there.

Turned up this morning with my 1link booking confirmation only to be told the service was not in the system. They did have a service booked on 28 Jan despite a confirmation from 1link that this was an MOT, not a service.

Deja vu - this happened almost to the day 12 months ago. Sytner knows it has a system (1link) that books (and confirms) appointments with customers and then fails to book the slot at the nominated garage. Perhaps I should have realised that it would appear to be my job to both book the appointment, but also to check the back office processes at BMW to ensure their processes have worked properly.

So the solution (as last time) is to sit around all day in the hope they can fit me in for an oil change by closing time. Non-starter. So now I have to return on 5 January and waste another 3-4 hours of time I don't have.

I have driven 5 consecutive BMWs. This will be the last one as my next company car will not be a BMW. They are incredible driving machines, but I have to deal with Sytners in my area of the country. Unfortunately, the acknowledgement that they have not fixed a major issue in their systems from 12 months ago tells you all you need to know about their definition of service.

UPDATE

Turn up this morning for an MOT and the replacement of bonnet opening mechanism. Parts have not been ordered or did not arrive in 3 weeks since last service fiasco. No one thought to tell me.

So within 36 days I am now expected to book my 4th visit to BMW Sytner and sit around for most of the day.

Unfortunately I have a get out in that car is being returned to the lease company in 7 days and I can dispense with this nonsense.

Right from the start of the process, Ryan made it a very pleasurable process (Apart from the main dealer price of course!!) Always very professional and friendly he always seemed to try do his best for us. My partner, who had never met Ryan before commented on what a helpful and positive person he was. Keep up the good work
Regards,
Marc & Helen

On various occasions, we’ve found this dealer lacking. When servicing my wife's car last year, they managed to leave a discarded wiper in the engine bay. This week, the rear carpets were replaced owing to water ingress, which required the front passenger seat to be removed…they then forgot to re connect the front seat belt to the seat, which was left dangling from the B-pillar. Aren't these things checked??! Also, they have consistently failed to fix a noisy ride height compressor (which was pointed was out when buying the car and at every service since). It's never been fixed - they say it's normal, but it's not. Many friends and neighbours have similar BMW SUVs and none of them have this issue. There were other avoidable problems too and this leads to one conclusion - they are incompetent or simply don't care, maybe it's both. The arrogant attitude of some ‘service’ staff doesn’t help either. If it were possible to give zero stars, I would. They let BMW down.

good service. delivered car to workplace

Service advisor was knowledgeable and helpful with the all what I requested. Service technician gave a thorough report via a video link which was peace of mind. The whole experience from communication to collection of car was A+.

Your service advisor Abi is very good at her job and a great ambassador for your company. I have had my BMW for about four years. During that time it’s been trouble free. I’m delighted with the high level of care shown by your service advisor and Sytner BMW.

After my original service date was unfortunately cancelled out of my control, I attended BMW yesterday for a full service on my JCW MINI. Tom greeted me with a positive attitude and great hospitality, understanding my budgets and requirements for my car, and talked me through everything I needed to know. Quick service, constant updates and great communication all the way until my car was washed and cleaned. Thank you Tom!

From the start Matt was excellent, he listened to my needs and gave me a few different options and information to make and informed decision. I was kept up to date throughout on the progress of my car purchase and on hand over day everything went extremely smoothly the minute I walked through the door. I was taken through everything on the car and I couldn't recommend both Matt and sytner Worcester enough.

Everything worked well once we found the BMW desk!

Friendly team,squeezed me in the last minute

I had a great experience at BMW Worcester .we were treated with respect and care during our experience of purchasing a new car. From the start Ben was exceptional and professional and made our purchase a smooth process .Russel was wonderful and both were great at guidance and allowed us to drive away on the same day with our new purchase !a big thank you to the team.

I'm still waiting for my refund now....

Paid a £99 reserve fee for an approved used car. In the end, I chose not to purchase as it wasn't the right spec. Informed the agents but I still have not received the refund. The agents don't seem to care.

Fantastic service as always
Fantastic service department
Can’t fault them
Big Thanks to Thea

Your service representative was very professional, explained everything clearly and most importantly listened to what I had to say about the length of time it was going to take to carry out the service. Main criticism was being told that the car wouldn’t be ready in the 3 hours I had been informed initially when I made the booking. I had chosen to drop off the car and collect later, only to be told that the car wouldn’t be ready for some 7 hours later in the day, this I found very annoying. Fortunately the service receptionist addressed my concern and managed to get my car ready for collection much earlier than what was first communicated to me on arrival at the garage. The business really needs to stick to the time that they have promised the car to be ready for collection, not change without understanding the consequences and impact on the customer.

Poor communication. Dropped car off at 8.15am. Video from technician at 10am explaining works. Call to you at 12.00 and confirmed ready anytime after 1pm. Went to collect at 3pm and not ready, and had to wait until 3.45pm for car to be finally ready!

Great personal service and a really good deal

Working with Jordan Lindsay and Courtney Cook made my car purchase easy and carefree. Courtney kept me updated on the process from start to finish, and took the extra step to ensure customer satisfaction in helping me register with MyBMW.

Too much red tape and taking for ever to sort.

Excellent service and so very profesdional and knowledgeable. Thank you love my BMW.