I was told the courtesy car was not available even although I had booked it. My car now moves forward immediately from a stop position at junctions and traffic lights. Also when stopped on a slope,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... Mehr ansehen
Unternehmen hat geantwortet
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... Mehr ansehen
Unternehmen hat geantwortet
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktinformationen
Trident Business Park, HD2 1UA, Leeds Road, Vereinigtes Königreich
- 01484 350000
4.5
Hervorragend
493 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Long distance purchase
I did a long distance purchase for a vehicle from Huddersfield Audi. Robbie was friendly, informative and always kept me up to date on the status of my vehicle. The day of the part exchange was pleasant and the process was easy. However there was a scuff to the vehicle. Very kindly the dealership offered to pay for a repair once I had the vehicle home. I did this but it took over a week of calling and emailing to get the money back for the repair. Hence the 4 stars instead of 5.
1. Oktober 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your review, Lauren. We are pleased to hear that Robbie was friendly and informative throughout the process and that the part exchange was pleasant. We are sorry to hear that there was a scuff to the vehicle and that it took over a week to get the money back for the repair. We take customer satisfaction very seriously and we are sorry that we did not meet your expectations. We will use your feedback to ensure that we provide a better service in the future.
Service with a smile
My vehicle was booked in for its annual Service MOT. I got the date wrong and arrived a day early. On my arrival, I realised this but the person who greeted me said that they will find out if the garage could look at it the same day.
I was then informed that they would be able to service my car and they’d let me know when it was ready.
I received an email notifying me that my car was ready to collect. I could also click onto a link to see a video of my vehicle with a breakdown of what checks they had carried out and suggested recommendations for the future.
Great customer service, friendly with a professional approach all round. They even booked a taxi for me and reduced my bill to cover its cost.
I cannot fault the attitudes of all those I came into contact with and spoke to on the day. The after care service was a few days later, absolutely brilliant.
12. Oktober 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words about Huddersfield Audi. We are delighted to hear that you had such a positive experience with us. We strive to provide excellent customer service and are pleased that we were able to accommodate you on the day. We are also glad that you were satisfied with the video breakdown of the checks we carried out and the after care service. We are committed to providing the best service possible and are glad that we could meet your expectations. Thank you for your review and we look forward to seeing you again soon.
Best experience possible
As usual, I was dealt with in a friendly and courteous manner. I had received notification of a recall, which was resolved at the same time as the MOT and Sytner Huddersfield were already aware of the recall and prepared. The courtesy vehicle was ready for me on arrival (Q8 for an A3 being serviced - nice swap)
Although giving it back was a wrench...
The people were professional, helpful and friendly and the service seamless. Very helpful!
29. September 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Mr Finney. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that we achieved this for you. We are also pleased that you enjoyed the courtesy vehicle and that the recall was resolved quickly and efficiently. We look forward to seeing you again soon.
Dealing with Audi is always a pleasure
Dealing with Audi is always a pleasure, they listen to what you want and need. Excellent customer service and trust in the cars.
3. Oktober 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Siobhan. We are delighted to hear that you have had a positive experience with us at Huddersfield Audi. We strive to provide excellent customer service and trust in our cars, and it is great to hear that you have felt this. We are committed to listening to our customers and providing them with the best possible service. We look forward to seeing you again soon.
Huddersfield Audi care
Huddersfield Audi care about their customers. From the technicians to the service teams you feel like they are looking after you. I love the new “fast track” an ideal situation for me so I don’t need to use a courtesy car that will be more beneficial to another customer. Very happy customer. Thank you!
13. September 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Miss Banwell. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service possible and are glad that you felt looked after. We are also pleased that you found our “fast track” service useful and that it allowed you to avoid using a courtesy car. We appreciate your feedback and thank you for choosing Huddersfield Audi.
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Kasim. We are delighted to hear that you had a great experience with us at Huddersfield Audi. Our team works hard to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We hope that you will continue to choose us for all of your Audi needs and that you will recommend us to your friends and family. Thank you again for your review and we look forward to seeing you again soon.
Very efficient and friendly service
Very efficient and friendly service. Kept me fully up-to-date with progress throughout the day
21. August 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind review, Ms Armitage. We are delighted to hear that you had an efficient and friendly experience with us. We strive to keep our customers informed and we are glad that we could do that for you.
Great customer service
17. August 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Brent! We are delighted to hear that you had a great experience with us at Huddersfield Audi. Our team is committed to providing excellent customer service and we are glad that you felt that way. We strive to ensure that all our customers have a pleasant and enjoyable experience when they visit us. We look forward to seeing you again soon and we hope you have a great day.
Do not trust this dealer.
Had my Audi r8 serviced here twice they are lying cheats.
First time they said I had a oil leak from the gearbox which the car never had, the second time they said I had a engine oil leak and it never had one of those either do not trust this garage.
30. März 2023
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Huddersfield Audi
We are sorry to hear about your experience at Huddersfield Audi. We take customer feedback very seriously and value the time taken to provide this. We will pass this onto the relevant department to investigate further so that we can improve future experiences for our customers. Best Wishes from the Team at Huddersfield Audi.
MOT wait
Great space to work while I waited.
Polite and friendly staff - offered coffee.
Quick MOT.
Informed throughout.
11. Juli 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your 5 star review Ben! We are delighted to hear that you had a great experience at Huddersfield Audi. We strive to provide a comfortable and welcoming environment for our customers, and it's great to hear that you felt at ease while you waited. We also appreciate your kind words about our staff, who always aim to be polite and friendly. We are glad that your MOT was completed quickly and that you were kept informed throughout. We look forward to seeing you again soon!
Heather Carrington in Huddersfield was…
Heather Carrington in Huddersfield was a great salesperson to deal with and this was just from a walk in .
She was an excellent communicator -she tailored her input to meet our needs, and kept us updated each step of the way.
She was also a really nice character- always upbeat , very respectful and knowledgeable.
We were glad to have her in charge of what is a pretty expensive, but exciting purchase and she made sure she delivered efficiently and effectively
6. Juli 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words about Heather. We are delighted to hear that she was able to provide you with an excellent service and that she was able to tailor her input to meet your needs. We are also pleased to hear that she was a really nice character, always upbeat and respectful. We strive to ensure that our customers have a positive experience when purchasing from us and it is great to hear that Heather was able to deliver this efficiently and effectively. We hope you enjoy your purchase and thank you for choosing Huddersfield Audi.
Polite and approachable staff
Polite and approachable staff, professional at all times. I always know I will receive the best customer service at Audi Huddersfield.
6. Juli 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Jude. We are delighted to hear that you have had a positive experience with us at Audi Huddersfield. Our team is committed to providing the best customer service and we are glad that you have noticed this. We strive to ensure that all of our customers are treated with respect and that their needs are met. We look forward to seeing you again soon.
Car arrived on time from Germany
Car arrived on time from Germany, and made ready for handover on the date specified, and also made to feel like a valued customer,
29. Juni 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind review Alan. We are delighted to hear that your car arrived on time and that you felt like a valued customer. At Huddersfield Audi, we strive to provide the best customer service and ensure that all of our customers have a positive experience. We are glad that we were able to meet your expectations and that you are happy with the service you received. We look forward to seeing you again soon.
Excellent customer service
The whole experience was flawless, from initial sale to collection the team couldn’t have been any more helpful
6. Juli 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Jess. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and it's great to hear that we achieved this for you. We hope you enjoy your new car and if you ever need any help or advice, please don't hesitate to get in touch. Thank you again for your review and we look forward to seeing you again soon.
Antwort von Sytner Group - Huddersfield Audi
Thank you so much for your kind words Reggie! We are delighted to hear that you had a great experience with Oliver and Shauna. At Huddersfield Audi, we strive to provide the best customer service possible and it's wonderful to know that we have achieved this. We are committed to ensuring that all of our customers have a positive experience and we are so pleased that you were satisfied with the service you received. Thank you for taking the time to leave us such a glowing review.
Great purchasing experience thanks to…
Great purchasing experience thanks to all members of staff who dealt with me_
6. Juli 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Amanda. We are delighted to hear that you had a great purchasing experience with us at Huddersfield Audi. We strive to provide the best customer service possible and it is wonderful to hear that our team members have achieved this. We hope that you are enjoying your new car and that you will continue to be a valued customer of ours. If you ever need any assistance, please do not hesitate to get in touch. Thank you again for your review.
First Class Customer Service!!
When recently looking for a Used Audi a came across a Q5 I liked the look of, so gave Audi Huddersfield a call to enquire. I was put through to a lady name Jemma, who was extremely courteous and professional in the questions she asked. I told her what I was looking for in my next purchase, and she listened to my requests and took note to everything that was on my wish list. The initial car I enquired about was eventually the one I purchased, but there were a number of other options, presented to me by Jemma having listened to my requirements in the first conversation we had. Jemma did a video of the the car and went into great detail about literally everything, in terms of its functionality, but also took particular interest in the boot space, as I told her I had a German Shephard Puppy. the purchasing transaction all went smoothly and the car was delivered swiftly and in immaculate condition.
I would personally recommend Audi Huddersfield to any prospected buyer and in particularly Jemma!!
19. Juni 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind words Paul. We are delighted to hear that you had such a positive experience with Jemma and Audi Huddersfield. We strive to provide the best customer service and it is great to hear that we have achieved this. We are also pleased that you found the car that you were looking for and that the purchasing transaction went smoothly. We hope that you and your German Shephard Puppy enjoy your new car and we look forward to seeing you again soon.
Antwort von Sytner Group - Huddersfield Audi
Thank you for your kind review, Alan. We are delighted to hear that you had a positive experience with us at Huddersfield Audi. We strive to ensure that all of our customers are well looked after and kept informed throughout their visit. We are glad that you found our organisation to be of a high standard and we hope to see you again soon.
I’ve just purchased my 3rd vehicle from…
I’ve just purchased my 3rd vehicle from Huddersfield Audi. Shauna made the whole buying process really easy. She is extremely knowledgeable and answered any questions we had. I absolutely love my new Q2.
22. Juni 2023
Antwort von Sytner Group - Huddersfield Audi
Hi Janet. We are delighted to hear that you had a great experience with Shauna and that you are happy with your new Q2. We look forward to seeing you again soon.
Thanks Sytner
Having purchased this car and my last car from Sytner Audi the after sales and service process is always nice and easy, on this service again it was a simple timely drop off and collection - making life easy :-)
20. Juni 2023
Antwort von Sytner Group - Huddersfield Audi
Thank you Steve. We are delighted to hear that you have had a positive experience with us and that our after sales and service process has been easy and convenient for you. We look forward to seeing you again soon.
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