SwanLetting Bewertungen 

It was great experience with the team of swan letting . Staff are very helpful.

Worst experience of ever renting a house, STAY AWAY AT ALL COSTS. Firstly, we had a roof that was continuously leaking and was covered in black mould that they decided to just paint over, there was also a massive rat problem that they did not even attempt to fix after asking them, there was 2 occasions where people got locked out of their rooms because the handles lock themselves for then to take over 24 hours to come and sort it out. We also had a couple of fire alarms that didn’t work and after addressing the issue nothing was done about it. Then came the end of the tenancy, they tried charging us 90 quid for putting a coffee table in the lounge, they tried to charge us for them moving the tv from one side of the wall to the other we did not ask for this to be done they just came in and did it. The deposit was disputed and they gave some more back but had to press them to return this extra money. VERY UNPROFESSIONAL COMPANY THAT ONLY CARE ABOUT MONEY.

Never rent from these people. They will come up with all kinds of spurious reasons to not return deposits.

All year the boiler kept breaking. We were blamed for rats that were not our fault. They will find anyway to take your deposit so expect at most 75% back.

Do not go with this letting agent, we had rats, problems with the shower and boiler as well as mould. Bad communication about viewing throughout the year leading to them turning up without warning or booking 2 viewings in one hour without telling us. At the end of our tenancy they tried to charge us £250 for repairs and maintenance that I had to argue against to get the charges removed. Take photos of everything as evidence when you move in and out or they will try and make up charges and accuse you of damaging things you didn’t. Also take inventory of everything on move in as they will try to charge you for removing items that came with the flat.

If i could give it a 0 i would
Do not trust this company—they are scammers. The house was absolutely disgusting when we moved in. There were constant rat infestations because there were holes leading directly to the outside. The conditions were so bad that we had to contact Public Health to speak to the company about the property's condition.

The company refused to carry out essential maintenance despite repeated requests, leaving us to live in unacceptable conditions. The staff were rude, unhelpful, and showed no concern for resolving the issues.

Based on our experience, you should also be prepared to lose your deposit, as getting it back was extremely difficult. Overall, this was an awful experience, and I would strongly advise others to avoid renting from this company.

they try scam you out of your deposit and the accom is noisy and not worth the price.

Rats!!! Rats everywhere!!! Been complaining about Rats for 2 years. Done nothing about it. Had to phone and they REFUSED to admit there's Rats. Like I'm looking at one right now. When I moved in, bed was broke- completely BROKEN. When I complained they said they would ring me and get me a new one, two years later I'm still forced to sleep on a completely broken bed despite me contacting them NUMEROUS times. There is mold everywhere, they didn't even fix the toilet when we moved in, no toilet handle, barely holding on toilet seat but wouldn't fit it because it's cosmetic. They failed housing inspections due to a two inch wood underneath each door which is extremely dangerous considering we have someone with disabilities who can easily get hurt from it! Very steep steps, with screws loose and they just leave it on the step! Wall in the room isn't even a room it's just a piece of plywood which will warp and bend with ANY weight. Do NOT go with these people. Actual scammers and definitely not up to code. Go somewhere else.

Possibly the worst letting agent in Swansea. They only seem to care about money and completely ignore what is in the contract.

Our heating broke down a few times. Once it was out for almost three months but that wasn’t an issue because it was over summer, next time it went out for over three weeks and it was so cold. We sent out series of email regarding that but barely got a response. They mostly respond to requests after you threaten to involve the council.

Some of the staff in the office speak to people in a very demeaning way, and they even chase you for rent when you do not owe anything.

Honestly, just avoid them. There are other letting agents in Swansea who actually know how to do their job.

Scam artists. They have deleted their google reviews due to all the negative reviews, they will attempt to take your entire deposit with fantasy justifications. Use any other letting agent at all costs and you will have a far better time. When they inevitably try to take your entire deposit, go through the ombudsman as I did and you will be able to get your full deposit back.

I had an appalling experience with Swan Letting and they remain one of the most careless and disrespectful letting agents I’ve ever dealt with.

Basic responsibilities were ignored. When the heating failed in the middle of winter due to their lack of maintenance, they refused to provide any temporary heating, leaving residents freezing for over a week. Complaints were dismissed and treated as a nuisance rather than a serious welfare issue.

Refuse management was chaotic and hostile. Bins were not properly arranged or collected, residents were not informed of schedules, and when problems inevitably occurred, Swan Letting responded by threatening tenants instead of fixing issues caused by their own poor organisation. More recently, they appear to tear apart buildings to convert them into HMOs, causing prolonged noise and disruption to local residents with no regard for the community. Do not expect professionalism, respect, or fair treatment.

Oh, and do not expect to see your full deposit returned. Their approach is confrontational, negligent and deeply unprofessional. Avoid at all costs.

Dreadful company. Dishonest, disingenuous, criminal acts.

Avoid!

Get student accommodation with anyone else👍🏻

Swan letting helped my find my perfect property! It was such a smooth process and they made it so easy by answering any questions I had! Everyone in the office is fab, 10/10 highly recommended!

Student accommodation couldn’t be made easier thanks to Faz at Swan Sales & Lettings. Diolch

Rooms are very modern and student friendly. The letting agents are very responsive and accommodating.

I’ve had a lovely woman who has been helping my friends and I find a perfect property for this next uni year, and everytime something wasn’t available anymore she always came and provided more properties and helped us through it all.

I can't thank Swanlettings Estate Agency enough for the incredible support they provided during a very challenging time. A huge shout out to Hanna, Emily and Taf’s help today, they are all an incredible asset to the company.

I found myself in an awful living situation and needed to move out urgently. The team at Swanlettings stepped in and completely turned things around for me.

From the moment I reached out, they were compassionate, understanding, and incredibly efficient. Not only did they find me a beautiful new property in record time, but they also took care of the entire moving process. They organized everything so smoothly, ensuring all my belongings were safely and quickly transferred to a storage unit they provided for me.

Their dedication and professionalism were beyond anything I could have hoped for. The team at Swanlettings truly went above and beyond, making what could have been a stressful experience feel effortless. I am so grateful for their exceptional service and can't recommend them highly enough to anyone in need of a reliable and caring estate agency. Thank you, Swanlettings, for being there when I needed you most!

Given 1 star because i can't give 0, sadly 1 star suggests a slightly positive experience. From the outset they tried to gloss over problems that we highlighted and only responded when we threatened to turn to local authorities such as the council. Faulty fire door, faulty gas hob which had been highlighted on the gas certificate, evidence that mould had merely been painted over, leaking ceilings, damaged walls and many more. The initial inventory suggested everything was perfect, whereas this clearly was not the case. On the final inspection, only one fault was identified by the agent which we accepted, however, they subsequently submitted further charges in an audacious attempt to keep our deposit. They treat students without respect, I would AVOID THIS AGENT AT ALL COSTS.

One star is too much of a compliment for this company. I have never dealt with a company that treats its tenants so poorly and just evil. Please stay away. I have had nothing but stress and a constant battle with them for the last two years, ruining my university experience. Please take in that this company has 1 one star review, from one of the managers. If that doesn't sum up their customer service and how they treat their students, I don't know what will. They deleted all their google and facebook reviews because they are are terrible. He has tried to sue me for writing a review that was true, again another scare-mongering tactic that was never followed through, to scare me into deleting it. More legal battles are currently ongoing even after not renting with them for over a year. PLEASE AVOID AT ALL COSTS.