Superfi Bewertungen 

5'420
TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Easy web site to use and compare products. I ordered pionneer PRS-D800 car amplifier. Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than dir... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Best scammers I know out there. Claim products are in stock but when I make an order they'll delay the process for it to take up to a month to give a refund back! Scumbags!!

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and... Mehr ansehen

Unternehmensdetails

  1. Fernsehgeschäft
  2. Hi-Fi-Shop
  3. Heimkinofachgeschäft

Vom Unternehmen geschrieben

Superfi Online - went bust in 2019. Do not order from them - it is a scam.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

5420 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.5

Alle Bewertungen

(5'420)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Good Service Recovery, but...

My order on a Thursday (14:53) for next day delivery resulted in an email received on the Friday with an email promising next day delivery, but the tracker number was wrong. I called the helpline to find that delivery would not be until Monday(!) and that the tracker number had been issued but the parcel not sent. The person I spoke to said he would try and sort it out, but it was best to email a response, which I did. Someone sorted things out as I received my item on the Saturday. This was excellent service recovery, but it would have been better if 1) a tracker number hadn't been sent until the item was actually on its way. 2) Your site said delivery was the next working day (if that's actually the case). 3) A new tracker number had been sent for the parcel when it had actually been sent so that someone would be in when the (expensive) item was delivered.

27. Juli 2022
Bewertet mit 5 von 5 Sternen

First Rate Service

I initially ordered an item which was out of stock, Superfi contacted me very quickly and offered to replace my original choice with a generously discounted alternative which arrived promptly as usual. This is the third time I have used Superfi and have always found their service excellent. I strongly recommend them to other potential buyers.

20. Juli 2022
Superfi-Logo

Antwort von Superfi

Thanks Richard.

Bewertet mit 1 von 5 Sternen

Online sales process doesn’t work

Ordered and paid for an amplifier only to have the order cancelled 10 minutes later. I then rang the number given on the order confirmation email and got rerouted to the store who knew nothing about why the order was cancelled. Eventually was told they had no stock but the website didn’t reflect this.
The guy I spoke to from the store was very friendly but they need to sort out the online sales process.
So I ended up buying the amp from a different online retailer.

20. Juli 2022
Superfi-Logo

Antwort von Superfi

Hi Richard, you must be confused. You ordered a product that stated that it had a delay due to manufacturing problems. You ordered at 16:41. At 17:00 we emailed you explaining that we'd contacted Yamaha and because of the worldwide chip situation there would at best be a lengthy delay (as pointed out on the webpage), so we cancelled your order and immediately refunded you. That to me sounds like excellent customer service and merits 5 stars.

Bewertet mit 1 von 5 Sternen

Why sell me an item you cannot supply

Why sell me an item you cannot supply? At last the refund was processed quickly.

12. Juli 2022
Superfi-Logo

Antwort von Superfi

Hi Guy, similar to most e-commerce businesses we use the manufacturer to drop ship direct large items for us. The 75" TV that you ordered was shown as in stock to us until we placed the order with the supplier who then informed us that they had sold out. From you placing your order to us refunding you was less than 5 hours. Sorry, we definitely wanted to sell you the TV!

Bewertet mit 2 von 5 Sternen

Why advertise a product you don't have in stock??

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of staff and received an daily, I've been given two different pos delivery dates. So in a "nut shell" I'm still no clearer to when my product will arrive.

5. Juli 2022
Superfi-Logo

Antwort von Superfi

Alan, we list all there products that are available to us and we keep most of them in stock (or available to be drop shipped by the manufacturer). You ordered a product we were informed would be available imminently, but that has been subject to delays that are out of our control. We're sorry that we weren't available to supply you on this occasion.

Bewertet mit 1 von 5 Sternen

I ordered a Sony midi stereo with a dab…

I ordered a Sony midi stereo with a dab radio for £100.The one they sent me was just a normal Am/Fm stereo.This website is going against the trading standards websites by adding details for products that do not exist.I could have bought the same stereo they sent me for £60.This was advertised as a DAB radio and had all the product information of the Sony dab radio but this is not what I received at all.This is misleading and wrong.I will be contacting trading standards for false advertisement.

27. Mai 2022
Bewertung ohne vorherige Einladung
Superfi-Logo

Antwort von Superfi

Hi Elaine, sorry that we mis-picked your order. We've got the unit back and have refunded you in full. The problem was that the barcode was obliterated so they sent you a CMTSBT20 instead of the CMTSBT20B - a simple mistake to make the warehouse say.

Bewertet mit 5 von 5 Sternen

Top Marks for After Sales Service

When you buy online the most important thing is - how does the company react when things go wrong? I bought an ATVM95SH from Superfi which, to my ear, was not tracking properly. No problem a replacement was dispatched and they arranged to collect the old one from me - I didn't even need to take it to a post office. Furthermore, I had actually ordered an ATVM95ML - which is £30 cheaper - but just before I sent my order, the last one had been sold. Rather than keep me waiting, Superfi emailed me to offer the more expensive SH cartridge instead at no extra cost. Of course you can buy HiFi accessories in plenty of places & probably have no problems but if there is an issue, you want to know the company will sort it quickly and fairly. Top marks to Superfi for their service: I will happily use them again.

21. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very easy to use online ordering but…

Very easy to use online ordering but would have expected a discount offer as I made a new account with you I was a little confused as to delivery it said free next day delivery and when I got to payment it said next day delivery £4.99 wasn't impressed with that if your offering free next day delivery then do what you say not charge me £4.99 at payment many thanks Mr D Roberts

20. April 2022

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