Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... Mehr ansehen
Unternehmen hat geantwortet
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... Mehr ansehen
Unternehmensdetails
- Autohändler
- auch in
- Automobilhersteller
- Gebrauchtwagenhändler
- Kfz-Prüfstelle
- Kfz-Reparatur und -Wartung
- Ölwechseldienst
Vom Unternehmen geschrieben
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Vom Unternehmen geschrieben
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktinformationen
155 Gelderd Road, LS12 6BZ, Leeds, Vereinigtes Königreich
- 0113 201 5200
4.3
Hervorragend
781 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a great test drive in Leeds
Had a great test drive in Leeds. The delivery of the car was brilliant!!
16. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Too many things went wrong.
Too many things went wrong including forgetting to change the fuel filter which had been agreed needed doing; then tried to charge me for something they hadn't done. Very sloppy comms.
1. Juni 2026
Antwort von Stratstone - Smart of Leeds
Dear Howard,
Thank you for taking the time to rate the experience you have had with smart of Leeds. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
Made welcome at the dealership
Made welcome at the dealership. Adam in sales really helpful and very knowledgeable about our car. The coffee was good and we had a second cup , the girl at the coffee bar came to ask if she could get anything more for us!
12. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Adam at Dealership
Have a lovely day!
smart of Leeds Customer Services
Antwort von Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
Amazing customer service 10/10
9. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hello Emily,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone smart of Leeds Customer Services
Recent service visit.
I received very poor customer service with the exception of the receptionist. Mercedes used to be one of the best but not anymore.
9. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hi John,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Antwort von Stratstone - Smart of Leeds
Hello Stuart,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Organize and friendly staff
8. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hello Edwinl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service from Mercedes Leeds
Great service from Mercedes Leeds. Inti, the manager, dealt with us during the purchase of our car and was extremely helpful throughout the process. He went out of his way to make everything smooth and stress-free, which we really appreciated. We are very happy with our car and grateful for the excellent customer service. Thank you, Inti and the team!
29. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello Uzma,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
5 stars from start to finishFrom the booking to the start and end…
From the booking to the start and end of the day of the service the customer service was superb. All concerned were attentive, polite, knowledgeable and thoroughly professional.
4. Juni 2026
Antwort von Stratstone - Smart of Leeds
Hello Sandra,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Antwort von Stratstone - Smart of Leeds
Hello Ben,
Tyler will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
I recently had my vehicle serviced at…
I recently had my vehicle serviced at Mercedes Leeds and was extremely impressed with the level of service I received. From the moment I arrived, the staff were friendly, welcoming, and professional.
25. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello Harminder,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
I can only comment about Luke Thornton
I can only comment about Luke Thornton, who was the only member of staff we dealt with - his advice, support and guidance was invaluable……a truly exceptional employee of yours, would very highly recommend.
29. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke at Dealership
Have a lovely day!
smart of Leeds Customer Services
From the first welcome to the last
From the first welcome to the last, everyone was friendly and helpful
27. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Great customer service!
I had Martin as my salesman! Was very helpful and he is really kind! Would highly recommend, he is a great salesman and couldn’t have had a better experience in buying my new car.
28. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello,
Martin will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Excellent customer care and service
Excellent customer care and service. Made me feel very welcome and I appreciate there friendliness.
27. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent Service
THE staff were really amazing. MY car fault was detected immediately and was made sure it is fixed. Real happy with the service I received.
6. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello Vinay,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I enjoyed the quality
15. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Implement Mercedes etiquette that have…
Implement Mercedes etiquette that have been there for years
13. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hi,
Thank you for taking the time to rate the experience you have had with smart of Leeds . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
Prompt and good service
13. Mai 2026
Antwort von Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.