Didn’t like that the problem I came in with needed a part and £489 and two visits hasn’t worked and have been stuck twice where key won’t go in ignition .So still have the same problem as I had before... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnTrident Business Park, Leeds Road, Deighton, HD2 1UA Huddersfield, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Walked into Mercedes-Benz today needing some help getting the Mercedes app set up and linked properly to the car, and Sonia was brilliant from start to finish. She got everything connected and so... Mehr ansehen
Unternehmen hat geantwortet
Great customer service and helped me to choose the great deal. Guided me setting up and all the function very well. Overall I am very satisfied.
Unternehmen hat geantwortet
Everything great with the exception of the collection and return charge which I was not expecting. Used the service for years which has always been free.
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- Kfz-Prüfstelle
- Automobilhersteller
- Kfz-Reparatur und -Wartung
- Ölwechseldienst
- Gebrauchtwagenhändler
Vom Unternehmen geschrieben
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Vom Unternehmen geschrieben
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktinformationen
Trident Business Park, Leeds Road, Deighton, HD2 1UA, Huddersfield, Vereinigtes Königreich
- 01484 455500
4.4
Hervorragend
533 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Craig Patterson & nice car!
18. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Great customer service and helped me…
Great customer service and helped me to choose the great deal. Guided me setting up and all the function very well. Overall I am very satisfied.
18. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Rogelio,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Mercedes-Benz of Huddersfield Customer Services
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Mercedes-Benz of Huddersfield Customer Services
Great Service - Merc Huddersfield
Personal touch to customer service. They are great!
12. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello, Jagjit
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Best customer service
Kamran was a very patience manager and tried his best to give us best experience.
12. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello, thanks for sharing your recent experience! It sounds like Kamran has done a great job helping you during your time at our dealership. I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Good communication for visit
Good communication for visit. Courtesy car made available. Questions answered on some of functions of car
9. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor service
Appalling service at every visit.
We dropped our car off at 8:00am for an MOT. When we returned to collect it at 4:00pm, we were told that the ramp was broken and therefore the MOT had not been carried out.
I completely understand that equipment can break down and that sometimes these things are unavoidable. What I do not understand is why you had our vehicle for the entire day and nobody thought to contact us to let us know. We only found out when we attended towards the end of your working day to collect the car. At what point were you actually planning to tell us?
Dropping a car off and arranging to collect it takes time and has to be factored into our working day. We now have to go through the whole process again for a second attempt at something that should have been completed on Tuesday.
Unfortunately, this isn’t an isolated incident. It feels as though the level of interest and customer service is very different once you’ve actually bought the vehicle. This is the third vehicle we have purchased from your Huddersfield branch, and based on our experiences, it is unlikely we will purchase another.
Within the past 12 months, we also had repeated problems with the battery not charging. The vehicle was initially checked and we were told there was no fault. After we insisted that the problem was still present, it was booked in for a second inspection, when it was finally confirmed that the battery was faulty.
On that occasion, we again dropped the car off at 8:00am and were told it would be ready before the end of the day. Once again, you had the vehicle all day and nobody contacted us to explain that the incorrect parts had been ordered. This meant we had to be without the car for another day despite having specifically been told the work would be completed within one day. No courtesy car was offered.
We pay approximately £45 per month for the service package, which represents extremely poor value considering the level of “service” we have received.
The recurring problem isn’t simply that things occasionally go wrong — that can happen in any business. It is the complete lack of communication when they do. Customers should not have to turn up at the end of the day to discover that work hasn’t been completed.
Very poor service and extremely disappointing from a dealership from which we have purchased three vehicles.
I will, however, say that the young lady on reception is always friendly and helpful. I actually feel sorry for her, as she seems to be left with the job of communicating and apologising for errors made elsewhere, while the people responsible don’t even show their faces.
8. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
New collection and return charges
Everything great with the exception of the collection and return charge which I was not expecting. Used the service for years which has always been free.
1. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Julie.
Thank you for your review, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Mercedes-Benz of Huddersfield Customer Services
Very poor 4 1/2 hours wait and took my…
Very poor 4 1/2 hours wait and took my car to Brighouse for mot
6. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Olive,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Huddersfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Mercedes-Benz of Huddersfield Customer Services
Great service
Great service, great communication. Cant speak highly enough of the staff that dealt with me. Thanks you
1. September 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Duncan,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
My experience
Very professional sale representative, very straightforward process
Very helpful and welcoming staff
29. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Tereza,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Didn’t like that the problem I came in…
Didn’t like that the problem I came in with needed a part and £489 and two visits hasn’t worked and have been stuck twice where key won’t go in ignition .So still have the same problem as I had before you ‘fixed’ it. Plus have now no power steering which I had before coming to you.!!! Very very unhappy about this and will be getting in touch with Huddersfield Mercedes after the Bank Holiday
26. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hi Patricia,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
WARM WELCOME ON TAKING IN MY CAR AT…
WARM WELCOME ON TAKING IN MY CAR AT RECEPTION, AND A WARM AND HELPFUL HANDOVER ON COLLECTING MY CAR.PLUS WORK ACHEIVED IN THE ONE DAY.
27. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Christine,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Jean,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Huddersfield Customer Services
Car serviced nicely and customer service was absolutely excellent
Car serviced and customer serv
18. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Vinay,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Huddersfield Customer Services
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hi Steven,
Thank you for your positive review.
The team at Mercedes-Benz of Huddersfield are always happy to help!
Have a great day!
Mercedes-Benz of Huddersfield – Customer Services
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Ben,
Aneesa will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Wouldn’t come here again
18. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hi Atif,
Thanks for sharing your feedback on your experience with Mercedes-Benz of Huddersfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Mercedes-Benz of Huddersfield Customer Services
Excellent customer service
17. August 2026
Antwort von Stratstone - Mercedes-Benz of Huddersfield
Hello Jennifer,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Huddersfield Customer Services
So funktioniert Trustpilot
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