Stratstone - BMW Leeds Bewertungen 

Hari was on hand to support and provide updates on my service when I visited Leeds Stratstone BMW.

I just wanted to provide a review to show appreciation for the great customer service that Hari and the team provided.

I would like to express my sincere gratitude to Hari, the wonderful young lady working at the reception of this dealership. Despite a very busy and hectic day — the end of the month, as you can imagine — she took the time to help us and was incredibly kind and friendly throughout. It’s rare to meet such responsible and dedicated people.
Hari, thank you so much for your hard work!

Shocking. Shocking service and brutal ‘care’ for their customers once the money is in their back pockets. I was sold a car that was approved and only two years old. After only eight months of owning this car. Significant damage was found hidden under the bumper. With corroded wires. This now leaves me with no parking sensors. BMW have ignored my calls. And dismissed my issue for a number of weeks. I had to find the email of the head of business, his PA has been nothing but dismissive. They will not resolve this issue and want to charge me over £900 to get it fixed. They have sold me a dodgy car. And me and my family will never buy from BMW again. We are now having to take legal action. I never thought it would come to this as we have bought from BMW for many years. It is such a shame how they have treated me. I never would’ve expected it from such a big brand.

Great service experience from Stratstone, BMW Leeds.
Kacper handled the service in a very friendly and courteous manner. Car picked up was cleaned throughout and Kacper took to the time to show me a feature on my car I was unaware of. Hari also was very attentive in reception, so its a 5 star for my experience.

Disgusting I have had a number of BMW Cars with few issues.
My 320D was recalled Air bag fault,it turned out it was just M Sport steering wheels that had a fault so mine did not need to go in.
When i took it in all was well I parked the car in car park locked it with the remote not a problem.
When i picked my car up got home and the remote would not open or close the drivers door.
Then I rang Stratshome they told me they had not touched it ( although they took it in the workshop and also valleted inside and out ) they told me to check remote battery and Fuses I did this then told me to bring it back in which was another waste of my time as they just checked battery and fuses then rang me telling me it was a fault in the door and would cost me £180 to find it then a cost to repair.
This meant I had taken it in twice when I did not after take it at all.
BMW also said they agreed with Stratshome I will never use a BMW Garage again and will advise all my friends and family to do the same.

Andrew Lang

Absolutely shocking experience with this dealership today. Totally different from my previous attendance. Booked my service via the leasing company and requested a courtesy vehicle as I had done before. On attendance was asked to pay £29.99 for the courtesy vehicle something I have never done before nor never heard of? Checked with leasing company and they agreed this should have been confirmed on the initial booking. Staff treated me like I was been unreasonable and made me feel so uncomfortable. The final issue was brake pads was reported been dangerous and recommended replacement urgently at a cost of £500.00 bearing the vehicle had its mot week prior with no advisory’s and only completed 45 miles since. Wanted to re book me at a later date and another £29.99 courtesy car charge plus the £500.00. The whole experience was shocking and unprofessional. Never write reviews but hope this helps other potential customers.

What an amazing customer experience!

My first time visiting Stratstone in Leeds. While my car is being serviced I am able to work here in comfort in my own working booth which has literally everything I need to work remotely.

The showroom is spotlessly clean, airy and spacious. My working booth is fabulous, quiet, full WiFi and my own spacious desk.

Everyone I have interacted with today has been helpful, friendly and welcoming.

In particular I'd like to mention Hari and Sabrina who were just fantastic - super helpful, friendly and approachable and kept me up to date throughout my time here.

10 out of 10 and thank you for such a great experience.

Stratstone Leeds have been a nightmare in terms of customer service I put a fully refundable £500 deposit 9 days ago then decided not go ahead with the car purchase 7 days later after numerous emails and phone calls I have still not received it back AVOID unless you enjoy a load of hassle and inconvenience

Had a great experience at BMW Stratstone Leeds. Kamal was incredibly helpful throughout the whole process — really friendly, knowledgeable, and made everything smooth and stress-free. I found a bulge on one of the tyres shortly after returning home but Kamal handled it brilliantly. He was quick to deal with the issue and reimburse me for a new branded tyre without any hassle or questions. Great customer service from start to finish. Highly recommend!

After being a loyal BMW Customer for over 10 Years - my Daughter decided she wanted to move away from Troublesome 2nd hand cars and decided to buy a new/nearly new car and fell in love with a BMW Gran Coupe, we tried desperately to get it through our long time preferred dealer Sytners but they unfortunately couldn’t locate the colour and spec she wanted within the budget she had, so we looked further a field and found the exact car at STRATSONE LEEDS. This was where we expected a fantastic customer experience buying from a reputable dealer and paid the deposit to hold the car, it then took over a week for everything to go through and for the car to be readied for collection, and that’s where everything went down hill. They sold a car they didn’t have the V5 for, took £500 for Wheel and cosmetic insurance but never took out the policy, then after 3 weeks told us we had to have the car because they needed it on their sales figures, so they carried over the tax as it was apparently one of their own cars and it took another 3 weeks (6 in total) to get a V5. We then contacted them about the cosmetic insurance policy only to be told that we hadn’t taken one out even though I sent screenshots from the bank to prove it had been payed. They’ve now said we need to speak to our solicitors as their adamant the monies paid was solely for the car but can’t remember any conversation about additional policy payments - I spent the same week £60k with Sytners buying 2 more BMW,s with warranty cover and had no issues or problems whatsoever - STRATSTONE better be happy with ripping me off as they will never ever get another penny of me or my company or family ever again for any vehicle - absolutely disgraceful behaviour and service and we’re currently seeking legal assistance to recoup the money - if i could give them the car back I’d happily drive it through the showroom window myself ……. Hope your proud of yourselves and it’ll be Sytners everytime going forward…..!!!!!

To thank all staff especially Harie and Casper for their enthusiastic assistance and dedication and support , they made me feel so good and happy for their professional prompt responses .🌹❤️

I purchased a car from this BMW Dealer in August 2023 and the car has been superb from day one. Today I arrived at the dealership today for the car's annual service.
While I am waiting for my car to be serviced I met Mark a BMW salesperson who noticed my interest in a particular car in the showroom. I immediately explained I was only looking as I have my own vehicle in for a service. He was totally professional, he explained the benefits of the vehicle I was viewing, answered all my questions, plus the benefits of purchasing from this dealership. Although I was not in the purchasing zone today, I will be calling Mark Pullan for my next purchase, which of course will be a BMW. Good colleagues make a great company as I could tell with my conversation with Mark today.

Good service from the salesman initially, very nice it seemed and good with test drive, he tried it on with the extra’s even during the test drive, anyway all seemed good, getting a deal done the salesman tried his best but clearly they are after a high profit like it or lump it, the big boss! Upstairs who you don’t meet or see of course is of course who decides, but then the salesman showed his frustration or was it true colours when he stormed off after, won’t ever go to that place again unfortunately, wouldn’t recommend at all, I would advise to travel further afield where the people in charge are a little bit more customer accommodating and flexible, businesses like this are there to make money i fully understand but not to rip you off, so maybe best to avoid

Kamal was incredible from start to finish. He was professional throughout and really understood my needs before recommending a car.

The whole experience was exemplary and I would highly recommend Kamal and the rest of the BMW Leeds team.

Excellent service

Mis-sold Vehicle & Poor Customer Service – Ongoing Complaint Ignored

I have been a loyal BMW customer for over a decade, having purchased multiple vehicles and motorcycles through BMW Finance. I feel this dealership exploited the loyalty I have to the brand. I have had amazing relationships with Park Lane, Stephen James, Synter and Vertu. I own the new M1000rr motorbike too. However, my recent experience with Stratsone BMW in Leeds has been incredibly disappointing and has left me questioning my future with the brand.

I live in central London. I travelled and purchased a vehicle through BMW Stratsone in Leeds on finance, this was based on specific features I was assured it had—including keyless entry. This was explicitly stated in a video provided by BMW’s own salesperson. However, upon receiving the vehicle, I discovered these features were not present, meaning I was mis-sold the car.

Despite raising my concerns immediately upon collection, I have been repeatedly dismissed. Weeks have passed with no meaningful response or resolution. I have recorded evidence proving the misrepresentation, yet they refuse to address this.

In addition to this:
• I was not offered a test drive, despite their claim otherwise.
• The sale felt rushed and pressured, with the dealership pushing for a month-end completion.
• I was forced to travel back home in a car that I did not agree to buy, which has left me incurring extra travel expenses.

I have tried to resolve this amicably, but Stratstone Leeds refusal to take responsibility has left me with no choice but to escalate this further as well as a few other legal measures iv been looking into. Luckily. My close friend is a well known influencer, and hopefully pull through with exposing this further.

I urge any other powers that be to step up and resolve this issue professionally, instead of forcing loyal customers into disputes. If I do not receive a proper response soon, I will end my business with BMW entirely, including selling my 2 current BMW vehicles, as well as sending back my company car back and finding business elsewhere in future.

Loyalty should be earned, not exploited

Update 1:
I received a generic response asking me to email them, which I have now done—again. Still waiting for a proper resolution. The handling of this complaint has been extremely disappointing. Will be updating further, until resolved

Update 2:
After weeks of back-and-forth with BMW Leeds and BMW UK, my complaint remains unresolved. I was misled about the vehicle’s features, and instead of rectifying their mistake, Stratstone Leeds BMW has continuously delayed and deflected responsibility.

Despite clear evidence, including a video where the salesperson misrepresents the car’s features, Stratstone Leeds BMW has refused to take accountability. Their final response was to dismiss my complaint and direct me to an external dispute resolution service, rather than handling the issue themselves.

This experience has been beyond disappointing. I have had multiple BMWs over the years, but this has completely changed my view of the brand. It looks like I will be ceasing ALL business with the brand. I will now be taking my case to the Financial Ombudsman and Trading Standards. If you’re considering buying from this dealership, be very cautious—once they have your money, they do not care about customer satisfaction or doing the right thing. Very shameful representatives to the brand.

Update 3:
BMW Leeds continues to avoid taking responsibility for misrepresenting the vehicle I purchased. Instead of resolving the issue, they directed me to the National Conciliation Service (ADR) as an ‘alternative dispute resolution.’ However, the ADR has now confirmed they are not even able to handle my case and that I need to escalate to the Financial Ombudsman instead.

This feels like a deliberate attempt to waste my time and delay a resolution, rather than acknowledging their mistake and doing the right thing. Meanwhile, I am stuck with a mis-sold vehicle, mounting travel costs, and no support from BMW UK or BMW Financial Services. Once again, If you are considering buying from here, be very careful—this is how they treat customers after they have your money.

I recently had my BMW serviced at this garage (Stratstone Leeds) and was genuinely surprised by the experience, especially given the high cost of £400 for an oil and filter change. To my surprise, my local garage offers a much better service at a more affordable price.
I dropped my car off at 8:30 am and picked it up around 5 pm. When I collected the car, I was surprised to find that the service message was still displayed on the dashboard. The service desk explained that the technician was new and still in training. While I understand that mistakes happen with new staff, this was just the beginning of my concerns.
After receiving the car, I noticed oil dripping from the driver’s door, which the service desk employee simply ignored when I pointed it out. I also discovered that one of my alloy wheels had been scratched, and the car was not washed, despite a clear request for a complimentary wash, which had been noted by the service person.
I immediately raised these issues with the branch manager, Sam (I believe his name was). He assured me he would speak to the technician and get back to me, as the technician had already left for the day. However, I never received any follow-up communication from him or anyone else at the branch. I then reached out to the garage via social media, and their response was that an investigation had been conducted, and the technician was sent for quality control training. That was the extent of their response.
I would like to highlight that the service I received was far below expectations, especially given the cost. Despite paying £400, I left with unresolved issues, poor communication, and no accountability from the staff involved. The lack of follow-through, responsibility, and unwillingness to address my concerns was incredibly disappointing.
I would not recommend this garage, as I feel it’s a waste of money and time.

I wish to thank Haris Ashraf and Lucy Thompson for their commitment to sorting out issues beyond their control and turning negative to positive when I bought the X2 M35i. It was very frustrating having to wait a couple of times to collect the car but it was worth it, what a fantastic car! So thanks again and I would happily be a future customer of Stratstone BMW Leeds.

Can someone from service please respond to my emails?

Always a friendly welcome from Hari who got me to the right department and called the right people for me. She was more than happy to make drinks and have a friendly chat. She set the relaxed tone for each visit. It’s always nice to be greeted with a welcoming smile.
Miles (in sales) was fantastic, really personable and knowledgable about the cars and options.