Stonegate Pub Bewertungen 

I’m extremely disappointed with how Stonegate has handled my complaint. Most of my letters were ignored, and the replies I did receive were dismissive and unhelpful. It feels as though they have no genuine interest in resolving issues or taking responsibility for poor service — a very frustrating and unprofessional experience.

Dreadful outfit that do their utmost to ensure their pubs aren’t profitable , in order to sell them on as property/development concerns. They don’t give a shish kebab about their tenants or the community at large.

Stonegate Pub has ripped the heart out of our community by removing our land lord and lady - apparently they weren’t the “right sort”. They invested 5 1/2 years into the pub to make it a massive success and made a community and a family. We are bereft, you should be ashamed

Again, from prior ratings, if I could rate it a zero it still would be a plus. The location in south Sussex saying the manager and staff are disappointing and clicky is an understatement. it’s the UK! Find a better pub and better food! So many pubs to enjoy, so many better adventures. Cheers!

Sadly I can’t give a zero
These people offer tenancy’s on pubs that fail fire inspection. Knowing the landlords are going to fail, in the hope they can shut the pub and turn it into housing.
In the process ruining a community hub.

Horrible experience with this useless bunch. They'll treat you like dirt. Yeah, there are many reasons for the massive decline of the pub industry, but companies like this are one of them!

THE OLDE GRIFFIN HOTEL, March, Cambridgeshire.

What a lovely hotel/pub! We found this little diamond whilst visiting relatives in March.

The bar staff are welcoming and friendly the drinks are cold and the whole ambience of the place is comforting and friendly.

We stayed 3 nights in a beautifully clean, airy room with lots of room. The bed was so comfortable I was tempted to take the mattress home!. Lovely white fluffy towels and loads of tea/coffee and milk. The room was spacious and clean and we loved it.

We had breakfast everyday that was cooked fresh to order and was delicious. Again the serving staff were polite and friendly and couldn’t do enough for us.
The pub food was gorgeous and we ate there for lunch and dinner. We also had a beautiful carvery that was delicious.
Out back there’s a little oasis of a pub garden, Which is heated. We also admired the hanging baskets and the plants and olive trees. It was also very private, you could easily forget that you’re in the middle of a busy little town.
This pub is obviously very loved by its staff and management and it shows.
A big bravo to everyone at the Griffin hotel in Cambridgeshire, the effort and love that goes into this place shows.
Highly recommended!!!!

MXR app is pathetic! Have reported this to customer service(non existent!) who wanted me to send screenshots of my purchases?? Really and who does that? Am now trying to contact the CEO!
App is FLAWED!
Does not add on all points!
Linked my card a month ago still no bonus points!
Downloaded vouchers to use was refused purchase as already been used? Tried 3 different venues and still couldn’t use them! Then found it had taken more points in each one.
The app jams often and all my local venues ran out of zero Guinness on rugby weekends(even though it was a Guinness promotion!) so couldn’t get my free pints.
At present they owe me about 30,000 points plus the card link bonus, 4 pints of Guinness and compensation for all the inconvenience!

My colleagues and I went to Christmas meal at the Old bank in Grantham on 14th December,despite paying a £50 deposit in October,we were charged the full value for each meal.I have had a continued constant battle with both the staff at the Old bank an d their customer experience team and even though they have received all our receipts and proof of payment we have still not received a refund.Absolutely appalling service and the whole experience was terrible.Shame on Stonegate pubs,it's a disgrace .

The Woodman Woodmansterne Lane Banstead Surrey
Dogs off the lead.
New Landlord behind the bar on a busy Sunday.
T shirt and jeans and showing his underwear like a teenager!
Complete disregard for other customers with dogs?
It is irrelevant how long some regulars have been there!
The rules apply to everyone!

Food and service at The Feathers, Merstham, Surrey was excellent as ever. I recommend the sea bass with cabbage and potato - very well cooked, well-matched ingredients and presented stylishly. Service also good.
BUT the loss of 2 stars is because
the 40% off offer for Jan doesn't apply to single diners, as I found out after I booked and when I arrived. This exception is in the Ts and Cs which you don't need to read before booking. The advertising is misleading and I would say that because of this, the Ts and Cs don't form part of the contract. I have complained.

Another Q to Stonegate: you don't respond to all the negative reviews on Trustpilot. You seem to have a problem with Slug and Lettuces in particular. What's going on? Pls up your game and protect your staff.

I went into my local Stonegate pub on a Friday afternoon and ordered 2 pints of beer, when I was charged the cost was £1 more than usual.
The brewery told me the extra charge was to pay for Sky sports and only applicable at busy times.
When I was there it seemed no one was watching the TV.
To add 50 pence to every pint to cover sky is excessive, maybe they will also charge to use the toilet in busy periods next.

We attended the Ole Cross keys pub In Swansea on Friday 27th December, after being.in the pub from 1pm we were throughly enjoying ourselves watching the racing and interacting with the wonderful staff.about 7ish a man came over and told us he was turning the tv over to the football as racing was not allowed on the tv.
We told the man that we were there watching it from 1pm and he started complaint to us but then went off somewhere.
Later.we found out that the man was the manager., I have got to say.a more ignorant man you could ever meet.
My friends are regulars in this pub and did not recognise the man as the manager as we have.never seen him.

Tried to get into the slug and lettuce in Harborne. Was attending the pub for my daughter’s 25th birthday. It was very difficult to gain access to the pub due to the heavy handed security, I have a disability and was refused access. I spoke to the head of KGB security who finally let me in. I was not very impressed. There seemed to be a lot of individuals in the venue who should not of been there. Very disappointed. The security staff need to go on disability awareness training. Please look into this ASAP,

Kind regards

I'm a local at the Beech Chorlton and spend alot of money Mon to Thurs.
Was refused entry at 9.30pm xmas eve. Doorman said it was full. Never seen these customers before.
Sophie the manager approached me and said I was not allowed in at this time. Considering I go to the Beech when nobody else in,I find this somewhat embarrassing. The Manager in my opinion was totally out of order and deserves to get the boot.
I await your comments.

If you ever read Google reviews for stonegate pubs then ignore all the good ones. They incentivise managers to get family and friends to leave fake reviews.
Unfortunately google don't verify reviews and they know this.
They use a company called reputation.com and if you don't get any reviews in 7 days then the area managers send snotty emails.

I booked a table at St Mary’s Axe slug and lettuce and paid £20 deposit. On the day they rang me to say that they would have to move us to another venue and that my £20 would be returned. It has never been returned even though I have chased it multiple times! I get bounced beteeen the booking team and the venue. Who had taken my money? Is this happening to other customers?

Walkabout pub glasgow
Pleasant staff and reasonable drink prices

Went the farmers arms for my nieces 40th birthday in Saturday 5/10/24 what a great night from start to finish.
The manageress Anne and her team gave us a warm welcome the room was very presentable the food was lovely and the service at the bar was great I would recommend it to anyone who wants a party you won’t go wrong

Amber at Yates High Wycombe. Such a lovely host. Always smiles, very charming nothings too much. Great work thanks 😊